NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
NICE has launched CXone Mpower SmartSpeak, an AI-powered solution that provides real-time language interpretation for customer service and sales interactions. The technology, powered by OneMeta, enables seamless communication across nearly 100 languages and dialects, allowing customers to interact in their preferred language while automatically translating conversations to the agent's language. This eliminates the need for costly third-party language support services and enables businesses to expand their international reach without requiring additional multilingual staff.
NICE ha lanciato CXone Mpower SmartSpeak, una soluzione alimentata dall'IA che offre interpretazione linguistica in tempo reale per le interazioni nel servizio clienti e nelle vendite. La tecnologia, sviluppata da OneMeta, consente una comunicazione senza soluzione di continuità in quasi 100 lingue e dialetti, permettendo ai clienti di interagire nella propria lingua preferita mentre traduce automaticamente le conversazioni nella lingua dell'agente. Questo elimina la necessità di costosi servizi di supporto linguistico di terze parti e consente alle aziende di espandere la loro portata internazionale senza richiedere personale multilingue aggiuntivo.
NICE ha lanzado CXone Mpower SmartSpeak, una solución impulsada por IA que proporciona interpretación de idiomas en tiempo real para interacciones de servicio al cliente y ventas. La tecnología, impulsada por OneMeta, permite una comunicación fluida en casi 100 idiomas y dialectos, lo que permite a los clientes interactuar en su idioma preferido mientras traduce automáticamente las conversaciones al idioma del agente. Esto elimina la necesidad de costosos servicios de soporte lingüístico de terceros y permite a las empresas expandir su alcance internacional sin necesidad de personal multilingüe adicional.
NICE는 고객 서비스 및 판매 상호 작용을 위한 실시간 언어 해석을 제공하는 AI 기반 솔루션인 CXone Mpower SmartSpeak를 출시했습니다. OneMeta의 기술을 통해 거의 100개의 언어와 방언 간 원활한 의사소통이 가능하며, 고객은 선호하는 언어로 상호 작용하고 대화는 자동으로 상담원의 언어로 번역됩니다. 이를 통해 비용이 많이 드는 제3자 언어 지원 서비스의 필요성이 없애지고, 기업은 추가적인 다국어 직원을 필요로 하지 않고도 국제적인 범위를 확장할 수 있습니다.
NICE a lancé CXone Mpower SmartSpeak, une solution alimentée par l'IA qui offre une interprétation linguistique en temps réel pour les interactions de service client et de vente. La technologie, développée par OneMeta, permet une communication fluide dans près de 100 langues et dialectes, permettant aux clients d'interagir dans leur langue préférée tout en traduisant automatiquement les conversations dans la langue de l'agent. Cela élimine la nécessité de services de support linguistique coûteux et permet aux entreprises d'élargir leur portée internationale sans nécessiter de personnel multilingue supplémentaire.
NICE hat CXone Mpower SmartSpeak eingeführt, eine KI-gestützte Lösung, die Echtzeit-Sprachinterpretation für Kundenservice- und Verkaufsinteraktionen bietet. Die von OneMeta unterstützte Technologie ermöglicht nahtlose Kommunikation in nahezu 100 Sprachen und Dialekten, sodass Kunden in ihrer bevorzugten Sprache interagieren können, während Gespräche automatisch in die Sprache des Agenten übersetzt werden. Dies beseitigt die Notwendigkeit kostenintensiver Sprachsupportdienste von Dritten und ermöglicht es Unternehmen, ihre internationale Reichweite zu erweitern, ohne zusätzlich mehrsprachiges Personal zu benötigen.
- Eliminates costs associated with third-party language support services
- Expands global market reach without need for multilingual staff
- Covers nearly 100 languages and dialects
- Streamlines operational efficiency in international customer service
- None.
Insights
The launch of CXone Mpower SmartSpeak represents a significant technological advancement in the customer experience space. The real-time AI translation capability across nearly 100 languages addresses a critical pain point in global customer service operations. This solution could drive substantial cost savings by eliminating the need for multilingual support staff or third-party translation services.
The partnership with OneMeta adds credibility to the technology's capabilities. The consecutive interpretation approach, rather than simultaneous translation, suggests a focus on accuracy over speed - a important factor for business communications. The potential market impact is considerable, as this solution could help NICE capture a larger share of the growing global contact center market, particularly among multinational corporations looking to consolidate their customer service operations.
This product launch strategically positions NICE to capitalize on the growing global CX market. The ability to eliminate language barriers without additional staffing costs presents a compelling value proposition, particularly for companies expanding internationally or operating in diverse markets. The timing aligns with increasing demand for efficient, cost-effective global communication solutions.
The integration with OneMeta's technology could provide NICE with a competitive edge in the contact center software market. While immediate revenue impact may be gradual, the long-term potential for market share expansion and customer base growth is significant, especially in emerging markets where language barriers often limit business growth.
Revolutionary CXone Mpower SmartSpeak delivers seamless, real-time multilingual communication for global sales and support
CXone Mpower SmartSpeak, powered by OneMeta, leverages advanced consecutive interpretation technology, ensuring precision and clarity through accurate and immediate translation. Customers can initiate an interaction in their preferred language while CXone Mpower SmartSpeak instantly translates into an agent’s target language and vice versa in real time. The conversation flows naturally, making communication seamless and efficient. This removes the need for costly third-party language support, streamlining operations while significantly enhancing communication efficiency across international customer bases. Available in nearly 100 languages and dialects, CXone Mpower SmartSpeak enables businesses to cater to customers worldwide with unmatched accuracy and convenience.
“Together, we are redefining global communication, delivering clarity and efficiency in every interaction,” said Saul Leal, CEO of OneMeta (OTCQB: ONEI). “By integrating our advanced AI-powered translation technology with NICE’s leading contact center technology, we empower businesses to overcome language barriers and elevate the customer experience. This union sets the stage for a world where businesses communicate effortlessly and thrive globally, regardless of language. The partnership with NICE marks a key milestone in our mission to create a more understanding world.”
Barry Cooper, President, CX Division, NICE, said, “We provide businesses with all the tools they need to succeed in an increasingly interconnected global market. This solution revolutionizes the way businesses sell to and support their global customers. By offering multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience—freeing businesses from the limitations of language barriers.”
About OneMeta Inc.
OneMeta Inc. is a multilingual enablement company focused on breaking the communication challenges of a world with many languages. Its proprietary, end-to-end natural language processing architecture was developed using generative artificial intelligence tools and allows the spoken and written word to be synthesized, translated, and transcribed in 1/8 of a second. OneMeta's products support near-real-time web-based and mobile phone-based conversations, discussions, meetings, and online chats in over 150 languages. OneMeta's technology is fully compliant with SOC2, HIPAA, and GDPR standards, ensuring the highest levels of security and privacy for all communications.
OneMeta Inc.: We create a more understanding world.™ Speak. Hear. Read. Understand.
For more information, please contact:
info@onemeta.ai
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the
View source version on businesswire.com: https://www.businesswire.com/news/home/20241104077342/en/
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Source: NICE
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