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RingCentral, Inc. develops AI-powered business communications and customer engagement software for voice, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its updates commonly cover RingCX, AI Receptionist, AIR Pro, AI Conversation Expert, branded calling, RCS messaging, international SMS, and integrations that extend customer engagement across business phone, contact center, Microsoft Teams, and partner channels.
Company news also includes quarterly results, subscription revenue trends, cash flow, share repurchases, dividends, and product adoption across industries such as healthcare, financial services, legal, hospitality, construction, and business services.
RingCentral (NYSE: RNG) is expanding its strategic partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX™. This expansion adds Contact Center as a Service (CCaaS) to Vodafone's existing Unified Communications as a Service (UCaaS) offering. Vodafone Business will extend its UC with RingCentral to 30 markets globally by early 2025.
The new contact center solution features AI-driven tools for call summaries, transcripts, automated scorecards, and coaching. It also includes voice and 20+ digital channels. The rollout will start in the UK, followed by Germany later this year. This expansion aims to enhance customer experiences and drive operational efficiency for Vodafone's multinational customers.
RingCentral (NYSE: RNG), a leader in AI-driven cloud business communications, will report its Q2 2024 financial results on August 1, 2024, post-market close. The company will also host a conference call at 2:00 PM PT (5:00 PM ET) the same day to discuss the results. Investors can access the call via phone or a live webcast on the company’s investor relations website. A replay will be available until August 8, 2024.
Vodafone Business Ireland and RingCentral (NYSE: RNG) launched Vodafone Business UC with RingCentral, a hybrid work solution, in Ireland. Already available in Italy, Spain, Portugal, Germany, and the UK, this platform aims to enhance communication and collaboration across devices.
With unified communications cloud penetration in Ireland at 43.7% and expected to surpass 80% by 2028, the market is ripe for growth. The solution offers team messaging, video meetings, and integrates with popular applications, driven by RingCentral's AI-powered platform, for increased productivity.
Vodafone Business UC with RingCentral is now available for new and existing Vodafone Business customers in Ireland.
Avaya and RingCentral announced an expanded partnership offering a new hybrid solution combining RingCentral's AI-powered cloud communications with Avaya Aura telephony, enhancing collaboration capabilities. This hybrid solution allows seamless collaboration across different telephony solutions within an organization, providing additional value for Avaya customers. The integration includes RingSense AI features such as live transcriptions, closed captioning, video summaries, and highlights. Furthermore, the partnership includes an integration of ACO phone capabilities with Microsoft Teams and an updated integration of AXP public cloud contact center with ACO for a unified communications and contact center experience. Overall, the partnership aims to empower customers with innovative communication solutions and flexible deployment options.
RingCentral, Inc. (NYSE: RNG) will be presenting at several upcoming investor conferences in May and June 2024. The company is a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.
RingCentral, Inc. announced its first quarter 2024 financial results, exceeding revenue guidance with total revenue up 9% to $584 million and subscriptions revenue up 10% to $557 million. The company reported a solid performance, with a 40,000 seat deal with a Fortune 500 retailer and RingSense AI winning Best Overall Award at Enterprise Connect. The GAAP operating margin improved to (1.9%), and non-GAAP operating margin rose to 20.7%. RingCentral raised its 2024 revenue outlook and share repurchase authorization by $250 million.
RingCentral, Inc. (NYSE: RNG) announced new platform capabilities allowing users to embed AI, video, and social messaging into workflows without coding. Developers can gain insights into audio and video interactions, enhancing customer engagement. The platform offers new APIs for RingSense AI, Video SDK, and Social Messaging APIs, available to RingCentral Video Pro+™ and RingEX™ customers for free. The company also introduced RingCentral Workflow Builder for custom and automated workflows to enhance workplace efficiency and customer experiences.
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