Alabama Power ranked #1 among large utilities in the South in 2023 J.D. Power Electric Utility Business Customer Satisfaction Study

Rhea-AI Summary

Alabama Power (APC) has been named #1 for large electric utility business customer satisfaction in the south region, according to the J.D. Power 2023 Electric Utility Business Customer Satisfaction Survey. The company ranked #1 in three of the six study factors, including billing and payment, power quality and reliability, and corporate citizenship. Alabama Power President and CEO, Jeff Peoples, expressed gratitude for the recognition and emphasized the company's commitment to providing safe, reliable service to its customers and communities.

Positive

• Ranked #1 for large electric utility business customer satisfaction in the south region
• Ranked #1 in three of the six study factors
• Received positive feedback from more than 17,600 online interviews of business customers

Negative

• None.

BIRMINGHAM, Ala., Dec. 7, 2023 /PRNewswire/ -- Alabama Power has been named #1 for large electric utility business customer satisfaction in the south region, according to the J.D. Power 2023 Electric Utility Business Customer Satisfaction Survey℠.

"It is an honor for Alabama Power to be recognized by our customers and J.D. Power," said Jeff Peoples, Alabama Power President and CEO. "We are committed to providing safe, reliable service to our customers and communities, and this award underlines the importance of that work." 

The J.D. Power Electric Utility Business Customer Satisfaction Study measures satisfaction among business customers of 79 targeted U.S. electric utilities. Rankings are determined by six factors: power quality and reliability, price, billing and payment, corporate citizenship, customer contact, and communications. This year, Alabama Power ranked #1 in three of the six study factors (billing and payment, power quality and reliability, and corporate citizenship) in the south large segment.

"This top J.D. Power recognition is evidence of the partnership we strive to have with all of our customers," said Leigh Davis, Senior Vice President of Marketing and Economic Development. "We take pride in the role we serve in supporting businesses across our state and are honored to see the positive impact we can have together." 

The 2023 study, which was conducted from February through October of this year, is based on responses from more than 17,600 online interviews of business customers who serve in decision-making roles related to their utility company.

About Alabama Power 
Alabama Power, a subsidiary of Atlanta-based Southern Company (NYSE:SO), provides reliable, affordable electricity to 1.5 million customers across the state. Learn more at alabamapower.com.

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SOURCE Alabama Power

FAQ

What is the J.D. Power 2023 Electric Utility Business Customer Satisfaction Survey?

The J.D. Power 2023 Electric Utility Business Customer Satisfaction Survey measures satisfaction among business customers of 79 targeted U.S. electric utilities.

What factors determine the rankings in the survey?

Rankings are determined by six factors: power quality and reliability, price, billing and payment, corporate citizenship, customer contact, and communications.

How many online interviews were conducted for the study?

The study was based on responses from more than 17,600 online interviews of business customers who serve in decision-making roles related to their utility company.

Who is the President and CEO of Alabama Power?

Jeff Peoples serves as the President and CEO of Alabama Power.

What is the ticker symbol for Alabama Power?

The ticker symbol for Alabama Power is APC.