Concentrix Releases Cloud Platform for Digital Customer Experience Management

Rhea-AI Summary

Concentrix, a global leader in customer experience solutions, has launched Concentrix Experience Platform (XP), designed for next-generation customer experience management. XP leverages advanced cloud and AI technologies for self-service and contact centers, offering features like omnichannel journey orchestration and AI-based bots. The platform is customizable and available globally as a managed service with pay-as-you-go pricing. EVP Kathy Juve emphasized its ability to meet the evolving needs of consumers. The platform aims to help businesses modernize their customer engagement while controlling costs.

Positive

• Launch of Concentrix XP enhances customer experience management capabilities.
• Utilizes advanced cloud and AI technologies for better service delivery.
• Customizable features allow businesses to invest only in needed capabilities.
• Pay-as-you-go model provides financial flexibility for clients.

Negative

• None.

FREMONT, Calif., Oct. 19, 2020 /PRNewswire/ -- Concentrix, a leading global Customer Experience Solutions Company, today announced Concentrix Experience Platform (XP), the CX industry's newest platform for next generation customer experience management.

The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike.

Concentrix XP provides advanced cloud and artificial intelligence (AI)-based technologies for digital first self-service and contact centers. Key capabilities include omnichannel journey orchestration, business messaging, AI-based bots, virtual assistants, and cloud contact center capabilities powered by Amazon Connect. Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

The platform integrates with leading CRM and WFM systems as well as Concentrix own VOC, Analytics, and SecureCX biometrics workspace solutions. XP is fully customizable, so organizations never pay for features or capabilities they don't use or need. Available globally as a managed service with pay-as-you-go pricing options, XP makes it easier to digitize operations, keep costs under control, and dynamically scale investment as future business demands.

"The Concentrix XP platform represents the future of agile digital self-service providing organizations the flexibility to meet the needs of consumers expecting context rich self-service interactions," said Kathy Juve, EVP Customer Experience Technology and Insights, Concentrix. "We will continue to invest in building and collaborating with the best technologies in the market to enable our clients to move from legacy systems to nimble cloud-based solutions."

Find more information on Concentrix XP visit https://www.concentrix.com/solutions/digital-self-service/

About Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design. Visit concentrix.com to learn more.

About SYNNEX
SYNNEX Corporation (NYSE: SNX) is a Fortune 200 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.

Safe Harbor Statement
Statements in this news release that are forward-looking, such as features and capabilities of products and services, security product offering expansion, technology trends, and general success of collaborations, involve known and unknown risks and uncertainties which may cause the Company's actual results in future periods to be materially different from any future performance that may be suggested in this release.  The Company assumes no obligation to update any forward-looking statements contained in this release.

Copyright 2020 Concentrix Corp. All rights reserved. SYNNEX, the SYNNEX Logo, CONCENTRIX and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo, CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.  

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SOURCE Concentrix

FAQ

What is Concentrix Experience Platform (XP)?

Concentrix XP is a newly launched platform for customer experience management utilizing cloud and AI technologies.

When was Concentrix XP announced?

Concentrix XP was announced on October 19, 2020.

How does Concentrix XP benefit businesses?

It offers customizable features for digital self-service and contact centers, allowing businesses to optimize customer interactions and control costs.

What technologies power Concentrix XP?

The platform is powered by advanced cloud technologies and artificial intelligence, including integration with Amazon Connect.

What is the pricing model for Concentrix XP?

Concentrix XP is available as a managed service with a pay-as-you-go pricing model.

Who is the parent company of Concentrix?

Concentrix is a wholly-owned subsidiary of SYNNEX Corporation, listed on the NYSE under the symbol SNX.