Roadzen Selected by India’s Largest General Insurance Company to Manage its Roadside Assistance Program for a Second Consecutive Multi-Year Term
Roadzen Inc. (NASDAQ: RDZN) has secured a second consecutive 3-year contract to manage the Roadside Assistance program for India's largest general insurance company. The insurance partner, which handles $5 billion in Gross Written Premium and serves 6.4 million motor policyholders, renewed the partnership following a comprehensive technical and commercial evaluation.
Since the initial partnership in 2021, Roadzen has enhanced its StrandD platform with features including:
- Real-time tracking
- AI-driven dispatch
- Multilingual AI-powered customer support (FNOL)
- Computer vision-based vehicle condition reporting
The company's technology improvements have led to enhanced reliability, faster response times, and improved customer experience in roadside assistance services.
Roadzen Inc. (NASDAQ: RDZN) ha ottenuto un secondo contratto consecutivo di 3 anni per gestire il programma di Assistenza Stradale della più grande compagnia di assicurazione generale in India. Il partner assicurativo, che gestisce 5 miliardi di dollari in Premi Lordi Scritti e serve 6,4 milioni di assicurati automobilistici, ha rinnovato la partnership dopo una valutazione tecnica e commerciale completa.
Sin dalla partnership iniziale nel 2021, Roadzen ha migliorato la sua StrandD platform con funzionalità che includono:
- Tracciamento in tempo reale
- Invio basato su AI
- Supporto clienti multilingue potenziato da AI (FNOL)
- Reportistica sulle condizioni del veicolo basata su visione artificiale
I miglioramenti tecnologici dell'azienda hanno portato a una maggiore affidabilità, tempi di risposta più rapidi e un'esperienza cliente migliorata nei servizi di assistenza stradale.
Roadzen Inc. (NASDAQ: RDZN) ha asegurado un segundo contrato consecutivo de 3 años para gestionar el programa de Asistencia en Carretera de la compañía de seguros generales más grande de India. El socio asegurador, que maneja 5 mil millones de dólares en Primas Brutas Escritas y atiende a 6,4 millones de titulares de pólizas de automóviles, renovó la asociación tras una exhaustiva evaluación técnica y comercial.
Desde la asociación inicial en 2021, Roadzen ha mejorado su StrandD platform con características que incluyen:
- Seguimiento en tiempo real
- Despacho impulsado por IA
- Soporte al cliente multilingüe impulsado por IA (FNOL)
- Informes sobre la condición del vehículo basados en visión por computadora
Las mejoras tecnológicas de la empresa han conducido a una mayor fiabilidad, tiempos de respuesta más rápidos y una mejor experiencia del cliente en los servicios de asistencia en carretera.
로드젠 주식회사 (NASDAQ: RDZN)는 인도의 최대 일반 보험회사의 도로 지원 프로그램을 관리하기 위한 3년 연속 계약을 체결했습니다. 이 보험 파트너는 50억 달러의 총 보험료를 관리하며 640만 명의 자동차 보험 가입자를 서비스하고 있으며, 포괄적인 기술 및 상업적 평가 후 파트너십을 갱신했습니다.
2021년 최초의 파트너십 이후, 로드젠은 StrandD 플랫폼을 다음과 같은 기능으로 개선했습니다:
- 실시간 추적
- AI 기반 배차
- 다국어 AI 지원 고객 서비스 (FNOL)
- 컴퓨터 비전 기반 차량 상태 보고
회사의 기술 개선은 도로 지원 서비스에서 신뢰성 향상, 더 빠른 응답 시간 및 개선된 고객 경험으로 이어졌습니다.
Roadzen Inc. (NASDAQ: RDZN) a obtenu un deuxième contrat consécutif de 3 ans pour gérer le programme d'Assistance Routière de la plus grande compagnie d'assurance générale en Inde. Le partenaire assureur, qui gère 5 milliards de dollars de Primes Brutes Écrites et sert 6,4 millions de titulaires de polices automobiles, a renouvelé le partenariat après une évaluation technique et commerciale complète.
Depuis le partenariat initial en 2021, Roadzen a amélioré sa StrandD platform avec des fonctionnalités telles que :
- Suivi en temps réel
- Dispatch piloté par IA
- Support client multilingue alimenté par IA (FNOL)
- Rapport sur l'état du véhicule basé sur la vision par ordinateur
Les améliorations technologiques de l'entreprise ont conduit à une fiabilité accrue, des temps de réponse plus rapides et une meilleure expérience client dans les services d'assistance routière.
Roadzen Inc. (NASDAQ: RDZN) hat einen zweiten aufeinanderfolgenden 3-Jahres-Vertrag zur Verwaltung des Pannenhilfeprogramms für Indiens größte allgemeine Versicherungsgesellschaft gesichert. Der Versicherungspartner, der 5 Milliarden Dollar an Bruttobeiträgen verwaltet und 6,4 Millionen Fahrzeugversicherte betreut, hat die Partnerschaft nach einer umfassenden technischen und kommerziellen Bewertung erneuert.
Seit der ursprünglichen Partnerschaft im Jahr 2021 hat Roadzen seine StrandD-Plattform mit Funktionen wie:
- Echtzeit-Tracking
- KI-gesteuertes Dispatch
- Mehrsprachiger, KI-gestützter Kundenservice (FNOL)
- Berichterstattung über den Fahrzeugzustand auf Basis von Computer Vision
Die technologischen Verbesserungen des Unternehmens haben zu höherer Zuverlässigkeit, schnelleren Reaktionszeiten und einem verbesserten Kundenerlebnis im Pannenhilfsdienst geführt.
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Insights
Roadzen's 3-year renewal contract with India's largest general insurer represents a significant business validation for the company's AI-driven roadside assistance platform. This partnership with an insurer managing 6.4 million motor policies and $5 billion in global GWP provides Roadzen with stable revenue visibility and strengthens its position in the lucrative Indian insurance market.
The renewal following a "rigorous technical and commercial evaluation" indicates strong client satisfaction and competitive differentiation. While specific contract value isn't disclosed, the scale suggests material revenue impact for a company of Roadzen's size. Additionally, this establishes a proven use case that enhances Roadzen's credibility when pursuing similar enterprise contracts globally.
The StrandD platform's integration of real-time tracking, AI dispatch, multilingual support, and computer vision aligns with the insurance industry's digital transformation priorities. Enterprise client retention is particularly valuable in the insurtech sector, where acquisition costs are high and proof points are essential for growth. This renewal demonstrates Roadzen's ability to deliver measurable value for high-volume applications, potentially leading to expanded service offerings and deeper integration with this client's operations.
Roadzen's StrandD platform showcases an impressive integration of complementary AI technologies that create a comprehensive mobility solution. The platform's architecture combines real-time tracking, AI-driven dispatch, multilingual AI customer support, and computer vision for vehicle assessment - delivering end-to-end automation for roadside assistance operations.
What's technically notable is how Roadzen has successfully deployed these advanced capabilities at massive scale - supporting an insurer with 6.4 million motor policyholders. The multilingual AI-powered First Notice of Loss (FNOL) system is particularly valuable in the linguistically diverse Indian market, while the computer vision components enable consistent vehicle condition documentation - important for claims processing and fraud prevention.
The mention of "predictive algorithms" suggests Roadzen is likely implementing anticipatory resource allocation, optimizing response vehicle positioning based on historical incident patterns, traffic conditions, and other variables. This comprehensive technical approach creates significant barriers to entry for competitors, as building and integrating these capabilities requires substantial AI expertise and domain knowledge. The renewal validates that Roadzen's AI solutions deliver measurable performance improvements in reliability and response times, essential metrics for roadside assistance operations.
NEW YORK, March 19, 2025 (GLOBE NEWSWIRE) -- Roadzen Inc. (Nasdaq: RDZN) ("Roadzen" or the "Company"), a global leader in AI-driven mobility and insurance solutions, today announced it has been selected by India’s largest general insurance company to manage its Roadside Assistance program for a second consecutive 3-year term. The insurer, with a global Gross Written Premium (GWP) of
Since the partnership began in 2021, Roadzen has consistently enhanced its proprietary roadside assistance platform, StrandD. The platform integrates real-time tracking, AI-driven dispatch, multilingual AI-powered customer support (FNOL), and comprehensive vehicle condition reporting using computer vision. These features significantly improve reliability, response times, and overall customer experience.
Rohan Malhotra, CEO of Roadzen, expressed enthusiasm about the renewed collaboration: “We are honored to continue earning the trust of India's largest insurance company. This renewal underscores our joint success and continuous innovation in driving safety and convenience on the road at this massive scale. Our ongoing investments in predictive algorithms ensure safer and faster roadside experiences for drivers worldwide.”
About Roadzen Inc.
Roadzen Inc. (Nasdaq: RDZN) is a global technology company transforming auto insurance using advanced artificial intelligence (AI). Thousands of clients, from the world’s leading insurers, carmakers, and fleets to dealerships and auto insurance agents, use Roadzen’s technology to build new products, sell insurance, process claims, and improve road safety. Roadzen’s pioneering work in telematics, generative AI, and computer vision has earned recognition as a top AI innovator by publications such as Forbes, Fortune, and Financial Express. Roadzen’s mission is to continue advancing AI research at the intersection of mobility and insurance, ushering in a world where accidents are prevented, premiums are fair, and claims are processed within minutes, not weeks. Headquartered in Burlingame, California, the Company has 320 employees across its global offices in the U.S., U.K. and India. To learn more, please visit www.roadzen.ai.
Cautionary Statement Regarding Forward Looking Statements
This press release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). We have based these forward-looking statements on our current expectations and projections about future events. These forward-looking statements are subject to known and unknown risks, uncertainties and assumptions about us that may cause our actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “may,” “should,” “could,” “would,” “expect,” “plan,” “anticipate,” “believe,” “estimate,” and “continue,” or the negative of such terms or other similar expressions. Such statements include, but are not limited to, statements regarding the anticipated benefits of our products and solutions, strategy, demand for our products, expansion plans, future operations, future operating results, estimated revenues, losses, projected costs, prospects, plans and objectives of management, as well as all other statements other than statements of historical fact included in this press release. Factors that might cause or contribute to such a discrepancy include, but are not limited to, those described in “Risk Factors” in our Securities and Exchange Commission (“SEC”) filings, including the annual report on Form 10-K we filed with the SEC on July 1, 2024. We urge you to consider these factors, risks and uncertainties carefully in evaluating the forward-looking statements contained in this press release. All subsequent written or oral forward-looking statements attributable to our company or persons acting on our behalf are expressly qualified in their entirety by these cautionary statements. The forward-looking statements included in this press release are made only as of the date of this release. Except as expressly required by applicable securities law, we disclaim any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
For more information, please contact:
Investor Contacts: IR@roadzen.ai
Media Contacts: Sanya Soni, sanya@roadzen.ai or media@roadzen.ai
FAQ
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