Welcome to our dedicated page for National Resh news (Ticker: NRC), a resource for investors and traders seeking the latest updates and insights on National Resh stock.
National Research Corporation Common Stock (Delaware) (symbol: NRC) is dedicated to enhancing the experiences of patients, residents, and healthcare providers for over 35 years. Operating primarily in the United States and Canada, NRC Health provides analytics and insights that help healthcare organizations measure and improve patient and employee experiences, fostering greater engagement and loyalty.
NRC Health's offerings include a wide range of solutions that deliver value to its clients by enabling a deeper understanding of the individuals they serve. This holistic approach includes proprietary methods and tools that aid healthcare systems in designing experiences that build trust and inspire loyalty. These solutions are critical for healthcare providers, payers, and other organizations aiming to improve care delivery and patient outcomes.
In recent developments, NRC Health has partnered with LifeBridge Health, one of Maryland’s largest health systems, to implement the Human Understanding® program. This partnership, highlighted by NRC Health’s comprehensive data-driven insights and personalized healthcare solutions, aims to enhance patient care and satisfaction through innovative, human-centered approaches. The collaboration also involves administering the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey to ensure consistent quality measures.
Financially, NRC Health remains robust, drawing significant revenue from its United States operations. Its focused market research, patient-centered initiatives, and consumer preference data have earned NRC Health a top ranking for Patient Experience Improvement in the 2023 Best in KLAS report.
For more information about NRC Health, their services, or recent updates, visit www.nrchealth.com. You can also contact them at 800-388-4264 or via email at info@nrchealth.com.
National Research Corporation (NASDAQ:NRC) announced its Q4 and year-end 2020 results. Q4 revenue rose 7% to $34.8 million, while operating income fell 15% to $10.2 million. Notably, net new sales dropped to $4.6 million. For the full year, revenue increased 4% to $133.3 million, and net income grew 15% to $37.3 million. The Voice of the Customer (VoC) platform saw a 19% increase in recurring contract value to $116.4 million. However, increased operating expenses and a goodwill impairment in Canada affected profitability.
NRC Health has published its 2021 Healthcare Consumer Trends Report, which highlights significant shifts in consumer behavior during the COVID-19 pandemic. Key findings reveal a decline in brand loyalty, with only 31% of consumers showing brand preference, down from 36% in 2020. Telehealth adoption surged, yet only 27% plan to use it for future visits. Consumer anxiety has led to increased care deferment, rising from 22.4% to 30.4%. The report emphasizes the need for healthcare providers to prioritize convenience and rebuild trust to navigate post-pandemic challenges.
NRC Health has awarded the 2020 Rising Stars Scholarship to Sydney Long and Bradley Martins, both students at the University of Nebraska-Lincoln. Each recipient received $2,000 for the spring 2021 semester. The scholarship aims to support students interested in business development, marketing, and entrepreneurship. Sydney is a senior majoring in Hospitality and Marketing, while Bradley is a junior Marketing major and a Business Development Intern at NRC Health. The scholarship program has been active since 2011.
National Research Corporation (NASDAQ:NRC) reported robust financial results for Q3 2020. Net New Sales reached a record $11.2 million, contributing to a 10% increase in Total Recurring Contract Value at $147.5 million. The Voice of the Customer platform saw a 27% growth to $115.5 million. Revenue rose by 3% to $33.5 million, and both Operating and Net Income increased by 18%, totaling $12.0 million and $9.6 million, respectively. Despite a decrease in total operating expenses by 1%, direct expenses rose slightly. The company benefited from lower travel costs due to COVID-19 restrictions.
NRC Health announced the winners of its second annual Customer Approved and Employee Approved Awards during the virtual 26th Annual NRC Health Symposium. These awards recognize exceptional senior living organizations for their outstanding customer and employee experiences, even amidst the challenges posed by the COVID-19 pandemic. Trust in senior living facilities has significantly declined, with a 17.7% confidence rate in May 2020, down from 23% three years prior. The winning facilities were identified based on feedback and Net Promoter Scores, which indicate satisfaction and loyalty.
NRC Health announced the winners of its third-annual Consumer Loyalty Awards during the virtual 26th Annual NRC Health Symposium on August 24, 2020. The awards recognize top U.S. healthcare facilities that demonstrate strong patient loyalty, based on feedback from over 310,000 consumers. To qualify, organizations must achieve high ratings in access, brand score, engagement, and more.
Nearly two-thirds of last year’s winners repeated their success, showcasing their commitment to patient care amidst the ongoing COVID-19 pandemic.
National Research Corporation (NASDAQ:NRC) reports Q2 2020 revenue of $31.2 million, a slight decline from $31.4 million in Q2 2019. Operating income decreased to $9.3 million from $10.1 million. The company provided uncompensated services due to client challenges amidst COVID-19, impacting revenue without offsetting expenses. Net income rose to $7.7 million, up from $7.4 million year-over-year. Diluted earnings per share increased to $0.30. Total Recurring Contract Value grew by 11%, with Voice of the Customer offerings expanding 30% year-over-year.
NRC Health is transitioning its 26th Annual NRC Health Symposium to a virtual format on August 24-25, prioritizing participant safety during the COVID-19 pandemic. The event aims to educate healthcare professionals on enhancing patient relationships and personalizing care. Key speakers include Columbia University's Kai Wright and pediatrician Wendy Sue Swanson. NRC Health will also announce several Consumer Loyalty Awards during the virtual reception. Registration is now open, with discounted rates for clients and recordings available for later viewing.
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