Beef 'O' Brady's Rolls Out SoundHound’s Advanced Voice AI Ordering System
SoundHound AI (Nasdaq: SOUN) and Beef 'O' Brady's have partnered to implement an advanced voice AI ordering system for phone orders. The system, initially live in corporate locations and available for franchises, is trained on Beef 'O' Brady's menu and understands natural speech. It answers 100% of calls, even during busy periods, and can handle multiple orders simultaneously.
The AI can also answer menu-related questions, provide information about specials, promotions, and handle inquiries about opening times and allergens. This collaboration aims to enhance customer satisfaction and operational efficiency, especially as the 2024 Summer Olympics approach. SoundHound's voice AI solutions are already deployed in over 10,000 restaurant locations, reflecting a growing trend in AI-assisted food ordering.
- Implementation of advanced voice AI ordering system for improved customer service
- 100% call answer rate, even during peak hours
- Ability to handle multiple orders simultaneously
- Expansion of SoundHound's presence in the restaurant industry
- Potential for increased operational efficiency at Beef 'O' Brady's locations
- None.
Customers of the popular family sports restaurant can now place phone orders via an advanced AI voice assistant
![SoundHound AI and Beef 'O' Brady's today announced a collaboration to enable customers to place phone orders by speaking with an advanced AI voice assistant. (Graphic: Business Wire)](https://mms.businesswire.com/media/20240717148262/en/2187959/4/beefobradys_soundhound2.jpg)
SoundHound AI and Beef 'O' Brady's today announced a collaboration to enable customers to place phone orders by speaking with an advanced AI voice assistant. (Graphic: Business Wire)
Initially live in all corporate locations — and now available for integration into franchises — SoundHound’s voice AI technology is trained on Beef 'O’Brady’s extensive menu and designed to understand regular human speech so that customers can order by speaking naturally.
The system is highly accurate, and even during busy periods the AI answers
Now, as the nation gears up for the 2024 Summer Olympics, Beef 'O' Brady's customers can enjoy the convenience of ordering their favorite meals seamlessly using SoundHound's automated AI ordering system. Whether hosting a viewing party at home, or enjoying the games with family, fans can be confident their phone orders will be captured and processed quickly and accurately.
Beyond taking orders, SoundHound’s AI technology can answer a variety of menu-related questions, provide information about specials and promotions, and handle inquiries about opening times, parking, allergens, and other frequently asked questions.
“At Beef ‘O’ Brady’s, we’re committed to innovation and customer satisfaction,” said Jason Saposnik, VP of Information Technology at Beef 'O' Brady's. “With SoundHound, we’re integrating cutting-edge AI technology to make ordering food as simple and natural as possible, allowing our staff to focus on what they do best — serving great food and experiences. We’re ensuring that every interaction with Beef ‘O’ Brady’s is smooth and enjoyable.”
SoundHound AI continues to expand its footprint in the restaurant industry, supported by a recent consumer study, commissioned by the company, revealing that nearly
“As consumer preferences shift towards convenience, optimizing the ordering experience is essential for restaurants,” said James Hom, Chief Product Officer at SoundHound AI. “Beef 'O' Brady's is leading the way in embracing AI technology, enhancing customer interactions throughout their journey. We are thrilled to partner with them to advance the dynamic restaurant landscape, and to continue to expand our footprint in the restaurant space.”
For more information about SoundHound AI’s restaurant solutions, visit www.soundhound.com.
About SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice AI solutions that let businesses offer incredible conversational experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators across automotive, TV, and IoT, and to customer service industries via groundbreaking AI-driven products like Smart Answering, Smart Ordering, and Dynamic Drive Thru , an AI-powered multimodal food ordering solution. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.
About Beef ‘O’ Brady’s
Beef ‘O’ Brady’s is a franchise of family sports pubs that provides the perfect atmosphere for friends and families to watch the game and grab a bite. With a focus on providing value without sacrificing quality, the Beef ‘O’ Brady’s menu features delicious family favorites. Beef 'O' Brady's is strongly dedicated to community involvement through ongoing partnerships with local schools, youth sports leagues and other community groups. Beef 'O' Brady's currently operates 140 locations in 21 states. For more information about franchising opportunities, visit http://www.beefobradysfranchise.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240717148262/en/
Fiona McEvoy
415-610-6590
PR@SoundHound.com
Source: SoundHound AI, Inc.
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