Ontrak Health and Sentara Health Plans Execute Three-year Contract Extension Following Several Expansions
Ontrak Health (NASDAQ: OTRK) has extended its strategic partnership with Sentara Health Plans through December 2027, following three successful expansions in 2024. The three-year contract extension builds upon their existing seven-year relationship.
The 2024 expansions included: extending WholeHealth+ to a larger Commercial membership, introducing Ontrak's Engage solution to Commercial fully insured and self-funded members, and expanding to Marketplace membership. Additionally, Ontrak will now offer its Quality solution to close HEDIS gaps in care as part of its WholeHealth+ and Engage solutions for enrolled Sentara Health Plans members.
The partnership aims to improve member engagement, care coordination, and overall health outcomes through AI-powered and telehealth-enabled behavioral healthcare services.
Ontrak Health (NASDAQ: OTRK) ha esteso la sua partnership strategica con Sentara Health Plans fino a dicembre 2027, dopo tre espansioni di successo nel 2024. L'estensione del contratto di tre anni si basa sulla loro relazione esistente di sette anni.
Le espansioni del 2024 hanno incluso: l'estensione di WholeHealth+ a un numero maggiore di membri Commerciali, l'introduzione della soluzione Engage di Ontrak per membri Commerciali completamente assicurati e autofinanziati, e l'espansione ai membri del Marketplace. Inoltre, Ontrak offrirà ora la sua soluzione Quality per colmare le lacune nella cura HEDIS come parte delle sue soluzioni WholeHealth+ e Engage per i membri iscritti ai piani sanitari Sentara.
La partnership mira a migliorare l'engagement dei membri, il coordinamento delle cure e i risultati sanitari complessivi attraverso servizi di assistenza comportamentale abilitati da AI e telemedicina.
Ontrak Health (NASDAQ: OTRK) ha ampliado su asociación estratégica con Sentara Health Plans hasta diciembre de 2027, tras tres exitosas expansiones en 2024. La extensión del contrato de tres años se basa en su relación existente de siete años.
Las expansiones de 2024 incluyeron: la extensión de WholeHealth+ a un mayor número de miembros Comerciales, la introducción de la solución Engage de Ontrak para miembros Comerciales completamente asegurados y autofinanciados, y la expansión a la membresía del Marketplace. Además, Ontrak ahora ofrecerá su solución Quality para cerrar las brechas de atención HEDIS como parte de sus soluciones WholeHealth+ y Engage para los miembros inscritos en los planes de salud de Sentara.
La asociación tiene como objetivo mejorar la participación de los miembros, la coordinación de la atención y los resultados de salud en general a través de servicios de atención de salud conductual habilitados por IA y telemedicina.
온트락 헬스 (NASDAQ: OTRK)는 2024년 세 차례의 성공적인 확장을 거쳐 2027년 12월까지 센타라 헬스 플랜과의 전략적 파트너십을 연장했습니다. 3년 계약 연장은 기존의 7년 관계를 바탕으로 하고 있습니다.
2024년의 확장은 다음을 포함합니다: WholeHealth+를 더 많은 상업적 회원에게 확장하고, 온트락의 Engage 솔루션을 상업적으로 완전 보험이 적용된 회원과 자가 자금 조달 회원에게 도입하며, 마켓플레이스 회원으로 확장하는 것입니다. 또한 온트락은 이제 등록된 센타라 헬스 플랜 회원을 위한 WholeHealth+ 및 Engage 솔루션의 일환으로 HEDIS 치료 격차를 해소하기 위한 Quality 솔루션도 제공할 것입니다.
이 파트너십은 AI 기반 및 원격 의료 지원 행동 건강 관리 서비스를 통해 회원 참여, 치료 조정 및 전반적인 건강 결과를 개선하는 것을 목표로 합니다.
Ontrak Health (NASDAQ: OTRK) a prolongé son partenariat stratégique avec Sentara Health Plans jusqu'en décembre 2027, après trois expansions réussies en 2024. La prolongation du contrat de trois ans s'appuie sur leur relation existante de sept ans.
Les expansions de 2024 comprenaient : l'extension de WholeHealth+ à un plus grand nombre de membres commerciaux, l'introduction de la solution Engage d'Ontrak pour les membres commerciaux entièrement assurés et autofinancés, et l'expansion vers les membres du Marketplace. De plus, Ontrak proposera désormais sa solution Quality pour combler les lacunes HEDIS dans les soins, dans le cadre de ses solutions WholeHealth+ et Engage pour les membres inscrits aux plans de santé Sentara.
Le partenariat vise à améliorer l'engagement des membres, la coordination des soins et les résultats de santé globaux grâce à des services de santé comportementale activés par l'IA et la télémédecine.
Ontrak Health (NASDAQ: OTRK) hat seine strategische Partnerschaft mit Sentara Health Plans bis Dezember 2027 verlängert, nachdem es 2024 drei erfolgreiche Erweiterungen gab. Die dreijährige Vertragsverlängerung baut auf ihrer bestehenden siebenjährigen Beziehung auf.
Die Erweiterungen im Jahr 2024 umfassten: die Erweiterung von WholeHealth+ auf eine größere Anzahl von Mitgliedern im gewerblichen Bereich, die Einführung der Engage-Lösung von Ontrak für vollständig versicherte und selbstfinanzierte Mitglieder im gewerblichen Bereich sowie die Erweiterung auf die Mitgliedschaft im Marketplace. Darüber hinaus wird Ontrak nun auch seine Quality-Lösung anbieten, um HEDIS-Lücken in der Versorgung als Teil seiner WholeHealth+ und Engage-Lösungen für registrierte Mitglieder der Sentara Health Plans zu schließen.
Die Partnerschaft zielt darauf ab, die Mitgliederbeteiligung, die Koordination der Versorgung und die allgemeinen Gesundheitsergebnisse durch KI-gestützte und telemedizinisch unterstützte Verhaltensgesundheitsdienste zu verbessern.
- Three-year contract extension secured through December 2027
- Successful expansion to larger commercial membership base in 2024
- Addition of new service offerings (Engage solution and Quality solution)
- Extension of existing long-term partnership (7 years)
- None.
Insights
The three-year contract extension with Sentara Health Plans, following multiple service expansions in 2024, represents a significant strategic victory for Ontrak Health in several key dimensions:
The extension through 2027 provides important revenue visibility and stability in the typically volatile healthcare technology sector. Long-term contracts with established health plans are particularly valuable as they typically generate predictable recurring revenue streams and lower customer acquisition costs. The seven-year partnership history suggests strong client satisfaction and proven ROI delivery.
The sequential expansion pattern throughout 2024 is particularly noteworthy, demonstrating successful land-and-expand execution:
- Expansion of WholeHealth+ to broader Commercial membership
- Introduction of Engage solution to Commercial fully insured and self-funded members
- Extension to Marketplace membership
- Addition of Quality solution for HEDIS gap closure
The integration of HEDIS quality metrics is strategically important as these measures directly impact health plan ratings and reimbursement levels. By helping close HEDIS gaps, Ontrak positions itself as a partner in improving both clinical outcomes and financial performance for Sentara.
The comprehensive expansion across different membership segments (Commercial, fully insured, self-funded, and Marketplace) indicates strong product-market fit and scalability of Ontrak's AI-powered behavioral health platform. This diversification across membership types reduces concentration risk while demonstrating the versatility of their solutions.
The timing of this extension, amidst growing industry focus on mental health and integrated care delivery, positions Ontrak favorably in the expanding behavioral healthcare market. The company's ability to address both physical and behavioral health needs, along with social determinants of health, aligns with the healthcare industry's shift toward whole-person care models.
This extension follows three successful expansions throughout 2024, including the expansion of WholeHealth+ to a larger Commercial membership, introduction of Ontrak's Engage solution to Sentara Health Plans’ Commercial fully insured and self-funded members, as well as the Marketplace membership. These expansions have significantly broadened the reach and support for members, addressing their physical and behavioral health needs, and social determinants of health. With this expansion, Ontrak will now also be offering its Quality solution to close HEDIS gaps in care as part of its WholeHealth+ and Engage solutions to enrolled Sentara Health Plans members.
Mary Lou Osborne, President and Chief Commercial Officer of Ontrak Health, stated, “We have partnered with Sentara Health Plans for 7 years, and are proud to extend this partnership following three successful expansions last year of our services to commercial health plan beneficiaries. This extension reflects our shared commitment to delivering high-impact behavioral health solutions that improve member engagement, care coordination, and overall health outcomes.”
About Ontrak Health
Ontrak Health (Nasdaq: OTRK) is a leading AI and technology-enabled behavioral healthcare company whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder, and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socioeconomic, medical, and health system barriers that exacerbate the severity of their comorbid illnesses. The company's integrated intervention platform uses AI, predictive analytics, and digital interfaces combined with dozens of care coach engagements to deliver improved member health, better healthcare system utilization, and durable outcomes and savings to healthcare payors.
About Sentara Health
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 130 years in pursuit of its mission – "we improve health every day." Sentara is one of the largest health systems in the
About Sentara Health Plans
Sentara Health Plans provides health plan coverage to nearly one million members in
Forward-Looking Statements
This press release contains “forward-looking” statements that are based on the Company’s beliefs and assumptions and on information currently available to the Company on the date of this press release and are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements may include, but are not limited to, the expectations around continued revenues associated with customer contracts and our ability to deliver improved engagement, care coordination and overall health outcomes. These forward-looking statements reflect numerous assumptions and involve a variety of risks and uncertainties, many of which are beyond our control, which may cause actual results to differ materially from stated expectations. These risk factors include, among others, our ability to effectively improve the quality measures and boost performance scores for our customers and the impact of this solution on increasing the number of, and revenue from, our prospective customers. For a further list and description of the risks and uncertainties we face, please refer to our most recent Securities and Exchange Commission filings which are available on its website at http://www.sec.gov. Such forward-looking statements are current only as of the date they are made and based on information available to us on the date hereof, and we assume no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250219871354/en/
Company Contact:
Brandon LaVerne
Chief Executive Officer
blaverne@ontrakhealth.com
Investor Relations:
Ryan Halsted
Gilmartin Group
investors@ontrakhealth.com
Source: Ontrak, Inc.
FAQ
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