Elizabethtown Gas Ranked #1 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power

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Elizabethtown Gas (EG) has been ranked #1 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power, while South Jersey Gas (SJG) ranked #2. EG has achieved this recognition for the ninth consecutive year, excelling in factors such as safety & reliability, billing & payment, price, corporate citizenship, communications, and customer care. This achievement reflects the company's dedication to providing exemplary customer experiences and delivering safe, reliable, and affordable natural gas every day.

South Jersey Gas Ranked #2 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power

Atlantic City and Union, NJ, Jan. 05, 2024 (GLOBE NEWSWIRE) -- FOR IMMEDIATE RELEASE

Elizabethtown Gas Ranked #1 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power

South Jersey Gas Ranked #2 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power

Atlantic City and Union, NJ, January 5, 2024 – Elizabethtown Gas ranked highest in Customer Satisfaction with Residential Natural Gas Service in the East among Midsize Utilities in the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study for the ninth year in a row.

Elizabethtown Gas ranked #1 and South Jersey Gas ranked #2. Elizabethtown Gas earned #1 in the following study factors: Safety & Reliability; Billing & Payment, Price; Corporate Citizenship; Communications; Customer Care.

“Elizabethtown Gas employees are dedicated to providing exemplary customer experiences every day. This recognition is a result of our commitment,” said Christie McMullen, president and COO, Elizabethtown Gas. “Our customers rely on us to deliver safe, reliable, affordable natural gas every day. They deserve nothing but the best.”

For J.D. Power 2023 award information, visit jdpower.com/awards.

About Elizabethtown Gas
Elizabethtown Gas, subsidiary of SJI, delivers safe, reliable, affordable natural gas and promotes energy efficiency to approximately 300,000 residential, commercial, and industrial customers in parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. For nine years in a row, Elizabethtown Gas has ranked Highest in Customer Satisfaction with Residential Natural Gas Service in the East among Midsize Utilities by J.D. Power for nine years in a row. For more information, visit elizabethtowngas.com.

About South Jersey Gas
South Jersey Gas, subsidiary of SJI, delivers safe, reliable, affordable natural gas and promotes energy efficiency to more than 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington and Camden counties in New Jersey. For more information, visit southjerseygas.com.

FAQ

What is the ranking of Elizabethtown Gas in the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study?

Elizabethtown Gas ranked #1 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power.

How many years in a row has Elizabethtown Gas achieved the top ranking?

Elizabethtown Gas has achieved the top ranking for the ninth year in a row.

What factors did Elizabethtown Gas excel in to achieve the top ranking?

Elizabethtown Gas excelled in factors such as safety & reliability, billing & payment, price, corporate citizenship, communications, and customer care.

What is the ranking of South Jersey Gas in the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study?

South Jersey Gas ranked #2 for Midsize Gas Utility Residential Customer Satisfaction in the East Region by J.D. Power.

Where can I find more information about the J.D. Power 2023 award?

For J.D. Power 2023 award information, visit jdpower.com/awards.