Anglicare Leverages Ribbon and Switch Connect for Voice Consolidation and Path for Microsoft Teams Deployment
Ribbon Communications (Nasdaq: RBBN) announced a partnership with Anglicare Sydney to modernize its communications system using Ribbon's Session Border Controllers (SBCs). The implementation aims to enhance security and connectivity in Anglicare's contact centers and facilities across New South Wales. This transition simplifies Anglicare's previous complex infrastructure, enabling a smoother integration with Microsoft Teams for corporate services. The deployment supports 24 sites, ensuring operational continuity while transitioning from outdated ISDN technology.
- Successful deployment of Ribbon's Session Border Controllers enhances security and connectivity for Anglicare Sydney.
- Transition to Microsoft Teams integrates modern communication solutions, potentially improving operational efficiency.
- The project supports 24 sites, ensuring consistent communication across the organization.
- None.
Leading aged care provider modernizes communications systems with Ribbon's industry-leading Session Border Controllers (SBCs)
SYDNEY, Dec. 22, 2022 /PRNewswire/ -- Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications technology and IP optical networking solutions to many of the world's largest service providers, enterprises, and critical infrastructure operators to modernize and protect their networks, today announced that leading aged care, housing and community services provider Anglicare Sydney has selected Ribbon's Session Border Controller Software Edition Edge and Ribbon Session Border Controller 2000 to provide secure calling connectivity for its contact centre, offices and aged care/retirement living facilities in New South Wales.
"Ribbon's solution has dramatically simplified the deployment of connectivity and security services for our new communications environment, which includes leveraging Microsoft Teams calling capabilities," said Hamish Maple, IT Enterprise Architect, Anglicare Sydney. "Having a modern, state of the art communications environment is a key part of our IT strategy that enables us to serve our customers, staff and volunteers more easily, consistently and comprehensively."
Anglicare's previous calling environment was complex, involving call centre resources and multiple PBX, SIP and ISDN technologies that had supported the business over a long period of time. The organization needed to centralize voice services and consolidate the technology environment for twenty-four major sites and its call centre as well as provide a calling solution for PSTN services that were being decommissioned on a legacy ISDN network for residential calling. The site by site deployment has allowed for seamless interoperability between old and new systems, keeping the organizations communications operational at all times.
The deployment was undertaken as part of an enterprise-wide deployment of consolidated voice services and a planned migration to Microsoft Teams for corporate services, with distribution and consulting services provided by SwitchConnect.
"Anglicare Sydney is recognised as one of Australia's most important community service agencies and provides critical services to community members throughout many New South Wales regions, particularly in aged care. We are delighted to be able to play a part in helping Anglicare modernise its communications infrastructure and be a part of a highly secure and reliable communications system to connect residents, family members, staff and Anglicare's support teams," said Manny Christophidis, Channels Director, Asia Pacific, Ribbon Communications.
"Switch Connect specialises in leading highly complex deployments of voice services, often with clients who are managing a complicated mix of legacy technologies, and more current cloud and Unified Communication technologies. Working with Ribbon, we were able to help Anglicare Sydney gain a state-of-the-art communications system throughout New South Wales," added Rowan Milne, Managing Director, Switch Connect.
About Ribbon
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. We maintain a keen focus on our commitments to Environmental, Social and Governance (ESG) matters, offering an annual Sustainability Report to our stakeholders. To learn more about Ribbon, please visit rbbn.com.
Important Information Regarding Forward-Looking Statements
The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties. All statements other than statements of historical facts contained in this release, including those regarding the expected benefits from use of Ribbon Communication's products, are forward-looking statements. The actual results of Ribbon Communications may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications' business, please refer to the "Risk Factors" section of Ribbon Communications' most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications' views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications' views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.
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