One Giant Leap: Quicken Loans Announces It's Changing Name to Rocket Mortgage
On May 12, 2021, Quicken Loans, America's largest mortgage lender, announced its name change to Rocket Mortgage, effective July 31. The rebranding aims to unify the Rocket brand and highlight its commitment to technology throughout the mortgage process. CEO Jay Farner emphasized Rocket Mortgage's leadership since its launch in 2015. In 2020, Rocket Mortgage closed $320 billion in mortgage volume and has a workforce of 24,000 employees. The digital experience remains unchanged for clients during the transition.
- Rocket Mortgage closed $320 billion in mortgage volume in 2020.
- The rebranding aims for a unified technology-focused brand, enhancing clarity for consumers.
- Rocket Mortgage is the industry's leader and has maintained high customer satisfaction rankings for over 11 years.
- None.
DETROIT, May 12, 2021 /PRNewswire/ -- Quicken Loans, America's largest mortgage lender and a part of Rocket Companies (NYSE: RKT), today announced it will officially change its name to Rocket Mortgage on July 31. This change will bring alignment to the overall "Rocket" brand, while also making it clear to homebuyers that technology, a core tenet of Rocket Companies, is injected throughout the entire homebuying lifecycle - from home search to mortgage closing.
"More than 20 years ago, Dan Gilbert, our founder and chairman, had a vision of putting the entire mortgage process online to simplify the lending experience and add more transparency. Since then, we developed proprietary technology to improve every piece of the process but we officially revolutionized the mortgage industry when we launched Rocket Mortgage in 2015," said Jay Farner, Rocket Mortgage CEO. "Rocket Mortgage has grown to be the industry leader and the measuring stick for all other lenders. With this official name change, we will have a consistent brand that is synonymous with innovation and excellence."
The company has a long history of evolving in-step with technological advancements. Rocket Mortgage was founded by Dan Gilbert in 1985 as Rock Financial, a regional branch-based mortgage broker in metro Detroit. Dan always had a goal of making mortgages easier for his clients. An early innovation came in 1996 when the company tried mailing all the mortgage documents directly to clients through the then-cutting edge "Mortgage in a Box," so clients could complete the application from the comfort of their home. After that reimagining of the mortgage application, a true transformation came two years later.
In 1998, Dan Gilbert sent a now famous all-company email challenging team members to embrace the internet as a way to disrupt the mortgage process by putting the entire home loan experience online. The next year, Rock Financial launched Rockloans.com, a website to connect with its clients directly – making it one of the first mortgage companies to do so.
Over the next few years, the company closed all its brick-and-mortar branches and fully embraced the centralized model of an online-only lender. Its tech capabilities also quickly expanded during this time. Quicken Loans implemented the ability for clients to e-sign mortgage documents in 2002, it became the largest online retail mortgage lender in 2004 and launched the first mobile app from a home lender in 2011.
In late 2015, Quicken Loans launched a fully digital, completely online, mortgage experience - Rocket Mortgage. This was the first time a consumer could go from application to closing on their own, without speaking to a human. Rocket Mortgage was revealed to the world in a 2016 Super Bowl ad that built significant buzz for the new home loan experience. In the following months and years, other home lenders played catch-up, adding some online functionalities and digital processes that tried to mirror the trailblazer.
With a boost from the incredibly popular Rocket Mortgage home loan process, Quicken Loans became the largest lender in the country, closing more loans than any other retail mortgage lender, in the fourth quarter of 2017. This is a title the company still holds, and the gap between it and the second largest lender has widened substantially since that time.
Through consistent brand marketing and sports sponsorships, like the popular Rocket Mortgage Super Bowl Squares, the PGA TOUR's Rocket Mortgage Classic and others – the public has become familiar with the brand at a lighting pace. In fact, Rocket Mortgage has extremely high affinity metrics that eclipse those of Quicken Loans.
The name change is significant for the company, but clients will not see any difference to the digital experience they have grown to love. Those who are in the mortgage process at the time of the change will not be affected. The only difference current clients will experience is documents, letters and other communications that previously were labeled "Quicken Loans" will instead come from "Rocket Mortgage."
Several of Rocket Mortgage's sister companies have already embraced the Rocket name including Rocket Homes, Rocket Auto and Rocket Loans. These businesses, which are also part of the Rocket Companies platform, take a digital-first approach to real estate, vehicle sales and personal loans respectively.
Quicken Loans has a legal "doing business as" (DBA) in place and consumers may see the company referenced by either name leading up to the change on July 31. QuickenLoans.com will remain operational after the legal name change. In its current state, it will direct clients to apply for a home loan with Rocket Mortgage. The site, one of the most visited in personal finance, will then transition to accomplish other important objectives for Rocket Companies.
About Rocket Mortgage
Detroit-based Rocket Mortgage, the nation's largest home mortgage lender, enables the American Dream of homeownership and financial freedom through its obsession with an industry-leading, digital-driven client experience. Rocket Mortgage closed
Rocket Mortgage moved its headquarters to downtown Detroit in 2010. Today, Rocket Mortgage and Rocket Companies employ 24,000 full-time team members nationwide. The company generates loan production from web centers located in Detroit, Cleveland and Phoenix and operates a centralized loan processing facility in Detroit. Rocket Mortgage ranked highest in the country for customer satisfaction for primary mortgage origination by J.D. Power for the past 11 consecutive years, 2010 – 2020, and also ranked highest in the country for customer satisfaction among all mortgage servicers the past seven straight years, 2014 – 2020.
Rocket Companies, Rocket Mortgage's parent company, ranked #5 on Fortune's list of the "100 Best Companies to Work For" in 2021 and has placed in the top third of the list for 18 consecutive years.
For more information and company news visit QuickenLoans.com/PressRoom
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SOURCE Rocket Mortgage
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