Total Economic Impact Study Finds NETSCOUT nGenius Enterprise Performance Management Delivered 234% Return on Investment

Rhea-AI Summary

NETSCOUT SYSTEMS, INC (NASDAQ: NTCT) has announced compelling findings from a Forrester Consulting Total Economic Impact study on its nGenius® Enterprise Performance Management solution. The study indicates a remarkable ROI of 234% over three years, translating to $6.94 million in benefits with a net present value of $4.86 million. Customers experienced a significant decrease of over 80% in person-hours spent on incident management. Furthermore, the solution contributed to a 7.5% increase in revenue productivity among customer-facing agents and showcased a payback period of under six months. These insights underscore the strategic importance of real-time application performance monitoring in reducing downtime and enhancing operational efficiency.

Positive

• ROI of 234% over three years
• Total benefits of $6.94 million with a net present value of $4.86 million
• Over 80% reduction in person-hours spent on incident management
• 7.5% increase in revenue productivity for customer-facing agents
• Payback period of less than six months

Negative

• None.

Customers Reduced Outage Risk and Significantly Improved Resolution Time for Application Performance Issues

WESTFORD, Mass.--(BUSINESS WIRE)-- NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today revealed the findings of a commissioned Forrester Consulting Total Economic Impact^™ study evaluating the cost savings and business benefits of deploying the NETSCOUT nGenius^® Enterprise Performance Management solution to monitor real-time application performance and end-user experience.

Based on a financial assessment and interviews with decision-makers that had implemented the solution, the Forrester study found that over three years, the nGenius Enterprise Performance Management solution provided a composite organization representative of interviewed customers:

• An overall return on investment (ROI) of 234% over three years
• Benefits of $6.94 million with a net present value of $4.86 million over three years
• More than 80% reduction in person-hours per incident spent on incident management by IT operations teams
• A 7.5% increase in revenue productivity for customer-facing agents
• Payback period of less than six months

“Organizations rely on mission-critical applications and cannot tolerate costly outages or performance issues,” stated Michael Szabados, Chief Operating Officer at NETSCOUT. “We believe Forrester’s research shows that organizations using nGenius Enterprise Performance Management can achieve high returns on investment by avoiding lengthy downtime and loss of revenue by enabling faster resolution of root causes and more efficient use of internal resources.”

Following interviews with NETSCOUT customers, the Forrester study also found that NETSCOUT offered several additional benefits, such as reduced performance degradation incidents through proactive monitoring and stellar post-sales support.

To review the findings of the study, please visit our website.

About NETSCOUT
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) protects the connected world from cyberattacks and performance and availability disruptions through the company’s unique visibility platform and solutions powered by its pioneering deep packet inspection at scale technology. NETSCOUT serves the world’s largest enterprises, service providers, and public sector organizations. Learn more at www.netscout.com or follow @NETSCOUT on LinkedIn, Twitter, or Facebook.

©2023 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Visibility Without Borders, Adaptive Service Intelligence, Arbor, ATLAS, Cyber Threat Horizon, InfiniStream, nGenius, nGeniusONE, and Omnis are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Third-party trademarks mentioned are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230425005213/en/

Editorial:

Maribel Lopez

Manager, Marketing & Corporate Communications

+1 781 362 4330

maribel.lopez@netscout.com

Chris Shattuck

Finn Partners for NETSCOUT

+1 404 502 6755

NETSCOUT-US@FinnPartners.com

Source: NETSCOUT

FAQ

What does the Forrester study say about NETSCOUT's nGenius solution?

The Forrester study reports a 234% ROI, $6.94 million in benefits, and a payback period of less than six months for the nGenius solution.

How much time do IT operations teams save with NETSCOUT's solution?

Customers reported over an 80% reduction in person-hours per incident for incident management.

What is the expected revenue increase from using NETSCOUT's nGenius solution?

The study indicates a 7.5% increase in revenue productivity for customer-facing agents.

What are the financial benefits of deploying NETSCOUT's solutions?

The financial assessment highlights total benefits of $6.94 million and a net present value of $4.86 million over three years.