Nuance and Providence Collaborate to Create a Better Patient Experience and Ease Clinician Burden

Rhea-AI Summary

Nuance Communications (NASDAQ: NUAN) has announced a strategic partnership with Providence, a leading health system in the U.S., to enhance patient and caregiver experiences. This collaboration will expand Nuance's cloud solutions across Providence's extensive network, focusing on improving clinician-patient interactions through innovative voice-enabled technology. The partnership aims to reduce administrative burdens on healthcare providers, allowing them to concentrate on patient care. Nuance's Dragon Ambient eXperience (DAX) will automate documentation, promoting efficiency and provider satisfaction.

Positive

• Expansion of cloud solutions across 51-hospital Providence system, indicating growth potential.
• Enhancement of clinician-patient interactions, which may lead to improved patient outcomes.
• Deployment of innovative technologies like Dragon Ambient eXperience to automate documentation, potentially increasing efficiency.

Negative

• None.

BURLINGTON, Mass. and RENTON, Wash., Nov. 12, 2020 /PRNewswire/ -- Nuance® Communications, Inc. (NASDAQ: NUAN) and Providence, one of the largest health systems in the country, today announced a strategic collaboration to improve both the patient and caregiver experience. As part of this collaboration, Providence will build on the long-term relationship with Nuance by expanding its use of Nuance's cloud solutions across its 51-hospital, seven-state system. Together, Providence and Nuance will also develop integrated clinical intelligence and enhanced revenue cycle solutions.

In partnership with Nuance, Providence will focus on the clinician-patient experience by harnessing  a comprehensive voice-enabled platform that through patient consent uses ambient sensing technology to securely and privately listen to clinician-patient conversations while offering workflow and knowledge automation to complement the electronic health record (EHR). This technology is key to enabling physicians to focus on patient care and spend less time on the increasing administrative tasks that contribute to physician dissatisfaction and burnout.

"Our partnership with Nuance is helping Providence make it easier for our doctors and nurses to do the hard work of documenting the cutting-edge care they provide day in and day out," said Amy Compton-Phillips, M.D., executive vice president and chief clinical officer at Providence. "The tools we're developing let our caregivers focus on their patients instead of their keyboards, and that will go a long way in bringing joy back to practicing medicine."

To further improve healthcare experiences for both providers and patients, Providence will build on its deployment of Nuance Dragon Medical One with the Dragon Ambient eXperience (DAX). Innovated by Nuance and Microsoft, Nuance DAX combines Nuance's conversational AI technology with Microsoft Azure to securely capture and contextualize every word of the patient encounter – automatically documenting patient care without taking the physician's attention off the patient.

"We see our strategic collaboration with Providence as a model for the deep partnerships needed to transform healthcare delivery," said Diana Nole, executive vice president and general manager, healthcare division at Nuance. "Throughout our long working relationship, Providence has been an innovation leader and deeply committed to improving patient outcomes, provider experiences, and the overall value of care delivery. We look forward to continuing our close collaboration with Providence and the opportunities to develop ambient capabilities and enhanced revenue cycle innovations that benefit the entire health care industry."

Tom McGuinness, corporate vice president, global healthcare at Microsoft said, "The collaboration between Microsoft, Providence, and Nuance is a prime example of how to bring together the market, technical, and domain expertise needed to drive positive change in healthcare delivery and outcomes. It shows the power and synergies of Microsoft's partner network and is one of the best outcomes we could envision for the providers and patients using our healthcare solutions."

As part of the expanded partnership, Nuance and Providence will jointly innovate to create technologies that improve health system efficiency by reducing digital friction. This journey will begin with the deployment of CDE One for Clinical Documentation Integrity workflow management, Computer-Assisted Physician Documentation (CAPD), and Surgical CAPD, which focus on accurate clinician documentation of patient care. Providence will also adopt Nuance's cloud-based PowerScribe One radiology reporting solution to achieve new levels of efficiency, accuracy, quality, and performance.

About Nuance Communications
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 90 percent of US hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.

About Providence
Providence is a national, not-for-profit Catholic health system comprising a diverse family of organizations and driven by a belief that health is a human right. With 51 hospitals, 1,085 physician clinics, senior services, supportive housing and many other health and educational services, the health system and its partners employ more than 120,000 caregivers serving communities across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington, with system offices in Renton, Wash., and Irvine, Calif. Learn about our vision of health for a better world at Providence.org.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Media contacts:

Nuance Communications:
Nancy Scott
+1 781.565.4130
Nancy.Scott@nuance.com

Providence:
Michael Connors
+1 716.481.8162
Michael.Connors@providence.org

 

View original content to download multimedia:http://www.prnewswire.com/news-releases/nuance-and-providence-collaborate-to-create-a-better-patient-experience-and-ease-clinician-burden-301171321.html

SOURCE Nuance Communications, Inc.

FAQ

What is the new collaboration between Nuance and Providence?

Nuance and Providence have announced a partnership to improve patient and caregiver experiences by expanding the use of Nuance's cloud solutions across Providence's healthcare system.

How will Nuance's technology benefit healthcare providers?

The integration of Nuance's voice-enabled technology aims to reduce administrative burdens on providers, allowing them to focus more on patient care.

What specific technology will Nuance implement in its partnership with Providence?

Nuance will deploy its Dragon Ambient eXperience (DAX) technology, which automates documentation of patient interactions.

What is the significance of the deployment of Nuance's cloud solutions?

The expansion of Nuance's cloud solutions across Providence's 51 hospitals highlights potential revenue growth and improved service delivery.