Rackspace Technology Assists Switchfly in Migrating to AWS, with No Downtime and 4x Improvement in Agent Booking Retrieval Time

Rhea-AI Summary

Rackspace Technology (NASDAQ: RXT) has successfully completed a cloud migration for Switchfly, enhancing its travel e-commerce services. The migration to Amazon Web Services (AWS) improved booking retrieval times from 20 seconds to just 5 seconds, boosting operational efficiency for Switchfly, which processes approximately $3 billion in bookings annually. The project involved migrating 20 clients and 700 servers, optimizing application performance while reducing costs through Rackspace Optimizer+. This collaboration exemplifies Rackspace's commitment to providing robust cloud solutions for the travel industry.

Positive

• Improved booking retrieval time from 20 seconds to 5 seconds.
• Migrated 20 clients and 700 servers to AWS, enhancing operational efficiency.
• Enabled cost reduction through Rackspace Optimizer+.
• Supported Switchfly in processing $3 billion in bookings annually.

Negative

• None.

Travel e-commerce services company taps Rackspace Technology to help maintain consistent uptime for some of the biggest names in travel

SAN ANTONIO, March 27, 2023 (GLOBE NEWSWIRE) -- Rackspace Technology^® (NASDAQ: RXT), a leading end-to-end, multicloud technology solutions company, recently completed an engagement with Switchfly, a leading travel loyalty, rewards, and packaging solution for airlines, financial service companies, and HR Tech Rewards & Recognition vendors. Working closely with the Switchfly team, Rackspace Technology was able to successfully migrate the organization to Amazon Web Services (AWS), allowing them to maintain constant uptime and achieve a 4x improvement in agent booking retrieval time.

Founded in 2003, Denver-based Switchfly connects all aspects of travel – from flights and hotels to car rentals, traveler support, customer loyalty, and employee rewards programs – into one seamless experience that integrates with rewards and loyalty platforms. As a leader in the travel rewards industry, Switchfly processes roughly $3 billion in bookings annually.

“Rackspace Technology was able to help us achieve our objective of eliminating data centers and modernizing our tech stack selectively to ensure that we hit our aggressive timeline,” said Ed Estabrook, Chief Technology Officer, Switchfly. “As to performance of the application, pulling up an agent booking, which happens every time someone calls, went from 20 seconds down to five seconds. Bringing down that response time was incredibly powerful.”

Because Switchfly's primary focuses are constant uptime and rapid uptime, a high degree of responsiveness is critical to customer success. The company also needed a solution that could allow for future expansion and ease the addition of new services and features without making changes to a monolithic application. Switchfly had to decide whether it wanted to re-commit to on-premises hardware management or move to a cloud environment through the AWS Migration Acceleration Program (MAP), a comprehensive and proven cloud migration program based upon AWS’s experience on migrating thousands of enterprise customers to the cloud. Migration became the priority.

The migration, led by Rackspace Technology, included 20 clients, 70 services, 700 servers and 16 terabytes of data to modern tech stack running on AWS, including Amazon Relational Database Service (Amazon RDS), a collection of managed services that makes it simple to set up, operate, and scale databases in the cloud. This migration also freed the performance of the application for certain activities that had previously been bound by Switchfly’s own infrastructure. Switchfly also used Rackspace Optimizer+ to reduce costs.

“We are proud to have helped Switchfly adopt the significantly faster and more resilient Amazon RDS managed database solution,” said Vikram Reddy Kosanam Director, Data Services Delivery, Rackspace Technology. “We were also able to help them successfully migrate their clients and determine the right amount of computing power, saving money through Rackspace Optimizer+.”

To learn more about the Rackspace Technology and Switchfly partnership, watch their video or click here for their case study.

About Rackspace Technology
Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

Media Contact
Natalie Silva
publicrelations@rackspace.com

FAQ

What impact did Rackspace's migration have on Switchfly's booking services?

The migration significantly improved booking retrieval time from 20 seconds to just 5 seconds.

How many clients and servers were involved in the Rackspace migration for Switchfly?

The migration involved 20 clients and 700 servers.

What platform was Switchfly migrated to by Rackspace Technology?

Switchfly was migrated to Amazon Web Services (AWS).

What is the annual booking volume processed by Switchfly?

Switchfly processes approximately $3 billion in bookings annually.

How did Rackspace Optimizer+ benefit Switchfly's migration?

Rackspace Optimizer+ helped Switchfly reduce costs during the cloud migration.