OpenText Makes Multi-Cloud Work with Cloud Editions 24.4

Rhea-AI Summary

OpenText has unveiled Cloud Editions (CE) 24.4 at OpenText World 2024, introducing advanced innovations in Business Cloud, AI, and Technology. The release focuses on secure, AI-integrated solutions to enhance data connectivity and streamline workflows in multi-cloud environments. Key features include improved Experience Cloud capabilities, new Core Cloud Network Observability tools, and AI-powered solutions like Content Aviator and DevOps Aviator. The update aims to help organizations manage data across platforms while maintaining compliance and reducing risk. Notable customer success includes Dobeles Dzirnavnieks, which reduced paper consumption by 80% using OpenText solutions.

Positive

• Introduction of new AI-integrated solutions across the product portfolio
• Launch of Core Cloud Network Observability for enhanced cloud performance monitoring
• Implementation of Content Aviator for improved legacy content management
• Development of DevOps Aviator for automated test conversion and workflow optimization
• Customer success case showing 80% reduction in paper consumption

Negative

• None.

Insights

Tech Expert

The CE 24.4 release represents a significant strategic evolution in OpenText's product portfolio, particularly in multi-cloud capabilities and AI integration. The key innovations focus on three critical areas:

• Enhanced cloud data connectivity and security features
• AI-powered knowledge management tools including Content Aviator and Intelligence Aviator
• Improved business intelligence and workflow automation

The platform's expansion into RCS messaging, enhanced fax capabilities and new cloud network observability tools indicates a robust enterprise-focused development strategy. The integration of LLM-based features across the product suite shows OpenText is actively competing in the enterprise AI space, though revenue impact will depend on adoption rates and pricing strategy.

The Dobeles Dzirnavnieks case study, showing an 80% reduction in paper consumption, demonstrates tangible operational benefits that could attract similar enterprise clients. However, the market's response will largely depend on implementation costs and ROI metrics, which aren't disclosed in this release.

Next-generation cloud, security, AI-integrated innovations unveiled at OpenText World 2024

WATERLOO, ON, Nov. 19, 2024 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX) today unveiled Cloud Editions (CE) 24.4 at OpenText World 2024, presenting a suite of transformative advancements in Business Cloud, AI, and Technology to empower the future of AI-driven knowledge work. This release delivers secure, AI-integrated solutions that strengthen data connectivity, streamlines workflows, and enhances human potential—addressing the needs of forward-thinking CIOs and business leaders navigating multi-cloud environments.

As multi-cloud strategies become standard practice, enterprises are now leveraging them to enhance flexibility, reduce vendor lock-in, and improve resilience. Seamless data flow across an organization's cloud ecosystem is essential for data accessibility, informed decision-making, and operational continuity. OpenText Cloud Editions 24.4 provides the ideal foundation, supporting secure and efficient data movement across platforms while maintaining compliance and mitigating risk in complex multi-cloud setups.

"OpenText Cloud Editions 24.4 is purpose-built to empower today's knowledge-driven workforce by blending AI with secure, seamless data connectivity," said Muhi Majzoub, EVP and Chief Product Officer at OpenText. "As AI becomes a key collaborator within organizations, this release gives CIOs and business leaders the capabilities they need to scale operations sustainably, drive competitive advantage, and achieve future-ready outcomes. With integrated AI solutions across our portfolio, we are equipping forward-thinking organizations with the tools to streamline workflows, optimize data use, and unlock new value across their multi-cloud environments."

"As one of leading grain processors in Baltic's and largest pasta producer in Northern Europe, Dobeles Dzirnavnieks was experiencing a period of exciting, rapid growth following multiple acquisitions, expanding both our geographic reach and product portfolio - unlocking valuable opportunities across Europe and beyond," said Juris Mosans, Digitalization leader at Dobeles Dzirnavnieks. "With this growth comes the need to streamline outdated processes, aiming for more standardized and efficient workflows. OpenText, with their expertise in information management, cloud, and AI, was the natural choice. Previously, we relied on labor-intensive, paper-based processes to handle thousands of invoices, supplier, and internal documents. Thanks to OpenText, we now have a centralized, secure platform that allows employees to quickly access the information they need in seconds. We've also reduced our paper consumption by 80%. This partnership marks the beginning of our digital transformation, and OpenText's innovative solutions will be key in further streamlining our operations and driving future growth."

With the completion of its Titanium X roadmap, OpenText is continuing to spearhead the digital transformation journey unlocking new opportunities through its suite of solutions for Business Cloud, Business AI, and Business Technology. This vision advocates the next wave of growth and innovation, as businesses fully embrace the power of AI to reshape the future of work.

The CE 24.4 release introduces significant new offerings, including:

Business Cloud: Knowledge, combined with robust security, becomes a powerful competitive advantage for organizations navigating modern work environments and business ecosystems. OpenText Business Cloud solutions empower everyone—from engineers to IT teams—with integrated, secure technology that drives significant simplification and efficiency.

• OpenText™ Experience Cloud now better empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions. For example:
  • OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications.
  • OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services), including email, WhatsApp, SMS, web, mobile, or print.
  • OpenText™ Customer Data and OpenText™ Core Journey better offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.
• OpenText™ Core Fax and OpenText™ Fax (RightFax) delivered in the private cloud enables organizations to transition from on-premises fax servers to a secure, cloud-based subscription model with no IT disruption. The solution supports the integration with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, making it ideal for industries such as healthcare, financial services, legal, and government, which handle sensitive data frequently.
• OpenText™ Core Cloud Network Observability, a new addition to the OpenText™ ITOM Observability suite of solutions, joins OpenText™ Infrastructure Observability and OpenText™ Core Application Observability to give developers the essential tools for detecting and addressing cloud performance issues whether infra, app, or network. This enhanced observability across infrastructure, networks, and applications optimizes cloud environments, driving business growth.

Business AI: Today, data governance, compliance, and authentication are essential. OpenText Business AI solutions leverage generative AI to help businesses maximize the value of their intellectual property. By enabling AI-driven assistants across large private data sets, the right people have access to the right information seamlessly.

• OpenText™ Content Aviator with OpenText™ Information Archive (OpenText™ InfoArchive) empowers IT data managers to retrieve insights from legacy and archived content through an intelligent, LLM (large language model) chat interface. With natural language queries, users can access, summarize, and reference archived content quickly, boosting productivity while adhering to stringent organizational security protocols to protect sensitive data.
• OpenText™ DevOps Aviator automates the conversion of video recordings into manual tests and defect reproduction sequences, using AI and LLMs, eliminating the need for coding. This innovation allows developers and testers to generate manual tests from hours of video footage in minutes, accelerating project timelines. The AI-assisted chat also enables rapid creation of actionable user stories, using OpenText™ Software Delivery Platform (OpenText™ ValueEdge), streamlining workflows and reducing the risk of errors.
• OpenText™ Intelligence Aviator encourages a data-driven culture by providing enterprise users with LLM-powered capabilities to access, analyze, and visualize business intelligence data through natural language conversations, making decision-making more intuitive and user-friendly.

Business Technology: As workloads increasingly shift to the cloud, connected data is both a prerequisite and an imperative. OpenText Business Technology solutions are designed to deliver enterprise-grade data platforms that can be deployed in any environment—private cloud, public cloud, or through APIs—ensuring flexibility and scalability for our customers.

• OpenText™ Information Intelligence – Thrust API brings together the power of OpenText™ Intelligent Classification and OpenText™ Knowledge Discovery (IDOL) into a single intelligent solution to help independent software vendors better manage, control and prevent the sharing of confidential information inside and outside an organization. A critical asset for industries such as healthcare, government and financial services that must align with strict personal identifiable information rules and compliance regulations.

Availability 
As a part of the quarterly OpenText Cloud Editions releases, customers benefit from new AI capabilities every 90-days. For more information on availability or to join a beta program for future innovations, contact OpenText. 

Additional Resources: 

• Watch the OpenText World 2024 keynote here.
• For further insights into the latest release, please visit our Chief Product Officer's blog post.   
• Learn more about OpenText's AI strategy.   

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com

Connect with us:
OpenText CEO Mark Barrenechea's blog
Twitter | LinkedIn

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.opentext.com). Such social media channels may include the Company's or our CEO's blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.

Copyright © 2024 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents.

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FAQ

What are the main features of OpenText Cloud Editions 24.4?

OpenText Cloud Editions 24.4 includes Business Cloud solutions, AI-integrated tools like Content Aviator and DevOps Aviator, Core Cloud Network Observability, and enhanced Experience Cloud capabilities for improved customer communications and data management.

How does OpenText (OTEX) address multi-cloud challenges in CE 24.4?

OpenText CE 24.4 provides secure data movement across platforms, maintains compliance, and mitigates risk in multi-cloud environments through integrated security features and enhanced data connectivity solutions.

What AI capabilities are included in OpenText (OTEX) Cloud Editions 24.4?

The AI capabilities include Content Aviator for legacy content management, DevOps Aviator for automated test conversion, and Intelligence Aviator for business intelligence data analysis through natural language processing.

What improvements does OpenText (OTEX) CE 24.4 bring to customer communications?

CE 24.4 enhances customer communications through improved migration tools, upgraded job management, support for RCS, and expanded unified customer data management capabilities including real-time preference management.