Georgia Power provides ways for customers to protect themselves during National Utility Scam Awareness Week
Georgia Power supports National Utility Scam Awareness Week from November 16-20, providing tips to protect customers from scams. The company emphasizes that it will never demand credit card payments over the phone or send employees for in-person payment collection. Customers are advised to contact the official customer service line if they suspect fraud. Georgia Power collaborates with law enforcement to combat utility scams and offers resources online for consumer protection.
- Active participation in National Utility Scam Awareness Week enhances customer trust.
- Collaboration with law enforcement could lead to reduced scam incidents.
- Ongoing scams may undermine customer confidence in utility communications.
- Potential financial losses for customers affected by scams.
ATLANTA, Nov. 16, 2020 /PRNewswire/ -- National Utility Scam Awareness Week is November 16 – 20, and Georgia Power is joining other electrical, water and natural gas utilities across the country to share simple tips to help customers avoid common scams.
Georgia Power urges customers to be cautious when contacted by an unverified person claiming to be a Georgia Power representative. The company will never ask a customer to provide a credit card or pre-paid debit card number over the phone. Additionally, the company will never send employees into the field to collect payment in person or ask a customer to pay anywhere other than an Authorized Payment Location (APL).
Georgia Power also provides the following guidance to customers:
- If an account becomes past due, Georgia Power will contact the customer via a pre-recorded message to the primary account telephone number or by letter requesting that the customer call to discuss the account.
- If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should hang up and contact the company's customer service line at 888-660-5890. As scammers have tried to promote the use of fraudulent 800 numbers, customers should always check to make sure they are calling the correct Georgia Power customer service line at 888-660-5890, which can be verified at www.GeorgiaPower.com/ContactUs.
- Delete all emails that demand immediate payment or personal information or that are from a company that is not Georgia Power.
- If an employee needs to visit a customer's home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company's name and logo. They will also be in a vehicle marked with the company's logo.
Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees to defraud customers. Additional information about frequent scams and how the company works to protect customers is available at www.GeorgiaPower.com/Scams.
To learn more about how you can defend yourself against scammers and avoid falling victim to common mistakes, watch the company's public service announcements (PSA) on the company's YouTube channel.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power
FAQ
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