For Consumer Protection Week, PSEG Long Island Reminds Customers to Be Alert for Scams
PSEG Long Island is raising awareness about utility scams during National Consumer Protection Week (March 2-8). The company warns customers about fraudulent calls threatening immediate power shutoffs and demanding instant payment. Lou DeBrino, VP of Customer Operations, emphasizes verifying any suspicious contacts through the official customer service number.
Key scam tactics include phone spoofing, demands for specific payment methods like Bitcoin or prepaid cards, fake websites mimicking psegliny.com, and in-person imposters. PSEG Long Island confirms it doesn't accept external web-based payments outside their official channels, and legitimate representatives always verify account details with the Customer of Record.
The company, a member of Utilities United Against Scams, has helped disable over 14,830 fraudulent toll-free numbers targeting utility customers.
PSEG Long Island sta sensibilizzando l'opinione pubblica sui raggiri nel settore delle utenze durante la Settimana Nazionale della Protezione dei Consumatori (dal 2 all'8 marzo). L'azienda avverte i clienti riguardo a chiamate fraudolente che minacciano interruzioni immediate della fornitura di energia e richiedono pagamenti istantanei. Lou DeBrino, VP delle Operazioni Clienti, sottolinea l'importanza di verificare qualsiasi contatto sospetto attraverso il numero ufficiale del servizio clienti.
Le principali tattiche di truffa includono il spoofing telefonico, richieste di metodi di pagamento specifici come Bitcoin o carte prepagate, siti web falsi che imitano psegliny.com e impostori di persona. PSEG Long Island conferma di non accettare pagamenti web esterni al di fuori dei loro canali ufficiali, e i rappresentanti legittimi verificano sempre i dettagli dell'account con il Cliente Registrato.
L'azienda, membro di Utilities United Against Scams, ha aiutato a disabilitare oltre 14.830 numeri verdi fraudolenti che prendono di mira i clienti delle utenze.
PSEG Long Island está creando conciencia sobre las estafas de servicios públicos durante la Semana Nacional de Protección al Consumidor (del 2 al 8 de marzo). La empresa advierte a los clientes sobre llamadas fraudulentas que amenazan con cortes inmediatos de energía y exigen pagos instantáneos. Lou DeBrino, VP de Operaciones para Clientes, enfatiza la importancia de verificar cualquier contacto sospechoso a través del número oficial de servicio al cliente.
Las tácticas clave de estafa incluyen el spoofing telefónico, demandas de métodos de pago específicos como Bitcoin o tarjetas prepagadas, sitios web falsos que imitan psegliny.com y impostores en persona. PSEG Long Island confirma que no acepta pagos en línea externos fuera de sus canales oficiales, y los representantes legítimos siempre verifican los detalles de la cuenta con el Cliente Registrado.
La empresa, miembro de Utilities United Against Scams, ha ayudado a desactivar más de 14,830 números de teléfono gratuitos fraudulentos que apuntan a los clientes de servicios públicos.
PSEG 롱아일랜드는 소비자 보호 주간(3월 2일부터 8일까지) 동안 유틸리티 사기에 대한 인식을 높이고 있습니다. 회사는 즉각적인 전력 차단을 위협하고 즉시 지불을 요구하는 사기성 전화를 고객에게 경고합니다. 루 드브리노 고객 운영 부사장은 의심스러운 연락처를 공식 고객 서비스 번호를 통해 확인하는 것이 중요하다고 강조합니다.
주요 사기 수법에는 전화 스푸핑, 비트코인 또는 선불 카드와 같은 특정 결제 방법 요구, psegliny.com을 모방한 가짜 웹사이트 및 직접적인 사기꾼이 포함됩니다. PSEG 롱아일랜드는 공식 채널 외부에서 웹 기반 결제를 수락하지 않으며, 합법적인 대표자는 항상 기록된 고객의 계좌 세부 정보를 확인합니다.
이 회사는 Utilities United Against Scams의 일원으로, 유틸리티 고객을 겨냥한 14,830개 이상의 사기성 무료 전화번호를 비활성화하는 데 도움을 주었습니다.
PSEG Long Island sensibilise le public sur les arnaques aux services publics pendant la Semaine Nationale de Protection des Consommateurs (du 2 au 8 mars). L'entreprise avertit les clients des appels frauduleux menaçant des coupures immédiates d'électricité et exigeant un paiement instantané. Lou DeBrino, VP des Opérations Client, souligne l'importance de vérifier tout contact suspect via le numéro officiel du service client.
Les principales tactiques d'escroquerie incluent le spoofing téléphonique, les demandes de méthodes de paiement spécifiques comme le Bitcoin ou les cartes prépayées, les faux sites web imitant psegliny.com et les imposteurs en personne. PSEG Long Island confirme qu'elle n'accepte pas de paiements en ligne externes en dehors de ses canaux officiels, et les représentants légitimes vérifient toujours les détails du compte avec le Client Enregistré.
L'entreprise, membre de Utilities United Against Scams, a aidé à désactiver plus de 14 830 numéros verts frauduleux ciblant les clients des services publics.
PSEG Long Island sensibilisiert während der Nationalen Verbraucherschutzwoche (2. bis 8. März) über Betrügereien im Versorgungsbereich. Das Unternehmen warnt die Kunden vor betrügerischen Anrufen, die mit sofortigen Stromabschaltungen drohen und sofortige Zahlungen verlangen. Lou DeBrino, VP für Kundenoperationen, betont die Wichtigkeit, verdächtige Kontakte über die offizielle Kundenservicenummer zu überprüfen.
Wichtige Betrugstaktiken umfassen Telefon-Spoofing, Forderungen nach spezifischen Zahlungsmethoden wie Bitcoin oder Prepaid-Karten, gefälschte Websites, die psegliny.com nachahmen, und persönliche Betrüger. PSEG Long Island bestätigt, dass es keine externen web-basierten Zahlungen außerhalb ihrer offiziellen Kanäle akzeptiert, und legitime Vertreter überprüfen immer die Kontodaten des registrierten Kunden.
Das Unternehmen, Mitglied von Utilities United Against Scams, hat geholfen, über 14.830 betrügerische gebührenfreie Nummern, die sich gegen Versorgungsunternehmen richten, zu deaktivieren.
- Member of Utilities United Against Scams, helping disable over 14,830 fraudulent toll-free numbers
- None.
If someone calls and threatens to immediately shut off the power, it's likely fraudulent
"Consumer Protection Week is a time for helping people understand how to defend themselves from frauds and scams. PSEG Long Island wants customers to remember one simple thing: If someone threatens to immediately shut off your power, call the number that's printed on your bill to verify before giving them your money," said Lou DeBrino, PSEG Long Island's vice president of Customer Operations. "It may be an advanced digital scam, an in-person scammer or a telephone call, but nearly all scammers try to blindside their victims with an urgent problem in the hopes that they panic and miss all the clues that they're not who they appear to be. If you are unexpectedly contacted by someone claiming to be from PSEG Long Island and threatening to immediately shut off your power without payment, take a step back. Contact PSEG Long Island independently and verify before acting."
Many of these scammers are demanding immediate payment via web-based electronic payment services. PSEG Long Island does not accept external, web-based electronic payment services (outside of payments through PSEG Long Island's My Account, mobile app and text) as a method of payment.
What customers should know about payment scams
- Scammers impersonating PSEG Long Island most frequently threaten to shut off power immediately unless payment is made.
- Many scammers use phone "spoofing" technology to make their number display on your phone as "PSEG Long Island."
- PSEG Long Island will never request that customers use one specific method of payment.
- Scammers typically want their victims to transfer money via a web-based electronic payment service, a prepaid debit card, or even Bitcoin, sometimes asking people to buy a prepaid card at the nearest convenience store and then to read them the PIN over the phone.
- PSEG Long Island does not accept web-based electronic payment services, prepaid debit cards or Bitcoin as payment.
- Sometimes phone scammers will demand a deposit for a priority meter installation. PSEG Long Island does not require a deposit for meter installations.
- If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — they should call the company directly at 1-800-490-0025.
In-person visits
Occasionally, scammers may go door to door impersonating PSEG Long Island employees, flashing a fake ID and/or claiming to be a utility collection representative. The impostors may wear "uniforms" or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts. Again, if customers have any doubts, they should not let the person in, and should call 1-800-490-0025 to verify.
PSEG Long Island employees must carry a company ID and present it when requested. If customers have doubts, do not let the person into the house and call 1-800-490-0025 to have a customer service representative verify that an employee has been dispatched to the location. An actual PSEG Long Island employee will respect the customer's decision and remain outside. If the person escalates their efforts to enter the home, customers should consider calling 911.
Fake websites
Some scammers purchase web domains that closely resemble the actual URL of a utility and create a fraudulent replica of the legitimate website. Their plan is to dupe users who click on these fake sites via search results, or type in an inaccurate web address. Once on the spoofed site, a visitor is presented a number of bill payment options, all pointing back to an outside bill pay site.
PSEG Long Island always uses the ".com" domain. Its real website can be found at psegliny.com.
How actual PSEG Long Island reps handle phone calls
Customers should also know what PSEG Long Island will and won't discuss over the phone. A genuine PSEG Long Island representative will ask to speak to the Customer of Record. If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSEG Long Island representative.
If the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-490-0025.
PSEG Long Island is a member of Utilities United Against Scams, which continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,830 toll-free numbers used by scammers against utility customers out of operation.
For more information on various payment scams reported in the PSEG Long Island service area and around the country, visit psegliny.com/myaccount/customersupport/scamsandfraud.
PSEG Long Island
PSEG Long Island operates the Long Island Power Authority's transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.
Visit PSEG Long Island at:
psegliny.com
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Contact: Media Relations Pager
516.229.7248
mediarelationsLI@pseg.com
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SOURCE PSEG Long Island
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