Spok Achieves Top Client Satisfaction Scores for Seventh Consecutive Year

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Spok, Inc. ranked No. 1 by healthcare industry clients in the 2024 Black Book Market Research survey, showcasing exceptional customer satisfaction and top-rated clinical communications platforms.

In the 2024 Black Book Market Research LLC survey, Spok ranked No. 1 by healthcare industry clients

ALEXANDRIA, Va.--(BUSINESS WIRE)-- Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the seventh consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated clinical communications platforms.

“We are honored by the unwavering trust our healthcare clients have in Spok as their go-to partner for clinical communications,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “The achievement of securing the top position for seven consecutive years underscores our commitment to delivering cutting-edge communication technology that transforms hospital and health system communication, which ultimately enhances patient care and safety.”

Spok received the highest honors for customer satisfaction in 12 of the 18 copyrighted key performance indicators Black Book Research measures, including strategic alignment of client goals, innovation, breadth of offerings, account management support and customer care, and best-of-breed technology and process improvement.

Black Book Market Research LLC measures customer satisfaction across eighteen copyrighted key performance indicators: Strategic Alignment of Client Goals including VBC, RCM & Telehealth; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Transparency, Ethics; Breadth of Offerings, Client Types, Delivery Excellence; Deployment and Implementation; Customization; Integration and Interfaces; Scalability, Client Adaptability, Flexible Pricing; Compensation and Employee Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds and Modules; Financial Stability & Managerial Viability; Data Security, Patient Privacy, and Backup Services; Account Management Support and Customer Care; and Best of Breed Technology and Process Improvement.

Black Book's independent user surveys aim to inform healthcare technology buyers about vendors exceeding expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240402676864/en/

Jill Smith

+1 (952) 451-1892

jill.smith@spok.com

Source: Spok, Inc.

FAQ

What ranking did Spok, Inc. achieve in the 2024 Black Book Market Research survey?

Spok, Inc. ranked No. 1 by healthcare industry clients in the survey.

How many consecutive years has Spok, Inc. earned top honors in the survey?

Spok, Inc. has earned top honors for the seventh consecutive year.

What key performance indicators did Spok receive the highest honors in?

Spok received the highest honors in 12 out of the 18 key performance indicators, including strategic alignment of client goals, innovation, breadth of offerings, account management support, and customer care.

What does the achievement of securing the top position for seven consecutive years demonstrate?

Securing the top position for seven consecutive years demonstrates Spok's commitment to delivering cutting-edge communication technology that enhances patient care and safety.

What does Black Book Market Research measure customer satisfaction across?

Black Book Market Research measures customer satisfaction across eighteen key performance indicators, including strategic alignment of client goals, innovation, training, client relationships, trust, accountability, transparency, and more.

What is the aim of Black Book's independent user surveys?

Black Book's independent user surveys aim to inform healthcare technology buyers.

What is the ticker symbol for Spok Holdings, Inc.?

The ticker symbol for Spok Holdings, Inc. is SPOK.