Oracle Helps Customers Fortify Cloud Success
Oracle announced new customer success services aimed at helping organizations maximize the value of their cloud investments. The new services, Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service, provide comprehensive support across Oracle's entire ecosystem, including infrastructure, database, and applications. These services offer proactive and personalized assistance, health checks, 24x7 monitoring, guided learning, and technical support. Additionally, Oracle Cloud Assistance is embedded in every Oracle Cloud purchase, providing 24x7x365 technical support and access to Oracle's new interactive digital platform, Oracle Cloud Success Navigator, to accelerate implementation and optimize cloud transformation.
Oracle ha annunciato nuovi servizi di successo per i clienti, progettati per aiutare le organizzazioni a massimizzare il valore dei loro investimenti nel cloud. I nuovi servizi, Servizio di Protezione al Successo nel Cloud di Oracle e Servizio di Assicurazione al Successo nel Cloud di Oracle, offrono supporto completo nell'intero ecosistema di Oracle, inclusi infrastruttura, database e applicazioni. Questi servizi offrono assistenza proattiva e personalizzata, controlli di salute, monitoraggio 24 ore su 24, formazione guidata e supporto tecnico. Inoltre, Assistenza al Cloud di Oracle è inclusa in ogni acquisto del Cloud di Oracle, fornendo supporto tecnico 24 ore su 24, 365 giorni all'anno e accesso alla nuova piattaforma digitale interattiva di Oracle, Navigator al Successo nel Cloud di Oracle, per accelerare l'implementazione e ottimizzare la trasformazione nel cloud.
Oracle anunció nuevos servicios de éxito para clientes destinados a ayudar a las organizaciones a maximizar el valor de sus inversiones en la nube. Los nuevos servicios, Servicio de Protección del Éxito en la Nube de Oracle y Servicio de Aseguramiento del Éxito en la Nube de Oracle, ofrecen un soporte integral en todo el ecosistema de Oracle, incluyendo infraestructura, base de datos y aplicaciones. Estos servicios ofrecen asistencia proactiva y personalizada, chequeos de salud, monitoreo 24/7, aprendizaje guiado y soporte técnico. Además, Asistencia en la Nube de Oracle está incluida en cada compra de Oracle Cloud, proporcionando soporte técnico 24/7/365 y acceso a la nueva plataforma digital interactiva de Oracle, Navegador de Éxito en la Nube de Oracle, para acelerar la implementación y optimizar la transformación en la nube.
오라클은 조직이 클라우드 투자 가치를 극대화할 수 있도록 돕기 위해 새로운 고객 성공 서비스를 발표했습니다. 새로운 서비스인 오라클 클라우드 성공 보호 서비스 및 오라클 클라우드 성공 보장 서비스는 인프라, 데이터베이스 및 애플리케이션을 포함하여 오라클의 전체 생태계에 걸친 포괄적인 지원을 제공합니다. 이 서비스는 사전 대응 및 개인화된 지원, 건강 검진, 24시간 모니터링, 안내 학습 및 기술 지원을 제공합니다. 또한, 오라클 클라우드 지원는 모든 오라클 클라우드 구매에 포함되어 24시간 365일 기술 지원과 오라클의 새로운 인터랙티브 디지털 플랫폼 오라클 클라우드 성공 내비게이터에 대한 접근을 제공하여 구현을 가속화하고 클라우드 변환을 최적화합니다.
Oracle a annoncé de nouveaux services de réussite client visant à aider les organisations à maximiser la valeur de leurs investissements dans le cloud. Les nouveaux services, Service de Protection du Succès Cloud d'Oracle et Service d'Assurance du Succès Cloud d'Oracle, offrent un support complet dans tout l'écosystème d'Oracle, y compris l'infrastructure, les bases de données et les applications. Ces services offrent une assistance proactive et personnalisée, des contrôles de santé, une surveillance 24/7, un apprentissage guidé et un support technique. De plus, Assistance Cloud d'Oracle est intégrée dans chaque achat d'Oracle Cloud, fournissant une assistance technique 24/7/365 et un accès à la nouvelle plateforme numérique interactive d'Oracle, Navigator de Succès Cloud d'Oracle, pour accélérer la mise en œuvre et optimiser la transformation cloud.
Oracle hat neue Kundenservicedienste angekündigt, die darauf abzielen, Organisationen dabei zu helfen, den Wert ihrer Cloud-Investitionen zu maximieren. Die neuen Dienste, Oracle Cloud Success Protection Service und Oracle Cloud Success Assurance Service, bieten umfassende Unterstützung für das gesamte Ökosystem von Oracle, einschließlich Infrastruktur, Datenbank und Anwendungen. Diese Dienste bieten proaktive und individuelle Unterstützung, Gesundheitsprüfungen, 24/7-Überwachung, geführtes Lernen und technische Unterstützung. Darüber hinaus ist Oracle Cloud Assistance in jedem Einkauf von Oracle Cloud integriert und bietet 24/7/365 technischen Support sowie Zugang zur neuen interaktiven digitalen Plattform von Oracle, Oracle Cloud Success Navigator, um die Implementierung zu beschleunigen und die Cloud-Transformation zu optimieren.
- Introduction of Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service offer comprehensive support.
- 24x7x365 technical support with Oracle Cloud Assistance embedded in all purchases.
- New services are directly available in the Oracle Cloud Console and included in the OCI Cost Calculator.
- None.
Insights
Oracle's new customer success services represent a strategic move to enhance its competitive position in the cloud market. By offering comprehensive support across its ecosystem, Oracle aims to increase customer retention and potentially upsell additional services. The
However, the true impact will depend on the pricing structure and how effectively Oracle can deliver on its promises. If successful, this could lead to increased customer loyalty and higher cloud revenue for Oracle in the long term. Investors should monitor adoption rates and customer satisfaction metrics in future earnings reports to gauge the success of these new offerings.
While Oracle doesn't disclose specific pricing for these new services, they likely represent a high-margin revenue stream. The Cloud Success Protection and Assurance Services could drive incremental revenue growth by monetizing support that customers might have previously expected for free. Additionally, by helping customers optimize their cloud usage, Oracle may indirectly boost its cloud infrastructure and application revenue.
Investors should pay attention to Oracle's cloud services and license support revenue in upcoming quarters, which accounted for
New services provide personalized, proactive support and guidance to help customers unlock greater value and innovation from Oracle Cloud
Organizations are managing increasingly complex technology ecosystems and need a trusted partner to help ensure their multicloud and hybrid cloud environments operate effectively. To support this need, the new services, together with Oracle Cloud Assistance, the technical support embedded into every Oracle Cloud purchase, provide customers with white glove support to help them overcome their biggest business challenges. The new services include:
- Oracle Cloud Success Protection Service: Delivers personalized, proactive cloud ecosystem support. Oracle's team of cross-function domain experts will help customers optimize existing workloads with health checks and triage and resolve any technology issues that arise. Customers can also take advantage of guided learning and training content, predefined escalation processes, and 24x7 health monitoring to ensure they achieve maximum value from their Oracle investment.
- Oracle Cloud Success Assurance Service: A responsive service model that provides added peace of mind through enhanced escalation and expert, hands-on assistance across the entire Oracle Cloud ecosystem. To resolve complex service requests, customers will also have access to additional resources and technical experts.
- Oracle Cloud Assistance: Embedded at no additional cost in every Oracle Cloud purchase, Oracle Cloud Assistance provides customers with 24x7x365 technical support and SLAs for incident notification. In addition, customers can take advantage of Oracle Cloud Success Navigator, Oracle's new interactive digital platform, to accelerate implementation, drive adoption, and optimize their cloud transformation.
"Our goal is to ensure that every Oracle customer can fully realize what's possible with Oracle Cloud and AI," said Gary Miller, customer success officer and executive vice president, Oracle Customer Success Services. "Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service are based on our extensive experience working with customers and ensure that we're prepared to meet any customer need before it arises. These services are designed to provide comprehensive support across the entire Oracle Cloud ecosystem, which will help our customers unlock greater value and innovation and achieve more with less."
These new services are the first Oracle Customer Success Service (CSS) offerings directly available in the Oracle Cloud Console. These services have also been added to the OCI Cost Calculator, enabling CIOs and administrators to easily calculate overall IT costs.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle
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