Quantum Hires Rick Valentine as Senior Vice President & Chief Customer Officer as it Transitions to As-A-Service Model

Rhea-AI Summary

On January 4, 2021, Quantum Corp (NASDAQ: QMCO) announced Rick Valentine as Senior Vice President & Chief Customer Officer. Valentine, a customer experience veteran with over 35 years in technology, will enhance Quantum's support as it shifts towards an as-a-service model for unstructured data management. His experience includes a pivotal role in Silver Peak's customer success, leading to its $925 million acquisition by Hewlett Packard Enterprise in 2020. This move aligns with Quantum's goal to improve customer experiences amidst its transition to software-defined architectures.

Positive

• Appointment of Rick Valentine, a seasoned expert in customer experience.
• Valentine's track record includes successful customer transformations leading to significant business acquisitions.

Negative

• Concerns regarding the integration of new leadership and their strategies.
• Potential challenges related to Quantum's transition to a subscription and as-a-service model.

SAN JOSE, Calif., Jan. 4, 2021 /PRNewswire/ -- Quantum Corp. (NASDAQ: QMCO) today announced that Rick Valentine has joined the company's Executive Leadership Team as Senior Vice President & Chief Customer Officer. The customer experience veteran will focus on ensuring that Quantum's services and support organization continues to deliver an outstanding customer experience as the company transforms into a leading as-a-service provider for unstructured data management, analytics and storage.

"Quantum has a 40-year legacy of delivering an unrivaled customer experience, demonstrated by our industry-leading net promoter scores," said Jamie Lerner, President and CEO at Quantum. "As we advance on our goal to be a leader in video and unstructured data solutions, Rick's deep expertise in SaaS transformation and customer experience will ensure that the Quantum customer experience remains second to none."

Valentine brings more than 35 years of experience in advocating for customers and transforming teams to deliver great customer outcomes at global technology companies. Prior to Quantum, he served as Chief Customer Officer for Silver Peak Systems, a global leader in SD-WAN technology, where his work in improving the overall customer experience was instrumental in Hewlett Packard Enterprise's $925 million acquisition of Silver Peak in 2020. 

Valentine was also Chief Customer Officer at Symantec Inc./Veritas Software, leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and more than 15 languages, including a team of 1,800 worldwide associates. He has also held various executive roles including General Manager of Employee Management Solutions at Intuit, and Vice President and General Manager of Employer Solutions at Sage Software.

"As Quantum transitions to software-defined architectures, and a subscription and as-a-service business, my priority will be building a services organization that can support the customer experience in this new model," said Valentine.

Valentine joins a newly expanded Executive Leadership Team at Quantum following the recent appointments of former NetApp CTO, Brian Pawlowski, as Chief Development Officer, and former Square Box Systems CEO, Dave Clack, as General Manager of Quantum's new Cloud Software & Analytics business unit. 

About Quantum
Quantum technology and services help customers capture, create and share digital content – and preserve and protect it for decades.  With solutions built for every stage of the data lifecycle, Quantum's platforms provide the fastest performance for high-resolution video, images, and industrial IoT.  That's why the world's leading entertainment companies, sports franchises, researchers, government agencies, enterprises, and cloud providers are making the world happier, safer, and smarter on Quantum.  Quantum is listed on Nasdaq (QMCO) and was added to the Russell 2000® Index in 2020. For more information visit www.quantum.com/

Quantum and the Quantum logo are registered trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks are the property of their respective owners.

Forward-Looking Statements
This press release contains "forward-looking" statements. Quantum advises caution in reliance on forward-looking statements. If the risks or uncertainties ever materialize or the assumptions prove incorrect, the results of Quantum Corporation and its consolidated subsidiaries ("Quantum") may differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements about the addition of Mr. Valentine to accelerate Quantum's software defined infrastructure and international growth. Risks, uncertainties and assumptions include the risks related to the successful integration of the new leaders and their respective strategies, the impact of Covid-19 on these initiatives and our business and other risks that are described in the "Risk Factors" in Quantum's filings with the Securities and Exchange Commission, including its Form 10-K filed with the Securities and Exchange Committee on June 24, 2020. Quantum expressly disclaims any obligation to update or alter its forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law.

Public Relations Contact:

Kerry Quintiliani
Red Lorry Yellow Lorry
quantum@rlyl.com
t +1 310 773 3763

 

View original content to download multimedia:http://www.prnewswire.com/news-releases/quantum-hires-rick-valentine-as-senior-vice-president--chief-customer-officer-as-it-transitions-to-as-a-service-model-301200041.html

SOURCE Quantum Corp.

FAQ

Who is Rick Valentine and what is his role at Quantum Corp?

Rick Valentine has been appointed as Senior Vice President & Chief Customer Officer at Quantum Corp, focusing on enhancing customer experience during the company's transition to an as-a-service model.

What experience does Rick Valentine bring to his new role at Quantum?

Rick Valentine has over 35 years of experience in customer experience management, previously serving as Chief Customer Officer at Silver Peak Systems and Symantec.

Why is Quantum Corp transitioning to an as-a-service model?

Quantum Corp is transitioning to an as-a-service model to improve customer experience and align with modern data management practices.

What impact might Rick Valentine's appointment have on Quantum's business?

Valentine's expertise is expected to strengthen Quantum's customer support and service offerings, potentially enhancing customer satisfaction and retention.