Increased Adoption of Nuance DAX by Independent Ambulatory Clinics Leads to Improved Physician Satisfaction and Patient Experience

Rhea-AI Summary

Nuance Communications (NASDAQ: NUAN) announced that independent ambulatory clinics are increasingly adopting its Dragon Ambient eXperience (DAX) solution, significantly enhancing both physician and patient satisfaction. Users of DAX report 50% reduction in documentation time and 30% increase in patient throughput. Notable clinics, such as Signature Medical Group and Bone and Joint Institute of Tennessee, praised DAX for improving interactions and reducing physician burnout. A survey indicated 76% of physicians feel DAX enhances patient experiences. Nuance DAX, when used alongside Dragon Medical, aims to improve overall healthcare efficiency.

Positive

• 50% reduction in time spent on clinical documentation.
• 30% increase in overall patient throughput.
• 76% of physicians report improved patient experience.
• Enhanced physician satisfaction and reduced burnout.

Negative

• None.

BURLINGTON, Mass., March 24, 2021 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced that independent ambulatory clinics are accelerating the adoption of the Nuance® Dragon® Ambient eXperience™ (DAX™) ambient clinical intelligence (ACI) solution and reporting significant gains in physician and patient satisfaction. Nuance DAX enables physicians at independent ambulatory clinics to reduce the time needed to document care which allows them to stay fully engaged with patients.

The independent ambulatory clinics using Nuance DAX report improvements in patient throughput, physician satisfaction, and patient experiences. For example:

• Kevin Laney, Director of Operations, Signature Medical Group, the largest independent, physician-owned multi-specialty group in the St. Louis and Kansas City areas with more than 130 practitioners and 22 specialties and sub-specialties, said, "Our physicians prioritize high-quality patient interactions which, in turn, yield higher patient satisfaction and retention. After implementing Nuance DAX, patient interactions are seamless, and our physicians don't feel as burned out at the end of each day. They're able to ensure that their emphasis is on the relationships they have with their patients – and not on the copious notetaking required of them during each visit."
• Dr. John Klekamp, Orthopedic Surgeon at Bone and Joint Institute of Tennessee, a nationally-recognized multi-specialty orthopedic practice, said, "Having documentation automatically generated is unbelievable. I can listen to the patient without having to concentrate on what I am writing. It's more of a free-flowing conversation. I have better eye contact, and I don't have to sit there and type notes while the patient is talking. It saves me at least 5 hours a week. To be able to put everything down, say I'm done, and go home is probably the best benefit." (Watch the video interview here)
• Dr. Jesse Affonso, Orthopedic Surgeon at Cape Cod Orthopedics and Sports Medicine PC, a medical group practice that provides high-quality sports medicine care, adds, "Having this amazing technology has been a complete life changer for me. I see several more patients a day, and my notes are completed when I leave. My only regret is not having done this sooner. Since using DAX, I have not had to do any notes at home. It's been a complete game-changer for my family and me." (View the on-demand webinar here)

Nuance DAX securely captures and automatically creates detailed clinical notes from multi-party conversations during on-site and virtual encounters with patient consent. Consistent with ambulatory clinics that have adopted Nuance DAX, survey data from larger health systems including Boston Children's Hospital, Monument Health, Nebraska Medicine, Rush University Medical Center, and WellSpan Health reveal that 76 percent of physicians felt that Nuance DAX improved the patient experience. Also, the data showed a 50 percent reduction in time spent on clinical documentation and a 30 percent increase in overall patient throughput. At WellSpan Health, 97 percent of patients surveyed felt that Nuance DAX improved their physicians' interactions and overall healthcare experiences.

"Providing quality patient care is a priority for all healthcare providers. And while methods and resources may vary, the desired outcomes are widely the same," said Diana Nole, Executive Vice President and General Manager of Healthcare at Nuance. "The requirement for physicians to document while treating their patients is distracting and reduces patient care time. Nuance DAX delivers uninterrupted facetime between the physician and patient, which allows for better mutual understanding, stronger relationships, and ultimately more holistic care."

Nuance DAX extends the value and capabilities of the existing deployment of Nuance Dragon Medical, the leading medical speech recognition solution used by over 550,000 physicians worldwide to document patient stories securely, accurately, and more efficiently. Nuance DAX and Dragon Medical together give healthcare organizations a comprehensive and flexible solution to help achieve its priority goals of improving patient experiences and physician satisfaction while expanding access to care.

To learn more about Nuance DAX and view the explainer video, please click here.

About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Media Contacts
Nuance Communications
Caitlyn Keating
+1.781.565.8926
Caitlyn.Keating@nuance.com

 

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SOURCE Nuance Communications, Inc.

FAQ

What improvements have clinics experienced using Nuance DAX?

Clinics report a 50% reduction in documentation time and a 30% increase in patient throughput.

What impact has Nuance DAX had on physician satisfaction?

76% of physicians using DAX stated it improved their interactions with patients.

Which organizations are adopting Nuance DAX?

Independent ambulatory clinics, including Signature Medical Group and Bone and Joint Institute of Tennessee, are adopting DAX.

How does Nuance DAX affect patient throughput?

The implementation of DAX has resulted in a 30% increase in patient throughput.

What is the primary benefit of using Nuance DAX for physicians?

Physicians can focus more on patient interactions rather than documentation, reducing burnout.