IBD Launches New Series of Reports: The Best in Fintech
Apple Pay named Best Digital Wallet in debut list
“We believe the time is right for an objective, detailed comparison of what fintech companies offer consumers, given the growth in mobile apps and other Internet-delivered financial services,” said IBD Managing Editor
Like other IBD lists and reports, including Best Online Brokers and Most Trusted Financial Companies, the Best in Fintech “winners” are determined by customers’ ratings of the fintech services they actually use, rather than by subjective judgments of editors or others. For the Best Digital Wallets list, IBD worked with polling partner TechnoMetrica to survey more than 6,000 people nationwide. The survey, conducted in late December, asked digital wallet users to evaluate numerous fintech companies on five categories of performance.
Categories were determined by preliminary research in which consumers named the attributes they valued in fintech services that they used. They were ease of use, customer service, fair prices/fees, security/privacy and transaction speed. Consumers rated all the digital wallets that they used over the prior year, and the payment services were ranked according to a proprietary Customer Experience Index.
Each of the top five companies in this fintech segment received overall scores of at least 71.1 out of a possible 100. They also were markedly ahead of the rest of the pack in terms of overall customer satisfaction scores. The No. 6 finisher's overall score was 65.9, more than five points behind fifth place.
2022 Best Digital Wallets -- Overall and By Category
Best Digital Wallets Overall:
- Apple Pay
- Zelle
- Amazon Pay
-
PayPal -
Google Pay
Ease of Use:
- Apple Pay
-
PayPal - Zelle
- Cash App
- Amazon Pay
Customer Service:
- Apple Pay
- Amazon Pay
-
PayPal - Zelle
- Shopify
Fair Prices/Fees:
- Zelle
- Apple Pay
- Amazon Pay
-
Google Pay - Venmo
Security/Privacy:
- Apple Pay
- Zelle
- Amazon Pay
-
PayPal - Affirm
Transaction Speed:
- Apple Pay
- Zelle
-
PayPal -
Google Pay - Cash App
To learn more about the Best Digital Wallets, please visit Investors.com/DigitalWallets.
The 2022 Best in Fintech logo and accolade are available for licensing through IBD's partner,
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Source: Investor’s