RingCentral Modernizes Patient Care Communications for Healthcare Organizations With New EHR Integrations and Generative AI

Rhea-AI Summary

RingCentral (RNG) announced a unified patient care solution for healthcare organizations worldwide, with new integrations with Electronic Health Record (EHR) providers. The solution aims to bridge gaps in patient engagement, simplify workflows, and improve documentation. The new partnership with patient engagement software platform SpinSci ensures optimal and secure patient experiences. RingCentral's AI-powered communications suite offers high-touch assistance through any digital channel, providing a comprehensive 360-degree view of patient records. The solution also leverages generative AI to automate common inquiries, gather insights into operational efficiencies and patient needs, and support appointment scheduling and follow-ups.

Insights

Healthcare Technology Analyst

The integration of RingCentral's communications suite with major EHR providers signifies a substantial step forward in healthcare technology. By leveraging AI to enhance patient engagement and streamline administrative processes, RingCentral addresses critical pain points within the healthcare sector. The ability to unify communication channels and provide a 360-degree view of patient records can potentially reduce errors and improve the efficiency of care delivery. This, in turn, could lead to better patient outcomes and higher satisfaction rates.

From a technology standpoint, the use of AI for automated calling experiences and data-driven insights is noteworthy. This not only allows for more personalized patient care but also equips healthcare providers with tools to manage call volumes and patient interactions more effectively. The operational efficiencies gained from these integrations could reflect positively on the financial performance of healthcare organizations by reducing overhead costs and improving service quality.

Medical Research Analyst

RingCentral's initiative to bridge communication gaps in healthcare through AI integration with EHRs is poised to impact clinical workflows significantly. The reduction in administrative burden allows clinicians to focus more on patient care rather than paperwork. Such integrations are likely to enhance the accuracy of medical documentation and patient data management, which are critical components in patient care and medical research.

Additionally, the emphasis on secure patient experiences is crucial, given the sensitivity of health data. The partnership with SpinSci suggests a commitment to maintaining high standards of data privacy and security, aligning with regulatory requirements such as HIPAA. For healthcare organizations, this could mean a lower risk of data breaches and enhanced compliance, factors that are increasingly important in the selection of technology solutions.

Market Research Analyst

The healthcare industry's adoption of cloud-based solutions and AI technology is a growing trend and RingCentral's announcement positions them at the forefront of this evolution. By integrating with EHR giants like Epic, Cerner and AllScripts, RingCentral taps into a broad market and sets a precedent for future collaborations between communication technology providers and healthcare systems.

The market demand for such integrations is driven by the need for improved patient care and operational efficiency. RingCentral's solution could potentially become a differentiator in the competitive landscape of healthcare technology. As healthcare organizations increasingly prioritize patient engagement and satisfaction, solutions like RingCentral's could see a rise in adoption, influencing stock market perception and investor interest in the company and the sector as a whole.

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, today announced a unified patient care solution for healthcare organizations worldwide. New integrations with Electronic Health Record (EHR) providers, including industry titans Epic, Cerner, and AllScripts, combined with RingCentral’s AI-powered communications suite bridge gaps in the patient engagement journey and simplify workflows. Powered by a new partnership with patient engagement software platform SpinSci, these EHR integrations ensure optimal and secure patient experiences, improved documentation, and reduced administrative burden.

“The healthcare industry is undergoing a massive transformation driven by cloud technology, and now generative AI,” said Srini Raghavan, Chief Product Officer at RingCentral. “By adding powerful new healthcare specific integrations, our solution offers high-touch assistance through any digital channel — be it text, voice, or chat — to deliver a comprehensive 360 degree view of patient records, breaking down silos and enabling staff and clinicians to triage with unprecedented speed and care. When you pair this with our RingSense AI capabilities, we’re creating pathways to a smarter, more connected healthcare experience.”

Bridging the Gap in Healthcare Communication with Major EHR Integrations

This comprehensive communications integration with leading EHR systems solves common disruptive issues in the patient engagement journey, such as cumbersome patient administration, inefficient care delivery, and inadequate patient information. RingCentral’s Patient Assist feature maps all patient and healthcare provider interactions, providing cognitive insights that streamline the care process. For example, the system enables agents to know the patient's name, call reason, and key medical record aspects without unnecessary questioning or navigating multiple applications.

Leveraging the Power of AI in Healthcare

With generative AI, healthcare providers are less burdened with manual note-taking and other administrative tasks, and can stay focused on delivering high-touch, personalized patient care. Key AI-powered capabilities of RingCentral for Healthcare include:

• Automated Calling Experiences: AI-enabled virtual agents automate common inquiries or gather information before transferring patients to an agent. For providers, auto-blended inbound/outbound queues handle fluctuating call volumes, and auto-dialers handle high-volume programs, such as promos or surveys, simplifying workflows.

• Data-Driven Insights for Healthcare Management: Analysis of patient interactions offer insights into operational efficiencies and patient needs. With call monitoring and omnichannel analytics across patient touchpoints, managers can optimize Primary Care Network (PCN) performance.

• Appointment Scheduling and Follow-up: AI tools support scheduling, reminders, and follow-ups for appointments, streamlining the process and ensuring better patient compliance.

About RingCentral

RingCentral is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact center. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2024 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240205362201/en/

PR Contact:

Mariana Leventis

+1 650-562-6545

mariana.leventis@ringcentral.com

Source: RingCentral, Inc.

FAQ

What is the ticker symbol for RingCentral?

The ticker symbol for RingCentral is RNG.

What did RingCentral announce for healthcare organizations?

RingCentral announced a unified patient care solution for healthcare organizations worldwide, with new integrations with Electronic Health Record (EHR) providers.

What are the key AI-powered capabilities of RingCentral for Healthcare?

The key AI-powered capabilities of RingCentral for Healthcare include automated calling experiences, data-driven insights for healthcare management, and appointment scheduling and follow-up.

What is the new partnership mentioned in the PR?

The new partnership mentioned in the PR is with patient engagement software platform SpinSci, which ensures optimal and secure patient experiences.

What does RingCentral's Patient Assist feature do?

RingCentral's Patient Assist feature maps all patient and healthcare provider interactions, providing cognitive insights that streamline the care process.

What are the integrations mentioned in the PR?

The integrations mentioned in the PR are with industry titans Epic, Cerner, and AllScripts, which bridge gaps in the patient engagement journey and simplify workflows.

What is the focus of the new healthcare solution announced by RingCentral?

The focus of the new healthcare solution announced by RingCentral is to bridge gaps in patient engagement, simplify workflows, and improve documentation.

What is the role of generative AI in the healthcare solution?

Generative AI in the healthcare solution automates common inquiries, gathers insights into operational efficiencies and patient needs, and supports appointment scheduling and follow-ups.