PSE&G to Reimburse Customers for Food and Medicines Spoiled During Tropical Storm Isaias

Rhea-AI Summary

PSE&G announced an expansion of its claims policy due to the COVID-19 pandemic, allowing customers affected by Tropical Storm Isaias to receive compensation for spoiled food and medication. The storm caused power outages for over 575,000 customers in New Jersey. Residential customers can claim up to $250 for food spoilage, while commercial customers can claim up to $5,000. Additionally, reimbursement for spoiled medications can reach $300. Claims must be submitted by September 16, 2020, and processing could take up to 60 business days.

Positive

• Expansion of claims policy aiding customers affected by Tropical Storm Isaias.
• Reimbursement of up to $250 for residential customers and $5,000 for commercial customers for food spoilage.
• Compensation for spoiled medications up to $300 enhancing customer support.

Negative

• Power outages affected over 575,000 customers, indicating potential infrastructure issues.
• Limited time frame for submitting claims may pressure customers.

NEWARK, N.J., Aug. 17, 2020 /PRNewswire/ -- PSE&G is expanding its claims policy due to the COVID-19 pandemic so that customers whose electrical service was interrupted by Tropical Storm Isaias for at least 72 hours can be reimbursed for spoiled food and medication. The tropical storm knocked out power for more than 575,000 customers in New Jersey, making it the fifth-most destructive storm in our company's 100-plus year history.

"We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers," PSE&G President Dave Daly said. "Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden on the customers most impacted by Tropical Storm Isaias."

PSE&G will reimburse residential customers up to $250 and commercial customers up to $5,000 for food spoilage if their service was interrupted for 72 hours or longer between Aug. 4 and 12, 2020 because of Tropical Storm Isaias. 

For residential customers, food spoilage claims of $150 or less must include an itemized list. Food spoilage claims over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).

Separately, customers will be reimbursed for losses, up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).

Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proof of loss (invoices, inventory lists, bank statements).

Customers can apply for reimbursement at pseg.com/claims. Reimbursement claims cannot be processed over the phone. 

Customers will have until Sept. 16, 2020, to file claims. Reimbursement is expected to take up to 60 business days from when a proper claim form is completed and submitted to PSE&G.

PSE&G
Public Service Electric & Gas Co. (PSE&G) is New Jersey's oldest and largest gas and electric delivery public utility, serving three-quarters of the state's population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region. In 2020, PSE&G was named the most trusted combined gas & electric utility in the East Region, by the Cogent Syndicated Brand Trust Index. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 12 consecutive years (www.pseg.com).

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Contact:	Media Relations
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SOURCE PSE&G

FAQ

What is PSEG's reimbursement policy after Tropical Storm Isaias?

PSEG will reimburse residential customers up to $250 and commercial customers up to $5,000 for food spoilage caused by service interruptions of 72 hours or longer.

What compensation can customers receive for spoiled medications due to power outages?

Customers can receive up to $300 for prescription medications that spoiled due to lack of refrigeration.

When is the deadline for filing claims with PSEG?

Customers must submit claims by September 16, 2020.

How long will it take to process reimbursement claims from PSEG?

Reimbursement claims may take up to 60 business days from the submission date.

How many customers lost power during Tropical Storm Isaias?

Over 575,000 customers in New Jersey experienced power outages due to the storm.