Nuance Expands Availability of Cloud-Based Dragon Professional Anywhere Solution

Rhea-AI Summary

Nuance Communications (NASDAQ: NUAN) announced the launch of its cloud-based Dragon Professional Anywhere in the U.S., aimed at improving documentation efficiency for various sectors including law enforcement, social services, financial services, and legal. This AI-powered solution facilitates secure, scalable documentation processes, enhancing productivity and reducing costs. The growing demand for cloud technology is a driving factor, especially in the context of post-COVID recovery. The offering includes access to Dragon Anywhere Mobile for field professionals.

Positive

• Launch of Dragon Professional Anywhere, a cloud-based solution, enhances documentation efficiency across multiple sectors.
• Addresses a large addressable market including 900,000 police officers and 350,000 social workers in the U.S.
• Potential for cost reduction and productivity gains through scalable deployment options.
• The expansion caters to increasing demand for cloud technology in the wake of COVID-19.

Negative

• None.

BURLINGTON, Mass., Aug. 17, 2020 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced the availability of its cloud-based Dragon Professional Anywhere speech recognition solution in the United States across multiple markets including law enforcement, social services, financial services, and legal. This next-generation AI-powered solution enables police officers, social workers, customer service agents, and lawyers to create high-quality documentation more efficiently, securely, and at scale, while reducing cost and boosting productivity. Already available in the U.K., France, the Netherlands, Sweden, and Germany, Dragon Professional Anywhere customers in the U.S. can now use Nuance's speech recognition solutions anywhere, anytime.

The continued expansion of Dragon Professional Anywhere is driven by the increasing demand for cloud technology to meet the needs of modern business environments. Forrester Research reports that companies are ramping up investments in cloud-based tools to facilitate extended periods of working from home, a trend that is poised to continue post-pandemic and expected to better prepare organizations for the now dynamic post-COVID economic recovery.

"Because the world's workforce is operating in new and unprecedented ways, it's crucial to equip organizations of all sizes with solutions that allow for seamless, secure business continuity," said Joe Petro, CTO, Nuance. "Dragon Professional Anywhere offers scalable deployment options, helping companies reduce costs, realize productivity gains, and improve customer care for industries worldwide."

Built on decades of deep vertical market expertise and investments in conversational AI advancements, Dragon Professional Anywhere extends the usability and value of applications across a variety of vertical markets, including:

• Law enforcement: With an addressable market of 900,000 police officers in the United States, Dragon Professional Anywhere builds on the success of Dragon Law Enforcement to capture incident reports and field notes from anywhere. The solution enhances the use of web-based Computer-Aided Dispatch and Records Management Systems (CAD/RMS), leveraging advancements in wireless communications over 5G networks to help streamline data access for police agencies.
• Social services: With an addressable market of 350,000 social workers in the United States, Dragon Professional Anywhere supports clients' HIPAA-compliant efforts to help mitigate the often-fragmented workflows of social workers through effective and appropriate authoring, sharing, and streamlining of agency communications. Social services professionals can use Dragon Professional Anywhere to securely capture and access casework and client files with immediacy and specificity at the point of interaction.
• Banking and financial services: With an addressable market of 280,000 financial advisors in the United States, banking, financial services, and insurance markets are key industries supporting growth in cloud-technology. Banking professionals and financial advisors in the U.S. can use Dragon Professional Anywhere to help scale and deliver better and more accurate client-focused customer service by quickly memorializing client interactions, document disclosures, and detailed action plans, without focusing on cumbersome documentation demands.
• Legal: Also launching today is Dragon Legal Anywhere, a cloud-hosted speech recognition solution built on Dragon Professional Anywhere with specialized legal vocabulary to speed the completion of critical work whether in the courtroom, in the office, or at home. According to the ABA Journal, "The advent of voice-recognition dictation has ushered in an entirely new and streamlined way to dictate documents." Dragon Legal Anywhere enables law firms to reach new productivity levels by eliminating the need for manual transcription, keeping the focus on client risk mitigation, compliance demands, and lowered costs to secure client retention.

Dragon Professional Anywhere and Dragon Legal Anywhere include access to Dragon Anywhere Mobile at no extra cost, equipping professionals who work in the field, such as social workers and law enforcement officials, to capture critical information at the point of interaction to create, edit, format, and share documents directly from their mobile device from anywhere at any time. Hosted in the Microsoft Azure-certified hosting infrastructure, Dragon Professional Anywhere and Dragon Legal Anywhere users benefit from secure and responsive performance across devices, while seamlessly gaining access to the latest security and performance improvements.

Click here for more information on Dragon Professional Anywhere and here to learn about Dragon Legal Anywhere.

About Nuance Communications, Inc.

Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze, and respond to people – amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organizations globally across healthcare, financial services, telecommunications, government, and retail – to empower a smarter, more connected world. For more information, please visit www.nuance.com.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Media Contact

Dayna McCoubrey
Tel: 781-565-4728
Email: Dayna.McCoubrey@nuance.com

 

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SOURCE Nuance Communications, Inc.

FAQ

What is the recent announcement by Nuance Communications regarding NUAN?

Nuance Communications announced the availability of its cloud-based Dragon Professional Anywhere in the U.S. on August 17, 2020.

How does Dragon Professional Anywhere benefit different industries?

It improves documentation efficiency for sectors like law enforcement, social services, financial services, and legal, enhancing productivity and reducing costs.

What markets is Dragon Professional Anywhere targeting in the U.S.?

The solution targets markets including law enforcement, social services, banking, and legal sectors.

What is the addressable market for Dragon Professional Anywhere in law enforcement?

The addressable market includes approximately 900,000 police officers in the United States.

What unique features does Dragon Professional Anywhere offer?

It provides scalable deployment options, secure documentation capabilities, and mobile access through Dragon Anywhere Mobile.