SEI Launches Generative AI Framework to Enhance Operational Excellence
SEI (NASDAQ:SEIC) has launched SEIGPT, a generative AI framework designed to enhance operational excellence through rapid AI application implementation. The framework, built on retrieval augmented generation (RAG) architecture, is currently being used internally to improve productivity and efficiency in areas including client service, process automation, HR, and code development.
The system has already processed over 7,000 client service inquiries and analyzed thousands of legal contract pages. SEI plans to expand from seven current applications to more than a dozen by end of 2024, with potential future offerings to clients to drive mutual productivity and growth.
SEI (NASDAQ:SEIC) ha lanciato SEIGPT, un framework di intelligenza artificiale generativa progettato per migliorare l'eccellenza operativa attraverso l'implementazione rapida di applicazioni AI. Il framework, costruito su un'architettura di generazione aumentata da recupero (RAG), è attualmente utilizzato internamente per migliorare la produttività e l'efficienza in aree come il servizio clienti, l'automazione dei processi, le risorse umane e lo sviluppo del codice.
Il sistema ha già elaborato oltre 7.000 richieste di assistenza clienti e analizzato migliaia di pagine di contratti legali. SEI prevede di espandere le attuali sette applicazioni a più di una dozzina entro la fine del 2024, con potenziali offerte future ai clienti per stimolare produttività e crescita reciproca.
SEI (NASDAQ:SEIC) ha lanzado SEIGPT, un marco de inteligencia artificial generativa diseñado para mejorar la excelencia operativa a través de la implementación rápida de aplicaciones de IA. El marco, construido sobre una arquitectura de generación aumentada por recuperación (RAG), se utiliza actualmente de manera interna para mejorar la productividad y la eficiencia en áreas como el servicio al cliente, la automatización de procesos, los recursos humanos y el desarrollo de código.
El sistema ya ha procesado más de 7,000 consultas de servicio al cliente y ha analizado miles de páginas de contratos legales. SEI planea expandir las siete aplicaciones actuales a más de una docena para finales de 2024, con posibles ofertas futuras a los clientes para impulsar la productividad y el crecimiento mutuo.
SEI (NASDAQ:SEIC)가 SEIGPT를 출시했습니다. 이는 AI 애플리케이션의 신속한 구현을 통해 운영 우수성을 향상시키기 위해 설계된 생성적 AI 프레임워크입니다. 이 프레임워크는 검색 보강 생성(RAG) 아키텍처를 기반으로 구축되었으며, 현재 고객 서비스, 프로세스 자동화, 인사, 코드 개발 등의 분야에서 생산성과 효율성을 개선하기 위해 내부적으로 사용되고 있습니다.
이 시스템은 이미 7,000건 이상의 고객 서비스 문의를 처리했으며, 수천 페이지에 달하는 법률 계약을 분석했습니다. SEI는 현재의 7개 애플리케이션에서 2024년 말까지 12개 이상의 애플리케이션으로 확장할 계획이며, 고객에게 상호 생산성과 성장을 촉진할 수 있는 미래의 잠재적 서비스도 제공할 예정입니다.
SEI (NASDAQ:SEIC) a lancé SEIGPT, un cadre d'intelligence artificielle générative conçu pour améliorer l'excellence opérationnelle grâce à une mise en œuvre rapide des applications d'IA. Ce cadre, basé sur une architecture de génération augmentée par récupération (RAG), est actuellement utilisé en interne pour améliorer la productivité et l'efficacité dans des domaines tels que le service client, l'automatisation des processus, les ressources humaines et le développement de code.
Le système a déjà traité plus de 7 000 demandes de service client et analysé des milliers de pages de contrats juridiques. SEI prévoit d'élargir ses sept applications actuelles à plus d'une douzaine d'ici fin 2024, avec des offres futures potentielles pour les clients afin de stimuler la productivité et la croissance mutuelle.
SEI (NASDAQ:SEIC) hat SEIGPT eingeführt, ein generatives KI-Framework, das darauf abzielt, die operationale Exzellenz durch die schnelle Implementierung von KI-Anwendungen zu verbessern. Das Framework, das auf einer Retrieval-Augmented-Generation (RAG)-Architektur basiert, wird derzeit intern genutzt, um die Produktivität und Effizienz in Bereichen wie Kundenservice, Prozessautomatisierung, Personalwesen und Softwareentwicklung zu steigern.
Das System hat bereits über 7.000 Kundenservice-Anfragen bearbeitet und Tausende von Seiten rechtlicher Verträge analysiert. SEI plant, die aktuellen sieben Anwendungen bis Ende 2024 auf mehr als ein Dutzend zu erweitern, mit möglichen zukünftigen Angeboten für Kunden, um die gegenseitige Produktivität und das Wachstum anzuregen.
- Successfully processed over 7,000 client service inquiries
- Demonstrated operational cost reduction in multiple areas
- Planned expansion from 7 to dozen+ applications by 2024
- Improved operational efficiency and productivity
- None.
Insights
The launch of SEIGPT represents a strategic operational enhancement rather than an immediate revenue driver. While internally beneficial, showing 7,000 client service inquiries processed and extensive contract analysis capabilities, the financial impact remains uncertain. The framework's RAG architecture provides a solid foundation for enterprise AI implementation, but monetization plans are still unclear.
The initiative primarily focuses on internal efficiency gains across multiple departments, including client service, HR and development. The planned expansion to dozen applications by 2024 suggests steady but measured deployment. This internal-first approach is prudent for risk management but limits near-term revenue potential. Operational cost savings will likely materialize gradually as applications scale, though specific metrics aren't provided.
SEIGPT Boosts Productivity and Efficiency for SEI and Clients
Zach Womack, SEI's Chief Technology Officer, said:
"As a leading provider of technology, operations, and asset management solutions, operational excellence is a cornerstone of delivering for our clients. SEIGPT has improved our operational processes by streamlining tasks, enhancing communication, and ultimately transforming the way we work—empowering employees to be more efficient and productive.
"The optimization benefit extends beyond SEI to our clients. While our clients may not see that benefit, they can feel it. The faster we can deliver information or address a concern, the more time our employees and clients have to focus on what they do best: serving customers. We're excited to explore opportunities to offer SEIGPT to our clients and further drive mutual productivity, efficiency, and growth."
In 2023, SEI launched its AI Center of Excellence, led by Director of AI Vlad Coric, to prepare for AI's impact on the company's workforce and accelerate AI adoption across the organization. The team designed SEIGPT based on retrieval augmented generation (RAG) architecture, which provides transparency into the data utilized to generate responses. By leveraging advanced natural language processing capabilities on disparate data sources within SEI, SEIGPT aims to enhance client satisfaction, streamline workflows, and support content creation across various operational functions.
SEIGPT provides advanced AI capabilities, including:
- Efficiently searching across disparate data sources
- Answering user inquiries and summarizing information
- Generating personalized content
- Integrating with various applications and platforms
Deepak Bhardwaj, SEI's Chief Data Officer, added:
"Early positive adoption rates indicate the SEIGPT-powered applications have effectively supported our employees and complemented their skillsets by helping respond to more than 7,000 client service inquiries and analyze tens of thousands of legal contract pages. The RAG framework offers transparency into the data, reinforcing user confidence in the information's accuracy and ultimately enhancing our client experience.
"Today, we have seven applications in production and anticipate that more than a dozen will be available by the end of 2024—reflecting SEI's dedication to innovation that can drive scalability and growth in an increasingly digital landscape."
About SEI®
SEI (NASDAQ:SEIC) delivers technology and investment solutions that connect the financial services industry. With capabilities across investment processing, operations, and asset management, SEI works with corporations, financial institutions and professionals, and ultra-high-net-worth families to help drive growth, make confident decisions, and protect futures. As of Sept. 30, 2024, SEI manages, advises, or administers approximately
This release contains forward-looking statements within the meaning or the rules and regulations of the Securities and Exchange Commission. In some cases you can identify forward-looking statements by terminology, such as "anticipate," "will," "can," and "continue" or "further." Our forward-looking statements include our current expectations as to:
- the number of SEIGPT applications that will be available in the future;
- whether SEIGPT will drive client or SEI productivity, efficiency, or growth; and
- the degree to which SEI will pursue further initiatives in the area of artificial intelligence.
You should not place undue reliance on our forward-looking statements, as they are based on the current beliefs and expectations of our management and subject to significant risks and uncertainties, many of which are beyond our control or are subject to change. Although we believe the assumptions upon which we base our forward-looking statements are reasonable, they could be inaccurate. Some of the risks and important factors that could cause actual results to differ from those described in our forward-looking statements can be found in the "Risk Factors" section of our Annual Report on Form 10-K for the year ended Dec. 31, 2023, filed with the Securities and Exchange Commission.
Company Contact: | Media Contact: |
Leslie Wojcik | Kerry Mullen |
SEI | Vested |
+1 610-676-4191 | +1 917-765-8720 |
View original content:https://www.prnewswire.com/news-releases/sei-launches-generative-ai-framework-to-enhance-operational-excellence-302288979.html
SOURCE SEI Investments Company
FAQ
What is SEIGPT and when did SEI (SEIC) launch it?
How many applications does SEI's (SEIC) SEIGPT currently have in production?
How many client service inquiries has SEIGPT processed for SEI (SEIC)?
What technology architecture does SEI's (SEIC) SEIGPT use?
