SoundHound AI Named a Market Leader for AIOps by ISG Research
SoundHound AI (Nasdaq: SOUN) has achieved market leadership recognition for its Autonomics AIOps platform in the 2025 ISG Buyers Guide for AIOps. The company received the highest rating in AIOps Capability among 19 software providers and was placed in the top-tier 'Exemplary' category alongside industry leaders like BMC, Datadog, Dynatrace, IBM, PagerDuty, and Splunk.
The Autonomics platform leverages generative AI to manage enterprise systems, enabling automated IT operations with minimal human intervention. The solution focuses on generating and managing knowledge across entities, driving machine-led automation, and maximizing existing IT infrastructure.
According to ISG Research Director Jeff Orr, SoundHound AI's platform demonstrates reliable support for critical business functions, promoting enterprise resilience through seamless AIOps integration. The company brings over 20 years of AI deployment experience, managing billions of interactions and queries.
SoundHound AI (Nasdaq: SOUN) ha ottenuto il riconoscimento di leadership di mercato per la sua piattaforma Autonomics AIOps nella Guida agli Acquirenti ISG 2025 per AIOps. L'azienda ha ricevuto il punteggio più alto in capacità AIOps tra 19 fornitori di software, posizionandosi nella categoria di eccellenza 'Esemplare', insieme a leader del settore come BMC, Datadog, Dynatrace, IBM, PagerDuty e Splunk.
La piattaforma Autonomics sfrutta l'intelligenza artificiale generativa per gestire i sistemi aziendali, permettendo operazioni IT automatizzate con un intervento umano minimo. La soluzione si concentra sulla generazione e gestione della conoscenza tra le entità, promuovendo l'automazione guidata dalle macchine e massimizzando l'infrastruttura IT esistente.
Secondo Jeff Orr, Direttore della Ricerca ISG, la piattaforma di SoundHound AI dimostra un supporto affidabile per funzioni aziendali critiche, favorendo la resilienza aziendale attraverso un'integrazione fluida di AIOps. L'azienda vanta oltre 20 anni di esperienza nell'implementazione dell'IA, gestendo miliardi di interazioni e richieste.
SoundHound AI (Nasdaq: SOUN) ha sido reconocida como líder del mercado por su plataforma Autonomics AIOps en la Guía de Compradores ISG 2025 para AIOps. La compañía obtuvo la calificación más alta en capacidad AIOps entre 19 proveedores de software y fue ubicada en la categoría de primer nivel 'Ejemplar', junto a líderes del sector como BMC, Datadog, Dynatrace, IBM, PagerDuty y Splunk.
La plataforma Autonomics utiliza inteligencia artificial generativa para gestionar sistemas empresariales, permitiendo operaciones de TI automatizadas con mínima intervención humana. La solución se centra en generar y gestionar conocimiento entre entidades, impulsando la automatización dirigida por máquinas y maximizando la infraestructura TI existente.
Según Jeff Orr, Director de Investigación de ISG, la plataforma de SoundHound AI ofrece un soporte confiable para funciones empresariales críticas, promoviendo la resiliencia empresarial mediante una integración fluida de AIOps. La compañía aporta más de 20 años de experiencia en despliegue de IA, gestionando miles de millones de interacciones y consultas.
SoundHound AI (나스닥: SOUN)는 2025년 ISG 구매자 가이드 AIOps 부문에서 Autonomics AIOps 플랫폼으로 시장 리더십 인정을 받았습니다. 이 회사는 19개의 소프트웨어 공급업체 중 AIOps 역량에서 최고 등급을 받았으며, BMC, Datadog, Dynatrace, IBM, PagerDuty, Splunk와 같은 업계 선두 기업들과 함께 최상위 '모범적' 등급에 선정되었습니다.
Autonomics 플랫폼은 생성형 AI를 활용해 기업 시스템을 관리하며, 최소한의 인간 개입으로 자동화된 IT 운영을 가능하게 합니다. 이 솔루션은 엔터티 간 지식 생성 및 관리에 집중하며, 기계 주도 자동화를 촉진하고 기존 IT 인프라를 최대한 활용합니다.
ISG 연구 책임자 제프 오르(Jeff Orr)에 따르면, SoundHound AI의 플랫폼은 중요한 비즈니스 기능에 신뢰할 수 있는 지원을 제공하며, 원활한 AIOps 통합을 통해 기업의 복원력을 강화합니다. 이 회사는 20년 이상의 AI 배포 경험을 보유하고 있으며, 수십억 건의 상호작용과 쿼리를 관리해 왔습니다.
SoundHound AI (Nasdaq : SOUN) a obtenu la reconnaissance de leader du marché pour sa plateforme Autonomics AIOps dans le Guide des Acheteurs ISG 2025 pour l'AIOps. L'entreprise a reçu la note la plus élevée en capacité AIOps parmi 19 fournisseurs de logiciels, se plaçant dans la catégorie d'élite « Exemplaire » aux côtés de leaders du secteur tels que BMC, Datadog, Dynatrace, IBM, PagerDuty et Splunk.
La plateforme Autonomics utilise l'IA générative pour gérer les systèmes d'entreprise, permettant des opérations IT automatisées avec une intervention humaine minimale. La solution se concentre sur la génération et la gestion des connaissances entre entités, favorisant l'automatisation pilotée par la machine et maximisant l'infrastructure IT existante.
Selon Jeff Orr, directeur de la recherche chez ISG, la plateforme de SoundHound AI offre un soutien fiable aux fonctions commerciales critiques, renforçant la résilience des entreprises grâce à une intégration fluide de l'AIOps. L'entreprise bénéficie de plus de 20 ans d'expérience dans le déploiement de l'IA, gérant des milliards d'interactions et de requêtes.
SoundHound AI (Nasdaq: SOUN) wurde für seine Autonomics AIOps-Plattform im ISG Buyers Guide 2025 für AIOps als Marktführer anerkannt. Das Unternehmen erhielt die höchste Bewertung in der AIOps-Fähigkeit unter 19 Softwareanbietern und wurde in die Spitzenkategorie 'Exemplarisch' aufgenommen, zusammen mit Branchenführern wie BMC, Datadog, Dynatrace, IBM, PagerDuty und Splunk.
Die Autonomics-Plattform nutzt generative KI zur Verwaltung von Unternehmenssystemen und ermöglicht automatisierte IT-Operationen mit minimalem menschlichen Eingriff. Die Lösung konzentriert sich auf die Generierung und Verwaltung von Wissen über Entitäten hinweg, fördert maschinengesteuerte Automatisierung und maximiert die bestehende IT-Infrastruktur.
Laut Jeff Orr, Forschungsdirektor bei ISG, bietet die Plattform von SoundHound AI verlässliche Unterstützung für kritische Geschäftsprozesse und stärkt die Unternehmensresilienz durch nahtlose AIOps-Integration. Das Unternehmen verfügt über mehr als 20 Jahre Erfahrung im Einsatz von KI und verwaltet Milliarden von Interaktionen und Anfragen.
- Achieved highest rating in AIOps Capability among 19 software providers
- Recognized as market leader in 2025 ISG Buyers Guide for AIOps
- Placed in top-tier 'Exemplary' category alongside major industry players
- None.
Company Outperforms Industry Heavyweights in Overall Performance and Earns the Highest Score for AIOps Capability
SoundHound AI announced that its groundbreaking generative AI-enabled AIOps platform, Autonomics, has been named a market leader in the 2025 ISG Buyers Guide for AIOps.
Among 19 software providers evaluated, SoundHound’s AI Autonomics platform was rated highest in AIOps Capability, and placed in the top-tier “Exemplary” category alongside BMC, Datadog, Dynatrace, IBM, PagerDuty, and Splunk. The “Exemplary” designation represents those that performed the best in meeting the overall Product Experience and Customer Experience requirements.
“The reliability offered by SoundHound AI is evident in its capabilities to support critical business functions without interruption,” said Jeff Orr, Research Director, IT & Technologies, ISG Software Research. “By prioritizing high availability, they empower enterprises to seamlessly integrate AIOps into their operations, fostering resilience in an ever-evolving environment.”
SoundHound’s Autonomics platform generates, manages, and stores knowledge across entities, drives machine-led automation across IT systems with limited human intervention, and allows IT teams to maximize their existing stack. This end-to-end enterprise automation platform drives seamless, fully integrated autonomous digital labor to manage enterprise systems - enabling staff to focus on value.
“Our enterprise AI platforms are purpose-built to drive real business results. We have the business insight and trusted track record to make AI matter resulting in measurable value across front-to-backend IT and business processes,” said Michael Anderson, EVP, AI for Enterprise at SoundHound AI. “With our generative AI-enabled Autonomics platform, companies can build and deploy IT automations that accelerate mean time to resolution, reduce human error, and continuously improve IT operations.”
SoundHound has over 20 years of experience deploying AI and automation, managing billions of interactions and queries with sophisticated, end-to-end capabilities that deliver exceptional customer value.
Learn more and request a demo about SoundHound’s AI Autonomics platform here.
About ISG Software Research
ISG Software Research provides authoritative coverage and analysis of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its ISG Buyers Guides help enterprises evaluate and select software providers through tailored assessments powered by ISG’s proprietary methodology. Visit research.isg-one.com for more information and to sign up for free community membership.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice and conversational AI solutions that let businesses offer incredible experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants via groundbreaking AI-driven products like Smart Answering, Smart Ordering, Dynamic Drive-Thru, and Amelia AI Agents. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.
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Media Contact
Fiona McEvoy
415-610-6590
PR@SoundHound.com
Source: SoundHound AI, Inc.
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