Georgia Power implements new strategies to help drive business customer satisfaction
Georgia Power, a subsidiary of Southern Company (NYSE: SO) serving 2.8 million customers, has been ranked #1 for business customer satisfaction among Large Utilities in the South by J.D. Power in its 2024 study.
The company has implemented several improvements over the past two years, including:
- Monthly tailored email communications with business-specific energy reduction strategies
- Enhanced website experience at GeorgiaPower.com/Business
- Personalized service through key account managers for large customers
The satisfaction ranking was based on six factors: power quality and reliability, price, billing and payment, corporate citizenship, customer contact, and communications. The company offers various tools and resources for businesses, including the Business Energy Advisor tool for optimizing electric pricing and accessing industry-specific efficiency tips.
Georgia Power, una filiale di Southern Company (NYSE: SO) che serve 2,8 milioni di clienti, è stata classificata al primo posto per la soddisfazione dei clienti aziendali tra le grandi utility del sud da J.D. Power nel suo studio del 2024.
Negli ultimi due anni, l'azienda ha implementato diversi miglioramenti, tra cui:
- Comunicazioni email mensili personalizzate con strategie di riduzione energetica specifiche per le aziende
- Esperienza web migliorata su GeorgiaPower.com/Business
- Servizio personalizzato attraverso manager di account chiave per i grandi clienti
La classifica di soddisfazione si basa su sei fattori: qualità e affidabilità dell'energia, prezzo, fatturazione e pagamento, responsabilità sociale d'impresa, contatto con il cliente e comunicazioni. L'azienda offre vari strumenti e risorse per le imprese, incluso lo strumento Business Energy Advisor per ottimizzare i prezzi elettrici e accedere a suggerimenti di efficienza specifici per il settore.
Georgia Power, una subsidiaria de Southern Company (NYSE: SO) que atiende a 2.8 millones de clientes, ha sido clasificada como la número uno en satisfacción del cliente empresarial entre las grandes utilidades del sur por J.D. Power en su estudio de 2024.
La compañía ha implementado varias mejoras en los últimos dos años, incluyendo:
- Comunicaciones por correo electrónico personalizadas mensuales con estrategias de reducción de energía específicas para negocios
- Mejora de la experiencia en el sitio web en GeorgiaPower.com/Business
- Servicio personalizado a través de gerentes de cuentas clave para grandes clientes
La clasificación de satisfacción se basó en seis factores: calidad y fiabilidad de la energía, precio, facturación y pago, ciudadanía corporativa, contacto con el cliente y comunicaciones. La empresa ofrece diversas herramientas y recursos para las empresas, incluyendo la herramienta Business Energy Advisor para optimizar precios eléctricos y acceder a consejos de eficiencia específicos del sector.
조지아 파워는 서던 컴퍼니 (NYSE: SO)의 자회사로 280만 고객에게 서비스를 제공하며, 2024년 J.D. 파워의 연구에서 남부 대형 유틸리티 중 비즈니스 고객 만족도 1위로 선정되었습니다.
회사는 지난 2년 동안 다음과 같은 여러 개선 사항을 시행했습니다:
- 비즈니스별 에너지 절감 전략이 포함된 맞춤형 월간 이메일 커뮤니케이션
- GeorgiaPower.com/Business에서의 향상된 웹사이트 경험
- 대규모 고객을 위한 주요 계정 관리자를 통한 개인화된 서비스
만족도 순위는 전력 품질 및 신뢰성, 가격, 청구 및 결제, 기업 시민 의식, 고객 연락처 및 커뮤니케이션의 여섯 가지 요소를 기반으로 했습니다. 회사는 전기 가격 최적화 및 산업별 효율성 팁에 접근하기 위한 Business Energy Advisor 도구를 포함하여 기업을 위한 다양한 도구와 자원을 제공합니다.
Georgia Power, une filiale de Southern Company (NYSE: SO) servant 2,8 millions de clients, a été classée numéro un en satisfaction des clients professionnels parmi les grandes entreprises de services publics du Sud par J.D. Power dans son étude de 2024.
L'entreprise a mis en œuvre plusieurs améliorations au cours des deux dernières années, notamment:
- Communications par e-mail mensuelles personnalisées avec des stratégies de réduction d'énergie spécifiques aux entreprises
- Amélioration de l'expérience sur le site Web à GeorgiaPower.com/Business
- Service personnalisé par le biais de responsables de comptes clés pour les grands clients
Le classement de satisfaction était basé sur six facteurs : qualité et fiabilité de l'énergie, prix, facturation et paiement, responsabilité sociale des entreprises, contact client et communications. L'entreprise propose divers outils et ressources pour les entreprises, y compris l'outil Business Energy Advisor pour optimiser les prix de l'électricité et accéder à des conseils d'efficacité spécifiques au secteur.
Georgia Power, eine Tochtergesellschaft von Southern Company (NYSE: SO), die 2,8 Millionen Kunden bedient, wurde in der Studie von J.D. Power im Jahr 2024 als die Nummer eins in der Kundenzufriedenheit für Geschäftskunden unter den großen Versorgungsunternehmen im Süden eingestuft.
Das Unternehmen hat in den letzten zwei Jahren mehrere Verbesserungen umgesetzt, darunter:
- Monatliche maßgeschneiderte E-Mail-Kommunikationen mit geschäftsspezifischen Energiesparstrategien
- Verbesserte Website-Erfahrung auf GeorgiaPower.com/Business
- Personalisierter Service durch Key Account Manager für große Kunden
Die Zufriedenheitsbewertung beruhte auf sechs Faktoren: Stromqualität und Zuverlässigkeit, Preis, Abrechnung und Zahlung, Unternehmensbürgerschaft, Kundenkontakt und Kommunikation. Das Unternehmen bietet verschiedene Werkzeuge und Ressourcen für Unternehmen an, einschließlich des Business Energy Advisor-Tools zur Optimierung der Strompreise und zum Zugriff auf branchenspezifische Effizienz-Tipps.
- Achieved #1 ranking in J.D. Power's 2024 Business Customer Satisfaction Study
- Implemented new digital tools and resources for business customers
- Enhanced personalized service with dedicated account managers for large customers
- None.
Company ranked #1 by J.D Power for Business Customer Satisfaction in segment for 2024
In recognition of its high customer satisfaction, Georgia Power was recently ranked number one for business customer satisfaction among Large Utilities in the South by J.D. Power in its 2024 Electric Utility Business Customer Satisfaction Study. Overall satisfaction is examined across six factors (listed in order of importance): power quality and reliability; price; billing and payment; corporate citizenship; customer contact; and communications.
Over the past two years, Georgia Power's efforts to improve business customer satisfaction have included a variety of new tactics and enhanced processes, such as:
- Increased communication with business customers. Georgia Power publishes monthly emails for businesses with strategies to reduce their bills. Emails are tailored to specific business segments to ensure relevant programs and solutions are highlighted including energy efficiency, electric transportation and solar energy, as well as tools to help businesses understand their energy usage.
- Improved web experience for business customers. Using insights gathered from customer research, analysis of website traffic, and reviews of business processes, Georgia Power has modified its website for business customers (GeorgiaPower.com/Business) to enhance user experience and guide customer-first content decisions to create alignment and close gaps.
- Enhanced quality assurance processes with personalized service. Georgia Power appreciates the unique needs of business customers and provides large customers with key account managers who take the time to understand each business customers' operations and are dedicated to ensuring businesses receive excellent customer service and solutions.
"We know that businesses that are growing or expanding in
Georgia Power makes it easy for business customers to access a variety of tools and resources at GeorgiaPower.com/Business, including energy efficiency resources, commercial rebate information, tools, and savings specific to their industries. Business customers can use the Business Energy Advisor tool to find the best electric pricing and service options for their needs, get industry-specific energy efficiency tips, and access a library of resources organized by business sectors and efficiency measures.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.8 million customers in all but four of
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SOURCE Georgia Power
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