PHH Mortgage Enhances Proprietary Client Technology With AI Assistant
PHH Mortgage, a subsidiary of Onity Group Inc. (NYSE: ONIT), has launched an AI assistant called LASI on its LoanSpan client reporting and analytics platform. The AI assistant is designed to enhance client experience by simplifying access to platform data for PHH subservicing clients.
LASI's key features include the ability to analyze text queries and retrieve answers from various documents, understand complex questions, eliminate manual searching, and seamlessly escalate inquiries to the Client Relations team. The platform maintains built-in security measures to protect sensitive information.
LoanSpan, PHH's proprietary knowledge platform, underwent a comprehensive upgrade in 2023 to enhance its user interface and add self-service tools. The platform serves as a one-stop shop for clients to access customer information, portfolio data, and analytics tools with customizable dashboards for monitoring performance and KPIs.
PHH Mortgage, una sussidiaria di Onity Group Inc. (NYSE: ONIT), ha lanciato un assistente AI chiamato LASI sulla sua piattaforma di reporting e analisi LoanSpan. L'assistente AI è progettato per migliorare l'esperienza del cliente semplificando l'accesso ai dati della piattaforma per i clienti di subservicing di PHH.
Le principali caratteristiche di LASI includono la capacità di analizzare query testuali e recuperare risposte da vari documenti, comprendere domande complesse, eliminare la ricerca manuale e gestire senza interruzioni le richieste al team delle Relazioni con i Clienti. La piattaforma mantiene misure di sicurezza integrate per proteggere le informazioni sensibili.
LoanSpan, la piattaforma di conoscenze proprietaria di PHH, ha subito un aggiornamento completo nel 2023 per migliorare l'interfaccia utente e aggiungere strumenti di self-service. La piattaforma funge da sportello unico per i clienti per accedere alle informazioni sui clienti, dati di portafoglio e strumenti analitici con dashboard personalizzabili per monitorare le prestazioni e gli KPI.
PHH Mortgage, una subsidiaria de Onity Group Inc. (NYSE: ONIT), ha lanzado un asistente AI llamado LASI en su plataforma de informes y análisis LoanSpan. El asistente AI está diseñado para mejorar la experiencia del cliente simplificando el acceso a los datos de la plataforma para los clientes de subservicio de PHH.
Las características clave de LASI incluyen la capacidad de analizar consultas de texto y recuperar respuestas de varios documentos, entender preguntas complejas, eliminar la búsqueda manual y escalar de manera fluida las consultas al equipo de Relaciones con Clientes. La plataforma mantiene medidas de seguridad integradas para proteger la información sensible.
LoanSpan, la plataforma de conocimientos propia de PHH, sufrió una actualización integral en 2023 para mejorar su interfaz de usuario y agregar herramientas de autoservicio. La plataforma sirve como una ventanilla única para que los clientes accedan a información del cliente, datos de cartera y herramientas analíticas con paneles personalizables para monitorear el rendimiento y los KPI.
PHH Mortgage는 Onity Group Inc. (NYSE: ONIT)의 자회사로서, LoanSpan 고객 보고 및 분석 플랫폼에 LASI라는 AI 어시스턴트를 출시했습니다. 이 AI 어시스턴트는 PHH의 서브서비스 고객을 위해 플랫폼 데이터에 대한 접근을 간소화하여 고객 경험을 향상시키도록 설계되었습니다.
LASI의 주요 기능은 텍스트 쿼리를 분석하고 다양한 문서에서 답변을 검색하는 것, 복잡한 질문을 이해하는 것, 수동 검색을 제거하는 것, 고객 관계 팀에 통합적으로 문의를 전달하는 것입니다. 이 플랫폼은 민감한 정보를 보호하기 위한 보안 조치를 내장하고 있습니다.
PHH의 독점 지식 플랫폼인 LoanSpan은 사용자 인터페이스를 개선하고 셀프 서비스 도구를 추가하기 위해 2023년에 포괄적인 업그레이드를 겪었습니다. 이 플랫폼은 고객 정보, 포트폴리오 데이터 및 성과 및 KPI를 모니터링할 수 있는 맞춤형 대시보드를 제공하는 분석 도구에 접근하기 위한 원스톱샵 역할을 합니다.
PHH Mortgage, une filiale de Onity Group Inc. (NYSE: ONIT), a lancé un assistant AI nommé LASI sur sa plateforme de reporting et d'analyse LoanSpan. L'assistant AI est conçu pour améliorer l'expérience client en simplifiant l'accès aux données de la plateforme pour les clients de sous-traitance de PHH.
Les principales caractéristiques de LASI incluent la capacité d'analyser des requêtes textuelles et de récupérer des réponses à partir de divers documents, de comprendre des questions complexes, d'éliminer les recherches manuelles et d'escalader sans interruption les demandes vers l'équipe des Relations Clients. La plateforme maintient des mesures de sécurité intégrées pour protéger les informations sensibles.
LoanSpan, la plateforme de connaissances propriétaire de PHH, a subi une mise à jour complète en 2023 pour améliorer son interface utilisateur et ajouter des outils d'auto-service. La plateforme sert de guichet unique pour que les clients accèdent à des informations clients, des données de portefeuille et des outils analytiques avec des tableaux de bord personnalisables pour suivre les performances et les KPI.
PHH Mortgage, eine Tochtergesellschaft von Onity Group Inc. (NYSE: ONIT), hat einen KI-Assistenten namens LASI auf ihrer LoanSpan-Client-Berichts- und Analyseplattform eingeführt. Der KI-Assistent soll das Kundenerlebnis verbessern, indem er den Zugriff auf Plattformdaten für PHH-Subservicing-Kunden vereinfacht.
Die Hauptmerkmale von LASI umfassen die Fähigkeit, Textanfragen zu analysieren und Antworten aus verschiedenen Dokumenten abzurufen, komplexe Fragen zu verstehen, manuelle Suchen zu eliminieren und Anfragen nahtlos an das Kundenservice-Team weiterzuleiten. Die Plattform verfügt über integrierte Sicherheitsmaßnahmen zum Schutz sensibler Informationen.
LoanSpan, die proprietäre Wissensplattform von PHH, erhielt 2023 ein umfassendes Upgrade zur Verbesserung der Benutzeroberfläche und zur Hinzufügung von Self-Service-Tools. Die Plattform dient als zentrale Anlaufstelle für Kunden, um auf Kundeninformationen, Portfoliodaten und Analysetools mit anpassbaren Dashboards zur Überwachung von Leistung und KPIs zuzugreifen.
- Implementation of AI technology (LASI) to improve client service efficiency
- Platform enhancement demonstrates technological advancement and competitive positioning
- Integration of comprehensive data analytics and reporting capabilities
- None.
Insights
The launch of LASI represents a strategic technological advancement that positions Onity Group (ONIT) at the forefront of mortgage servicing innovation. The AI assistant's integration into LoanSpan demonstrates three critical competitive advantages:
First, the platform's ability to analyze unstructured queries across hundreds of documents addresses a significant pain point in mortgage servicing - the complexity and time-intensive nature of information retrieval. This efficiency gain could translate into reduced operational costs and improved client satisfaction metrics.
Second, the seamless escalation feature to PHH's Client Relations team indicates a sophisticated hybrid approach that combines AI efficiency with human expertise. This architecture suggests a well-thought-out implementation that could drive higher client retention rates and potentially capture market share from competitors still using traditional systems.
Third, the platform's 2023 upgrade and subsequent AI integration reveals a pattern of continuous investment in technological infrastructure. This approach typically yields compounding returns through:
- Increased operational leverage as the AI system scales across the client base
- Enhanced data analytics capabilities that could lead to new revenue streams
- Improved client stickiness through deeper platform integration
For investors, this development signals ONIT's commitment to maintaining technological leadership in the mortgage servicing space. The investment in AI infrastructure, particularly in a challenging mortgage market environment, suggests confidence in the platform's ability to drive long-term value creation through improved operational efficiency and enhanced client relationships.
AI assistant, known as LASI, now available to enhance the client experience in LoanSpan, PHH’s client analytics and reporting platform
WEST PALM BEACH, Fla., Feb. 03, 2025 (GLOBE NEWSWIRE) -- PHH Mortgage (“PHH” or the “Company”), a subsidiary of Onity Group Inc. (NYSE: ONIT) and a leading non-bank mortgage servicer and originator, today announced that the Company has launched an AI assistant through its LoanSpan client reporting and analytics platform to enhance the client experience.
LoanSpan’s AI assistant (“LASI”) is focused on making it easier for clients to access the vast amounts of data within the platform. LASI can quickly analyze text queries and provide personalized and accurate responses. LASI is currently available for PHH subservicing clients on LoanSpan.com.
Key LASI features and benefits include:
- Ability to retrieve answers from hundreds of documents and sources, such as policies and procedures, user manuals, client communications, presentations, educational videos and more
- Intelligence to understand unstructured questions at a detailed level and provide thorough responses
- Eliminates the need to manually search and review various documents
- Seamlessly escalates questions to PHH’s Client Relations team
- Built-in security measures to protect sensitive information
“We are excited to launch LASI as it demonstrates our continued commitment to leveraging the latest technology to create better experiences for our clients and their homeowners,” said Walt Mullen, Executive Vice President and Chief Strategy Officer at Onity Group. “Our goal with LASI is to make it simple and easy for clients to get the information they need whenever they need it and with significantly less effort.”
LoanSpan is PHH’s proprietary knowledge platform designed for its subservicing clients to access a wealth of information about their customers and their portfolio, as well as various tools and resources. Clients can also utilize an integrated analytics tool to view customizable dashboards to monitor portfolio and loan-level performance and KPIs. The platform is a “one-stop shop” for PHH’s clients, many of whom have said it is a best-in-class offering for both loan and customer data and insights. LoanSpan completed a comprehensive upgrade in 2023 to enhance the user interface and incorporate additional self-service tools. LASI is an investment in the latest technology and demonstrates PHH’s commitment to constant improvement to meet the needs of its clients.
About Onity Group
Onity Group Inc. (NYSE: ONIT) is a leading non-bank financial services company providing mortgage servicing and originations solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to consumers and business clients. Liberty is one of the nation’s largest reverse mortgage lenders dedicated to providing loans that help customers meet their personal and financial needs. We are headquartered in West Palm Beach, Florida, with offices and operations in the United States, the U.S. Virgin Islands, India and the Philippines, and have been serving our customers since 1988. For additional information, please visit onitygroup.com.
Forward Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by a reference to a future period or by the use of forward-looking terminology. Forward-looking statements are typically identified by words such as “expect”, “believe”, “foresee”, “anticipate”, “intend”, “estimate”, “goal”, “strategy”, “plan” “target” and “project” or conditional verbs such as “will”, “may”, “should”, “could” or “would” or the negative of these terms, although not all forward-looking statements contain these words, and includes statements in this press release regarding the expected features and performance of LoanSpan and LASI and PHH’s ability to provide technology and performance improvements to PHH subservicing clients.
Forward-looking statements involve a number of assumptions, risks and uncertainties that could cause actual results to differ materially. Important factors that could cause actual results to differ materially from those suggested by the forward-looking statements include, but are not limited to, changes in our business condition and our ability to invest in technology improvements, changes in market conditions, the industry in which we operate, and our business, the actions of governmental entities and regulators, and other risks and uncertainties detailed in our reports and filings with the SEC, including our annual report on Form 10-K for the year ended December 31, 2023 and any current report or quarterly report filed with the SEC since such date. Anyone wishing to understand Onity Group Inc.’s business should review our SEC filings. Our forward-looking statements speak only as of the date they are made and, we disclaim any obligation to update or revise forward-looking statements whether as a result of new information, future events or otherwise.
For Further Information Contact:
Dico Akseraylian, SVP, Corporate Communications
(856) 917-0066
mediarelations@onitygroup.com
FAQ
What is LASI and how does it enhance PHH Mortgage's LoanSpan platform?
What key features were added to ONIT's LoanSpan platform in the 2023 upgrade?
How does LASI benefit PHH Mortgage's subservicing clients?
What security measures does ONIT's LASI AI assistant implement?
