PG&E Encouraging Eligible Customers to Sign Up for Monthly Energy Discount Program

Rhea-AI Summary

Pacific Gas and Electric Company (NYSE:PCG) announces that over 134,000 eligible customers can enroll in its Family Electric Rate Assistance (FERA) Program, which offers an 18% discount on monthly electric bills for qualifying households. Currently, less than 25% of eligible households in Northern and Central California are enrolled. With 174,219 households eligible and only 39,907 currently participating, PG&E aims to reach more customers to maximize savings. The program is funded through a rate surcharge paid by all utility customers and is designed to help income-qualified households.

Positive

• Opportunity for thousands of eligible customers to save 18% on electric bills through the FERA Program.
• Increased outreach could lead to higher enrollment and customer satisfaction.

Negative

• Less than 25% of eligible households currently enrolled in the program indicates poor uptake.
• Significant number of eligible customers missing out on financial savings.

More Than 134,000 Eligible Customers Can Enroll in Bill Discount Program Today

OAKLAND, Calif.--(BUSINESS WIRE)-- Thousands of income-eligible customers could save 18% on their monthly electric bill by enrolling in Pacific Gas and Electric Company’s (PG&E) Family Electric Rate Assistance (FERA) Program.

The FERA program gives discounts on electricity bills to income-qualified households of three or more individuals, but thousands of eligible customers have not yet signed up for the program, and are missing out on significant savings.

PG&E estimates a total of 134,312 households throughout Northern and Central California could save on their monthly bills by enrolling in FERA.

“PG&E continues to partner with agencies in our hometowns to reach eligible customers as the FERA program remains underutilized. We hope the remaining eligible customers will learn more about the program and apply today,” said Aaron August, PG&E Vice President of Business Development & Customer Engagement.

Less than 25% of eligible PG&E households are currently enrolled in the program in Northern and Central California with an estimated 174,219 eligible and only 39,907 enrolled.

Some may overlook FERA thinking it only applies to families, or that income qualifications are the same as a similar monthly energy discount program: California Alternate Rates for Energy Program (CARE). In fact, any income qualified household that does not qualify for CARE may be eligible for FERA as it has higher income guidelines.

Customers who apply for CARE and don’t qualify are automatically evaluated for FERA. Customers cannot be enrolled in both programs. CARE offers a higher monthly discount of 20 percent or more on both gas and electricity.

FERA applications can be found online or visit a local community agency located throughout PG&E’s service area to pick up a paper application. Applying can be easy and only takes about five minutes. Eligible customers begin receiving the FERA program discount in their next billing cycle once their application is approved.

Customers who meet income requirements for FERA and CARE may also qualify for the Energy Savings Assistance Program offering free energy-saving improvements to maximize energy efficiency in the home. With recent changes to the federal income guidelines, even more customers are eligible.

Every year, the California Public Utilities Commission (CPUC) adjusts the maximum qualifying income levels for FERA to reflect changes in the federal poverty guidelines. FERA is funded through a rate surcharge paid for by all utility customers.

For more financial assistance program support visit pge.com/billhelp.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com and pge.com/news.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220602005712/en/

MEDIA RELATIONS:

415-973-5930

Source: Pacific Gas and Electric Company

FAQ

How many eligible customers can enroll in PG&E's FERA program?

More than 134,000 eligible customers can enroll in PG&E's Family Electric Rate Assistance (FERA) program.

What savings can customers expect from the FERA program?

Eligible customers can save 18% on their monthly electric bills by enrolling in the FERA program.

What percentage of eligible households are currently enrolled in FERA?

Currently, less than 25% of eligible households in Northern and Central California are enrolled in the FERA program.

What is PG&E's stock symbol?

PG&E's stock symbol is NYSE:PCG for the parent company and AMEX:PCG.PRA for preferred shares.

How can eligible customers apply for the FERA program?

Customers can apply for the FERA program online or pick up a paper application at local community agencies.