New and Expanded Resources Can Help Customers Prepare for Possible Public Safety Power Shutoffs as Windy Season Approaches

Rhea-AI Summary

Pacific Gas and Electric Company (PG&E) is enhancing customer resources for potential Public Safety Power Shutoffs (PSPS) this autumn due to weather conditions that elevate fire risks. The company reported an 88% reduction in customers affected by PSPS in 2021 compared to 2020. New offerings include a $300 rebate for generators in high fire-threat areas, hotel discounts during outages, and expanded transportation to Community Resource Centers. PG&E aims to improve notification processes for outages, assuring timely communication with customers.

Positive

• 88% reduction in PSPS customer impacts in 2021 versus 2020.
• Expanded Generator and Battery Rebate Program with a $300 rebate.
• New hotel discounts for customers during PSPS outages.
• Improved notification process for outages, including daytime and nighttime alerts.

Negative

• None.

October and November Weather Conditions Could Elevate the Potential for Public Safety Power Shutoffs as a Last Resort to Prevent Wildfires

OAKLAND, Calif.--(BUSINESS WIRE)-- To make sure customers stay safe during planned wildfire safety outages, Pacific Gas and Electric Company (PG&E) offers new and expanded customer resources in case Public Safety Power Shutoffs (PSPS) are needed this autumn. Because high winds may cause trees and debris to contact energized lines and possibly start a wildfire, PG&E may need to turn off power during dry, windy weather.

Each year, PG&E enhances the PSPS program by further refining the ability to identify and mitigate catastrophic wildfire risk. There was an 88% reduction in customers impacted by PSPS in 2021 compared to 2020, and a 43% reduction in the duration of outages during a PSPS in 2021 compared to 2019.

“System improvements and favorable weather meant that PSPS affected fewer customers last year than in 2020 and 2019,” said Mark Quinlan, Vice President of Electric System Operations at PG&E. “PG&E continues to use PSPS as a last resort to prevent catastrophic wildfires. Every day, PG&E is working hard to respond to the state’s changing climate, reduce wildfire risk across every part of the service territory and make the system safer.”

This year, PG&E is providing customers with several tools to help them prepare and stay safe during a planned power outage:

• The Generator and Battery Rebate Program has expanded to provide a $300 rebate to customers located in Tier 2 or 3 High Fire-Threat Districts (HFTD) and/or served by an Enhanced Powerline Safety Settings (EPSS)-protected circuit. If the customer is located outside of an HFTD but is served by an EPSS-capable circuit, they must have experienced two or more recent PSPS to qualify.
• Hotel discounts are now available as a new resource for customers who are experiencing a PSPS. PG&E is teaming up with IHG Hotels & Resorts, Hyatt, Choice, and Wyndham Hotels to offer customers discounted rooms as a safe space during a power outage.
• Transportation to Community Resource Centers (CRCs) has been expanded to provide accessible transportation to and from CRCs to customers in Shasta, El Dorado, Fresno, Marin, Sonoma, Solano, Stanislaus, San Joaquin, Tuolumne, Amador, Calaveras, and San Francisco Counties during a PSPS.
• Customers who depend on power for medical devices or assistive technologies may qualify for the Disability Disaster Access and Resources (DDAR) Program, a collaboration between PG&E and the California Foundation for Independent Living Centers. The program assists those who have medical and independent living needs with:
  • Creating an emergency plan
  • Signing up for the Medical Baseline Program
  • Applying for a portable backup battery
  • Obtaining ADA-accessible car rides and/or hotel stays during a PSPS
  • Receiving food replacement during and after a PSPS

Customer Notifications

PG&E shares information in advance of and during PSPS outages as soon as possible. New this year, notifications will be sent both day and night, depending on when the dry, windy weather occurs and power will be out. PG&E understands this may mean customers are called at night and recognizes the inconvenience this may pose. In previous years, PG&E has not sent notifications between the hours of 9 p.m. and 8 a.m. However, due to requirements from the California Public Utilities Commission (CPUC), the policy has been updated. Although weather conditions can be uncertain, PG&E aims to send notifications via calls, texts and emails two days ahead of a PSPS, one day ahead, just before shutting off power, once power is turned off and daily until power is restored. PG&E will also send notifications if a PSPS outage is no longer expected. Customers can ensure their contact information is current by visiting pge.com/myalerts.

Address Alerts

Customers can receive PSPS notifications for any important address such as their parents’ home, their children’s school or their business via text or phone call in 16 languages. Customers and non-account holders can sign up for Address Alerts at pge.com/addressalerts.

Wildfire Safety Video Hub

To help customers prepare for possible emergencies due to increasing wildfire risk, PG&E is expanding its wildfire safety and preparedness online toolkit. A new online Wildfire Safety Videos hub serves as a one-stop shop with easy-to-navigate videos about customer support and wildfire safety initiatives.

An in-depth look at customer resources before, during and after a PSPS is available at pge.com/pspsresources. Information about how PG&E is working every day to reduce wildfire risk can be found at pge.com/cwsp.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com and pge.com/news.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221006005779/en/

MEDIA RELATIONS:

415-973-5930

Source: Pacific Gas and Electric Company

FAQ

What are the new resources PG&E is offering for PSPS in 2023?

PG&E is introducing a $300 rebate for generators, hotel discounts during outages, and expanded transportation to Community Resource Centers.

How much did PG&E reduce PSPS impacts in 2021?

There was an 88% reduction in customers impacted by PSPS in 2021 compared to 2020.

What is the purpose of the PSPS program by PG&E?

The PSPS program is used as a last resort to prevent catastrophic wildfires by turning off power during high wind and dry conditions.

How will PG&E notify customers about power outages?

PG&E will notify customers via calls, texts, and emails two days ahead of PSPS, again before power shutoff, and daily until power is restored.

What is the Generator and Battery Rebate Program by PG&E?

This program provides a $300 rebate to customers in high fire-threat areas or served by enhanced safety circuits, helping them to invest in backup power solutions.