RingCentral Introduces Next-Gen Communication Solution for Frontline Workers

Rhea-AI Summary

RingCentral (NYSE: RNG) has launched a new next-gen communication solution aimed at frontline workers, enhancing mobile devices with walkie-talkie, AI video, team messaging, and file sharing capabilities. This solution reduces the need for multiple devices, allowing seamless communication across various sectors such as healthcare, retail, and manufacturing. With benefits like optimized costs through BYOD programs and improved collaboration, it provides significant ROI. The solution will be available publicly by the end of March 2023 for beta testing, with a full launch scheduled for June 2023.

Positive

• Offers a next-gen communication solution enhancing productivity for frontline workers.
• Reduces the need for multiple devices, optimizing costs via BYOD programs.
• Includes AI-powered features like live transcriptions and noise reduction for improved communication.

Negative

• None.

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced a next-gen communication solution for frontline workers that enhances employee- or company-owned mobile devices with walkie-talkie, voice, AI- powered video capabilities, team messaging, file sharing, and more. In the past, frontline workers have been burdened by juggling multiple devices. With RingCentral’s powerful frontline workforce solution–which now offers a new push to talk capability–frontline workers across industries like healthcare, retail, and manufacturing can use a single device to seamlessly connect and communicate with the rest of their organization.

“Frontline workers need to be given the right tools to perform their jobs with speed and precision. Without digital investments, they’re set up to work in silos,” said Srini Raghavan, chief product officer, RingCentral. “With our new Frontline Worker solution, businesses can bridge departmental gaps and empower their frontline workers with mobile-centric tools that include push to talk capabilities along with message, video, and phone so they can communicate with their field and back office teams.”

Available as a standalone solution or add-on to RingCentral MVP® (message, video, phone), key benefits for frontline workers and businesses include:

• Drive ROI with fewer devices and apps: This new offering with push to talk capabilities eliminates the need for frontline workers to carry multiple devices. Businesses can optimize costs by introducing bring your own device (BYOD) programs and reducing subscriptions with consolidated calling, SMS, video camera-sharing, and group messaging in one subscription.
• Enable next-gen walkie talkie with AI-powered capabilities: Frontline workers can instantly elevate a voice call to AI-powered video collaboration, utilizing “see what I see” technology for added context, asking for second opinions, or visually sharing their current surroundings. Workers can also leverage AI-powered live transcriptions, or if their location is too loud, AI noise reduction can make it easier to hear clearer audio.
• Connect frontline and back office workers: RingCentral securely and reliably allows frontline workers and back office workers to easily chat via team messaging and share files to power stronger and more effective collaboration.

Benefits for Key Industries

RingCentral’s frontline worker solution with push to talk capabilities provides the following benefits for customers in these industries:

• Healthcare: Healthcare teams need quick and easy access to onsite and dispersed support staff to provide better patient care. The new solution helps healthcare organizations reduce patient visit time (without reducing the time spent with the care provider), improve staff communication, and decrease emergency response time.
• Retail: Retail workers need to have seamless employee and customer communications, as well as the ability to task assignments, improve inventory management, and simplify order fulfillment. The new solution enables rapid and accurate responses to customer interactions and makes retail operations easier.
• Manufacturing: The manufacturing workforce needs effective, real-time communication to improve workplace safety, drive productivity, and streamline workflows. The new solution enables better, faster communication between workers across warehouses and other sites, which is critical so they can be effective as a team. The solution also enables workers to react quickly to mechanical breakdowns and assign tasks to floor personnel for smooth dispatch operations.

According to Elka Popova, vice president and senior fellow, information and communications technologies at Frost & Sullivan, “Frontline employees are an integral part of 80% of organizations globally and yet to date, this segment of the workforce has been largely underserved by enterprise communications providers. RingCentral’s new solution for Frontline Workers, which includes push to talk capabilities, AI video meetings, and team messaging, is a unique differentiator when it comes to better connecting frontline and back office workers with simple and effective multi-channel communications.”

Availability

The new frontline worker solution will be available globally as a public beta to customers by the end of March. The frontline worker solution is scheduled to be generally available–in both a standalone version and as an add-on to RingCentral MVP–by the end of June. For more information, visit here.

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers businesses with AI-powered conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral MVP, and the RingCentral logo are trademarks of RingCentral, Inc.

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PR Contact

Brett Smith

brett.smith@ringcentral.com

980-580-2430

Source: RingCentral, Inc.

FAQ

What is RingCentral's new frontline communication solution?

RingCentral's new solution enhances mobile devices with walkie-talkie, AI video, team messaging, and file sharing, aimed at improving communication for frontline workers.

When will the new communication solution from RingCentral be available?

The solution is set for public beta testing by the end of March 2023 and will be generally available by the end of June 2023.

How does RingCentral's solution benefit the healthcare industry?

It helps healthcare organizations enhance staff communication, reduce patient visit time, and improve emergency response time.

What industries can benefit from RingCentral's new solution?

Industries such as healthcare, retail, and manufacturing can benefit from enhanced communication and operational efficiency through RingCentral's new solution.

What key features does RingCentral's frontline worker solution include?

Key features include push-to-talk capabilities, AI-powered video meetings, team messaging, and the ability to optimize costs by consolidating communication tools.