SAP® Signavio® Solutions Leverage Experience Data to Expand the Value of Business Process Transformation

Rhea-AI Summary

SAP SE (NYSE: SAP) announced the launch of its experience-driven journey to process analytics, integrating user survey data with IT systems to enhance business processes and customer experiences. This offering, part of the SAP Signavio brand, aims to optimize operations by correlating experience data with operational systems. Following successful beta testing with over 25 global companies, the solution is now available through the SAP Signavio Process Transformation Suite. The acquisition of Signavio by SAP has significantly boosted growth in business process transformation capabilities.

Positive

• Launch of experience-driven journey to process analytics enhances business process optimization.
• Successful beta testing with over 25 companies indicates market demand.
• Post-acquisition growth of SAP Signavio solutions has shown triple-digit growth.

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• None.

WALLDORF, Germany, March 28, 2022 /PRNewswire/ -- SAP SE (NYSE: SAP) today announced availability of experience-driven journey to process analytics. The new offering correlates experience data from user surveys (whether customer, supplier or employee) with underlying IT systems, giving companies the ability to understand how best to optimize their end-to-end business processes for both operational excellence and customer experience. The company also announced that SAP^® Signavio^® will be a brand of SAP, reflecting SAP's commitment to this market segment.

With business pressures intensifying as markets become more volatile and consumers become more unpredictable, managing change will be one of the toughest and most important problems businesses face today. While business process management (BPM) solutions provide a starting point for managing change and understanding interconnectivity among operational systems, they often can't paint the full picture. By connecting experience data with operations data, our customers can now uncover the impact of process changes on end users and have the tools they need to optimize outcomes.

The journey to process analytics capabilities within SAP Signavio software recently completed beta testing with over 25 companies globally, with immediate availability to all customers through SAP Signavio Process Transformation Suite.

"Without customers, you cannot gather and understand the value of analyzing and improving processes," said Rashmeer Pahlad, business analyst, NTT Ltd. "The outcome of improving processes is to streamline and improve the way we as a business work and, as a result, improve the way operations deliver quality and value to a customer."

"Connecting internal process flows with customer sentiment can help us understand how customers perceive our operating model and optimize our internal processes accordingly," said Alexander Roettcher, director, Industries and Markets, Endress+Hauser Group Services.

Based on the success of the recently launched SAP Signavio Journey Modeler solution, SAP is expecting significant uptake and will be working closely with its go-to-market partners to meet anticipated demand.

Demand for Business Process Transformation Drives New Growth for SAP Signavio Solutions
Following the acquisition of Signavio by SAP in March 2021, the combination of SAP and Signavio solutions created the most comprehensive business process transformation portfolio on the market. The past year demonstrated that sophisticated, simple process management solutions provide customers a more rapid and robust ROI on their transformation initiatives, leading to strong triple-digit growth for SAP Signavio solutions. This market uptake has allowed for more than doubling development resources and faster delivery of innovative new technology, including the new journey to process analytics capabilities.

"Consistent feedback from customers validates our beliefs when we joined with SAP just over a year ago," said Gero Decker, a co-founder of Signavio and now co-general manager, SAP Signavio, SAP. "Our business process transformation portfolio is giving organizations a new, data-driven way of identifying touch points where they can remove friction and create delight for employees, suppliers and customers."

"With the availability of journey to process analytics, we are taking the first step in demonstrating the profound effect of bringing Signavio into SAP," said Rouven Morato, co-general manager, SAP Signavio, SAP. "Bringing experience data into the equation gives our customers previously missing insights into how internal operations impact end users. The new SAP Signavio brand represents our belief that business process transformation is foundational to creating the agility, resilience and responsiveness required in today's world."

SAP Signavio is a key component of the RISE with SAP solution, the SAP offering designed to help every enterprise develop new business models to avoid being disrupted, gain efficiencies to fund innovation and transform mission-critical systems without business risk.

For more information on the journey to process analytics with SAP Signavio software, please visit journey to process analytics – SAP Signavio.

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About SAP
SAP's strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers' businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people's lives. For more information, visit www.sap.com.

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP's 2021 Annual Report on Form 20-F.

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FAQ

What is the new offering announced by SAP on March 28, 2022?

SAP announced the launch of an experience-driven journey to process analytics to optimize business processes.

How does SAP's new offering relate to customer experience?

It correlates user survey data with IT systems, allowing businesses to enhance operations based on customer feedback.

What success did SAP see with its new analytics solution?

The solution completed beta testing with over 25 companies, confirming strong market interest.

What impact did the acquisition of Signavio have on SAP’s growth?

The acquisition has resulted in significant growth in business process transformation capabilities, with reported triple-digit growth.

What is SAP Signavio's role in the RISE with SAP offering?

SAP Signavio is a key component designed to help enterprises develop new business models and transform systems.