Pega Accelerates Resolution of Payment Exceptions and Investigations with New Edition of Pega Smart Investigate
Pegasystems (NASDAQ: PEGA) has announced a new edition of Pega Smart Investigate, featuring enhanced automation and generative AI capabilities to help banks process payment exceptions more efficiently. The Enterprise Edition includes expanded automation capabilities, improved workflows, and advanced AI agents to accelerate payment resolution processes.
Key innovations include end-to-end process automation, intelligent workflow design with Pega GenAI Blueprint, and integration with Pega Customer Service. The solution supports the latest ISO 20022 standards while maintaining compatibility with existing payment formats, helping banks meet the G20's goal of processing cross-border payments within an hour by 2027.
The platform is currently used by 90% of the world's largest cross-border payment processors and features a modernized user interface, modular investigation workflows, and AI-generated case summaries.
Pegasystems (NASDAQ: PEGA) ha annunciato una nuova edizione di Pega Smart Investigate, che presenta capacità di automazione avanzate e intelligenza artificiale generativa per aiutare le banche a gestire le eccezioni nei pagamenti in modo più efficiente. L'edizione Enterprise include funzionalità di automazione ampliate, flussi di lavoro migliorati e agenti AI avanzati per accelerare i processi di risoluzione dei pagamenti.
Tra le innovazioni chiave ci sono l'automazione dei processi end-to-end, la progettazione intelligente dei flussi di lavoro con Pega GenAI Blueprint e l'integrazione con Pega Customer Service. La soluzione supporta gli ultimi standard ISO 20022 mantenendo la compatibilità con i formati di pagamento esistenti, aiutando le banche a raggiungere l'obiettivo del G20 di elaborare pagamenti transfrontalieri entro un'ora entro il 2027.
La piattaforma è attualmente utilizzata dal 90% dei più grandi processori di pagamento transfrontalieri al mondo e presenta un'interfaccia utente modernizzata, flussi di lavoro modulari per le indagini e riassunti di casi generati dall'AI.
Pegasystems (NASDAQ: PEGA) ha anunciado una nueva edición de Pega Smart Investigate, que cuenta con capacidades de automatización mejoradas y inteligencia artificial generativa para ayudar a los bancos a procesar excepciones de pagos de manera más eficiente. La Edición Enterprise incluye capacidades de automatización ampliadas, flujos de trabajo mejorados y agentes de IA avanzados para acelerar los procesos de resolución de pagos.
Las innovaciones clave incluyen la automatización de procesos de extremo a extremo, diseño de flujo de trabajo inteligente con Pega GenAI Blueprint e integración con Pega Customer Service. La solución es compatible con los últimos estándares ISO 20022, manteniendo la compatibilidad con los formatos de pago existentes, ayudando a los bancos a alcanzar el objetivo del G20 de procesar pagos transfronterizos en menos de una hora para 2027.
La plataforma es utilizada actualmente por el 90% de los mayores procesadores de pagos transfronterizos del mundo y cuenta con una interfaz de usuario modernizada, flujos de trabajo modulares de investigación y resúmenes de casos generados por IA.
피가시스템즈 (NASDAQ: PEGA)는 은행들이 결제 예외를 더 효율적으로 처리할 수 있도록 돕기 위해 새로운 Pega Smart Investigate 버전을 발표했습니다. 엔터프라이즈 에디션에는 확장된 자동화 기능, 개선된 워크플로우 및 결제 해결 프로세스를 가속화하기 위한 고급 AI 에이전트가 포함되어 있습니다.
주요 혁신 사항으로는 엔드 투 엔드 프로세스 자동화, Pega GenAI Blueprint를 통한 지능형 워크플로우 설계, 그리고 Pega Customer Service와의 통합이 있습니다. 이 솔루션은 최신 ISO 20022 표준을 지원하면서 기존 결제 형식과의 호환성도 유지하여, 은행들이 2027년까지 한 시간 내에 국경을 넘는 결제를 처리하는 G20의 목표를 달성하도록 돕습니다.
이 플랫폼은 현재 세계 최대의 국경 간 결제 처리업체의 90%가 사용하고 있으며 현대화된 사용자 인터페이스, 모듈 방식의 조사 워크플로우 및 AI가 생성한 사례 요약 기능을 제공합니다.
Pegasystems (NASDAQ: PEGA) a annoncé une nouvelle édition de Pega Smart Investigate, qui présente des capacités d'automatisation améliorées et des fonctionnalités d'intelligence artificielle générative pour aider les banques à traiter les exceptions de paiement de manière plus efficace. L'édition Enterprise comprend des fonctionnalités d'automatisation étendues, des flux de travail améliorés et des agents d'IA avancés pour accélérer les processus de résolution des paiements.
Les innovations clés incluent l'automatisation des processus de bout en bout, la conception intelligente des flux de travail avec Pega GenAI Blueprint et l'intégration avec Pega Customer Service. La solution prend en charge les dernières normes ISO 20022 tout en maintenant la compatibilité avec les formats de paiement existants, aidant ainsi les banques à atteindre l'objectif du G20 de traiter les paiements transfrontaliers dans l'heure d'ici 2027.
La plateforme est actuellement utilisée par 90 % des plus grands processeurs de paiement transfrontaliers au monde et présente une interface utilisateur modernisée, des flux de travail d'enquête modulaires et des résumés de cas générés par l'IA.
Pegasystems (NASDAQ: PEGA) hat eine neue Ausgabe von Pega Smart Investigate angekündigt, die verbesserte Automatisierungs- und generative KI-Funktionen bietet, um Banken dabei zu helfen, Zahlungsabweichungen effizienter zu bearbeiten. Die Enterprise Edition umfasst erweiterte Automatisierungsfunktionen, verbesserte Arbeitsabläufe und fortschrittliche KI-Agenten, um die Zahlungsabwicklungsprozesse zu beschleunigen.
Wichtige Innovationen umfassen die End-to-End-Prozessautomatisierung, intelligentes Workflow-Design mit Pega GenAI Blueprint und Integration mit Pega Customer Service. Die Lösung unterstützt die neuesten ISO 20022-Standards und bleibt dabei mit bestehenden Zahlungsformaten kompatibel, um den Banken zu helfen, das Ziel der G20 zu erreichen, grenzüberschreitende Zahlungen bis 2027 innerhalb einer Stunde zu bearbeiten.
Die Plattform wird derzeit von 90 % der weltweit größten grenzüberschreitenden Zahlungsabwickler genutzt und bietet eine modernisierte Benutzeroberfläche, modulare Untersuchungs-Workflows und von der KI generierte Fallzusammenfassungen.
- Platform is used by 90% of world's largest cross-border payment processors
- Enhanced automation capabilities could reduce operational costs
- Full support for ISO 20022 standards while maintaining compatibility with existing formats
- None.
Insights
Expanded AI-powered automation helps banks resolve payment exceptions faster while reducing operational costs
This screenshot of Pega Smart Investigate Enterprise Edition shows how bank employees can leverage Pega GenAI Coach to receive guidance on how to accelerate payment exceptions and investigations. (Graphic: Business Wire)
Banks around the world are racing to meet the goal set by the G20 to process cross-border payments in under an hour by 2027. But with the increasing volume of global sanctions and ever-changing payment standards, many banks struggle due to outdated systems, manual and siloed processes, and already strained resources. Banks need ways to automate more of these costly payment exceptions and investigations to meet the increasing expectations from clients.
With an updated modular architecture, Pega Smart Investigate Enterprise Edition adds extensive automation capabilities through the entire payment investigation lifecycle. This significantly reduces manual work and brings complex cases to resolution much faster. As the leading ISO 20022 compliant solution with MT and ISO interoperability, Pega Smart Investigate Enterprise Edition builds on its decades of market leadership to quickly orchestrate and automate exceptions for even the most complex cross-border payment scenarios.
Available today, Pega Smart Investigate Enterprise Edition includes several key new innovations such as:
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Expanded automation and improved workflows
- Advanced end-to-end process automation enables straight-through processing, including automatic generation of new cases and retrieval of existing payments data, which helps speed resolutions, improve client satisfaction, and reduce total costs.
- Intelligent workflow design with Pega GenAI Blueprint™ enables banks to quickly create new resolution processes or handle new payment and message types. New workflows can be generated by simply describing the desired process using natural language and leverages Pega’s decades of best practices.
- Frictionless access to client-facing channels, now integrated with market-leading Pega Customer Service™, provides automated email handling and front office integrations.
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Advanced AI agents for guidance and summaries
- Ongoing process optimization and guidance with Pega GenAI Coach™ provides real-time advice to employees throughout the process lifecycle.
- Instant access to documentation and best practices with Pega Knowledge Buddy™ uses gen AI to find information for employees fast.
- Automatic AI-generated case summaries provides quick insights and overviews to any case.
- Instant summaries of complex and technical Swift messages into layman’s language provides better clarity and ease comprehension for operations staff, customer service, and relationship managers while providing greater transparency across the organization and to clients.
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Improved architecture and UI
- Modular investigation workflows allows for greater flexibility and efficiency of complex processes across multiple jurisdictions while making the solution easier for IT to configure, extend, and maintain.
- Continued close partnership with Swift provides out-of-the-box support for the latest Swift messaging standards, including formats such as ISO, FIN/MT, swift gpi, and CBPR+.
- A more responsive user interface provides a more modern look and feel.
Pega Smart Investigate Enterprise Edition builds on Pega's 40-year leadership in cross-border payments exceptions management. Used by
EvonSys, a valued Pega partner with deep expertise in commercial payments, played a pivotal role in shaping this solution by contributing their industry knowledge and implementation experience.
Pega Smart Investigate Enterprise Edition is available today. Some AI features may require additional licenses. For more information, visit here.
Quotes & Commentary:
"This new version of Pega Smart Investigate represents a significant leap forward in payment exception handling," said Ryan White, director, product management, Pega. "By combining advanced automation with generative AI capabilities, we're helping banks transform what has traditionally been a complex, manual process into a streamlined, intelligent workflow that can dramatically reduce resolution times and improve the client experience."
“Our technology partners’ efforts in piloting and implementing new ISO 20022 standards for cross-border payment investigations, alongside integration with Swift’s new Case Management solution, represent meaningful progress in reshaping the exceptions and investigations (E&I) landscape,” said Shirish Wadivkar, head of transaction management, Swift. “Pega’s involvement in this year’s pilot and broader customer adoption reflects a strong commitment to enhancing efficiency and driving innovation in cross-border payments.”
“As leaders in commercial payments transformation, we were thrilled to collaborate on delivering this next-generation payment investigations solution,” said Andy Elliott, vice president, product strategy, EvonSys. ”This innovative approach, powered by Pega's advanced automation and AI, will redefine how banks tackle payment investigations, driving operational efficiency and delivering exceptional value to the market.”
Supporting Resources:
- More information: Pega Smart Investigate background
- Data Sheet: Pega Smart Investigate
About Pegasystems
Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s client demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com
All trademarks are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241211951272/en/
Press:
Sean Audet
Pegasystems
sean.audet@pega.com
Source: Pegasystems Inc.
FAQ
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