SoundHound Phone Ordering Crosses Milestone as AI System Processes 100 Million Customer Interactions for Restaurants Across the U.S.
SoundHound AI (Nasdaq: SOUN) has announced a significant milestone in its AI phone ordering technology, processing over 100 million customer interactions and hundreds of millions of dollars in food orders for restaurants across the U.S. The company's Smart Ordering AI service is utilized by major brands including Chipotle, Jersey Mike's, and Applebee's, serving over ten thousand restaurant locations. The system handles carryout, curbside, and delivery orders, processes payments, manages reorders, and integrates with point of sale and loyalty systems. Following its recent acquisition of Amelia, SoundHound has expanded its capabilities to include IT support and guest relations services.
SoundHound AI (Nasdaq: SOUN) ha annunciato un traguardo significativo nella sua tecnologia di ordinazione telefonica tramite AI, elaborando oltre 100 milioni di interazioni con i clienti e centinaia di milioni di dollari in ordini alimentari per ristoranti negli Stati Uniti. Il servizio di Smart Ordering AI dell'azienda è utilizzato da marchi importanti come Chipotle, Jersey Mike's e Applebee's, servendo oltre diecimila ristoranti. Il sistema gestisce ordini da asporto, da lato marciapiede e consegne, elabora pagamenti, gestisce riordini e si integra con i sistemi di punto vendita e di fidelizzazione. A seguito della recente acquisizione di Amelia, SoundHound ha ampliato le sue capacità per includere servizi di supporto IT e di relazioni con i clienti.
SoundHound AI (Nasdaq: SOUN) ha anunciado un hito significativo en su tecnología de pedidos telefónicos mediante IA, procesando más de 100 millones de interacciones con clientes y cientos de millones de dólares en pedidos de comida para restaurantes en los EE. UU. El servicio de Smart Ordering AI de la compañía es utilizado por grandes marcas como Chipotle, Jersey Mike's y Applebee's, atendiendo a más de diez mil ubicaciones de restaurantes. El sistema maneja pedidos para llevar, en la acera y a domicilio, procesa pagos, gestiona reordenamientos e integra con sistemas de punto de venta y lealtad. Tras la reciente adquisición de Amelia, SoundHound ha ampliado sus capacidades para incluir soporte de TI y servicios de relaciones con clientes.
사운드하운드 AI (Nasdaq: SOUN)는 AI 전화 주문 기술에서 중요한 이정표를 발표했으며, 1억 건 이상의 고객 상호작용 및 미국 전역의 식당을 위한 수억 달러 규모의 음식 주문을 처리했습니다. 이 회사의 스마트 주문 AI 서비스는 치폴레, 저지 마이크스, 애플비즈와 같은 주요 브랜드에서 사용되며, 1만 개 이상의 식당을 지원합니다. 이 시스템은 포장, 도로변 및 배달 주문을 처리하고, 결제를 처리하며, 재주문을 관리하고, 판매 시점 및 로열티 시스템과 통합됩니다. 최근 아멜리아를 인수한 후, 사운드하운드는 IT 지원 및 고객 관계 서비스로 기능을 확장했습니다.
SoundHound AI (Nasdaq: SOUN) a annoncé une étape significative dans sa technologie de commande téléphonique par IA, traitant plus de 100 millions d'interactions avec les clients et des centaines de millions de dollars de commandes alimentaires pour des restaurants à travers les États-Unis. Le service de Smart Ordering AI de l'entreprise est utilisé par de grandes marques telles que Chipotle, Jersey Mike's et Applebee's, qui desservent plus de dix mille emplacements de restaurants. Le système gère les commandes à emporter, en bordure de trottoir et de livraison, traite les paiements, gère les commandes répétées et s'intègre aux systèmes de point de vente et de fidélité. Suite à l'acquisition récente d'Amelia, SoundHound a élargi ses capacités pour inclure le support informatique et les services de relations avec les clients.
SoundHound AI (Nasdaq: SOUN) hat einen bedeutenden Meilenstein in seiner Smartphone-Bestellungstechnologie bekannt gegeben und über 100 Millionen Kundeninteraktionen sowie Hunderte von Millionen Dollar an Lebensmittelbestellungen für Restaurants in den USA verarbeitet. Der Smart Ordering AI-Service des Unternehmens wird von großen Marken wie Chipotle, Jersey Mike's und Applebee's genutzt und bedient über zehntausend Restaurantstandorte. Das System bearbeitet Abhol-, Bordsteinkanten- und Lieferbestellungen, verarbeitet Zahlungen, verwaltet Nachbestellungen und integriert sich in Verkaufsstellen- und Treueprogramme. Nach der kürzlichen Übernahme von Amelia hat SoundHound seine Fähigkeiten um IT-Support und Gästeservices erweitert.
- Achieved 100 million customer interactions milestone
- Processes hundreds of millions of dollars in food orders
- Serves over 10,000 restaurant locations
- Partnership with major restaurant chains like Chipotle and Applebee's
- Recent acquisition of Amelia expanding service capabilities
- None.
Insights
The milestone of 100 million customer interactions and processing
The restaurant industry's increasing adoption of AI solutions for operations indicates a growing addressable market. With over 10,000 restaurant locations already using the service, there's substantial room for expansion. The integration with point-of-sale systems and loyalty programs creates sticky relationships with customers, potentially leading to recurring revenue streams.
The successful processing of 100 million interactions showcases the scalability and reliability of SoundHound's AI system. The platform's ability to handle complex tasks like payment processing, reorders and FAQs while integrating with existing restaurant infrastructure demonstrates advanced technological capabilities. The expansion into IT support and guest relations through the Amelia acquisition positions SoundHound as a comprehensive AI solution provider rather than just a voice AI company.
Hundreds of millions of dollars’ worth of orders have been processed with category-leading voice AI
SoundHound's Phone AI Has Now Processed Over 100 Million Customer Interactions For Restaurants Across the
SoundHound’s current roster of customers using its Smart Ordering AI service includes Chipotle, Jersey Mike’s, Applebee’s, Habit Burger, Noodles & Company, Beef O’Brady's, Casey’s General Stores, and many more.
This new data from SoundHound pertains to customer interactions handled by the company’s cutting-edge restaurant phone solutions, including those processed by AI phone ordering services developed by SYNQ3 (acquired by SoundHound in early 2024).
The company works with over ten thousand restaurant locations in the
“AI phone ordering is no longer just a 'nice to have;' it’s become a critical part of restaurant operations helping many of the best known brands in America deliver the kind of customer experience that they’re celebrated for,” said Steve Bigari, EVP, AI for Restaurants at SoundHound AI. “We’re proud to be the provider of choice for so many of them, and right now we’re rapidly deploying cutting-edge solutions so that restaurants can provide consistently excellent ordering and customer service across every channel.”
SoundHound’s Smart Ordering phone AI takes carryout, curbside, and delivery orders for restaurant operators – processing payment for orders, offering quick and convenient reorders, and integrating with point of sale and loyalty systems. The automated service is also able to provide customizable answers to customer FAQs on topics like opening times and parking.
Recently, SoundHound’s acquisition of Amelia has enabled the business to expand its comprehensive omnichannel solutions and offer marquee clients additional conversational AI support across IT, guest relations, catering, and more.
For more information about SoundHound AI’s restaurant solutions, visit www.soundhound.com.
The data shared in this release by SoundHound relates to interactions – including orders and other customer queries – handled exclusively by the company’s AI phone answering service since 2020.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice and conversational AI solutions that let businesses offer incredible experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants via groundbreaking AI-driven products like Smart Answering, Smart Ordering, Dynamic Drive Thru, and Amelia AI Agents. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241031567411/en/
Media Contact
Fiona McEvoy
415-610-6590
PR@SoundHound.com
Source: SoundHound AI, Inc.
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