ServiceNow and Boomi Announce Strategic Commitment to Elevate Customer Experiences Through AI-Powered Self-Service
ServiceNow and Boomi have announced a strategic commitment to enhance customer experiences through AI-powered self-service. Key points include:
1. Boomi will use ServiceNow solutions, including Technology Provider Service Management (TPSM), to streamline customer support and improve self-service.
2. ServiceNow will integrate Boomi's API Management (APIM) capabilities with Automation Engine for enhanced API visibility and governance.
3. Boomi will utilize ServiceNow's App Engine to build workflows into its Master Data Hub for a more intuitive user experience.
4. The collaboration aims to eliminate silos, simplify processes, and drive operational efficiency through intelligent automation.
5. The new offerings are expected to be available later this year.
ServiceNow e Boomi hanno annunciato un impegno strategico per migliorare l'esperienza dei clienti attraverso servizi autonomi potenziati dall'IA. I punti chiave includono:
1. Boomi utilizzerà le soluzioni di ServiceNow, incluso il Gestione dei Servizi per i Fornitori di Tecnologia (TPSM), per semplificare il supporto clienti e migliorare i servizi autonomi.
2. ServiceNow integrerà le capacità di Gestione API (APIM) di Boomi con il motore di automazione per migliorare la visibilità e la governance delle API.
3. Boomi utilizzerà l'App Engine di ServiceNow per costruire flussi di lavoro nel suo Master Data Hub, rendendo l'esperienza utente più intuitiva.
4. La collaborazione mira a eliminare i silos, semplificare i processi e aumentare l'efficienza operativa attraverso l'automazione intelligente.
5. Le nuove offerte dovrebbero essere disponibili entro la fine dell'anno.
ServiceNow y Boomi han anunciado un compromiso estratégico para mejorar la experiencia del cliente a través de autoservicio potenciado por IA. Los puntos clave incluyen:
1. Boomi utilizará las soluciones de ServiceNow, incluyendo Gestión de Servicios para Proveedores de Tecnología (TPSM), para agilizar el soporte al cliente y mejorar el autoservicio.
2. ServiceNow integrará las capacidades de Gestión de API (APIM) de Boomi con el Motor de Automatización para mejorar la visibilidad y la gobernanza de las API.
3. Boomi utilizará el App Engine de ServiceNow para construir flujos de trabajo en su Master Data Hub, ofreciendo una experiencia de usuario más intuitiva.
4. La colaboración tiene como objetivo eliminar silos, simplificar procesos y aumentar la eficiencia operativa a través de la automatización inteligente.
5. Se espera que las nuevas ofertas estén disponibles a finales de este año.
ServiceNow와 Boomi는 AI 기반 셀프 서비스를 통해 고객 경험을 향상시키기 위한 전략적 약속을 발표했습니다. 주요 사항은 다음과 같습니다:
1. Boomi는 고객 지원을 간소화하고 셀프 서비스를 개선하기 위해 기술 제공업체 서비스 관리(TPSM)을 포함한 ServiceNow 솔루션을 사용할 것입니다.
2. ServiceNow는 Boomi의 API 관리(APIM) 기능을 자동화 엔진과 통합하여 API 가시성과 거버넌스를 강화할 것입니다.
3. Boomi는 ServiceNow의 앱 엔진을 활용하여 Master Data Hub에 워크플로를 구축하여 더 직관적인 사용자 경험을 제공할 것입니다.
4. 이 협력은 사일로를 없애고, 프로세스를 단순화하며, 지능형 자동화를 통해 운영 효율성을 높이는 것을 목표로 합니다.
5. 새로운 제품은 올 연말까지 제공될 예정입니다.
ServiceNow et Boomi ont annoncé un engagement stratégique pour améliorer l'expérience client grâce à un service autonome alimenté par l'IA. Les points clés incluent :
1. Boomi utilisera les solutions de ServiceNow, y compris le Gestion des Services pour Fournisseurs de Technologie (TPSM), pour rationaliser le support client et améliorer les services autonomes.
2. ServiceNow intégrera les capacités de Gestion d'API (APIM) de Boomi avec le moteur d'automatisation pour améliorer la visibilité et la gouvernance des API.
3. Boomi utilisera le App Engine de ServiceNow pour créer des flux de travail dans son Hub de Données Maîtres afin d'offrir une expérience utilisateur plus intuitive.
4. La collaboration vise à éliminer les silos, à simplifier les processus et à améliorer l'efficacité opérationnelle grâce à l'automatisation intelligente.
5. Les nouvelles offres devraient être disponibles d'ici la fin de l'année.
ServiceNow und Boomi haben ein strategisches Engagement zur Verbesserung des Kundenerlebnisses durch KI-gesteuerten Selbstservice bekannt gegeben. Die wichtigsten Punkte umfassen:
1. Boomi wird die Lösungen von ServiceNow, einschließlich Technologieanbieter-Service-Management (TPSM), nutzen, um den Kundensupport zu optimieren und den Selbstservice zu verbessern.
2. ServiceNow wird die API-Management (APIM)-Funktionen von Boomi mit der Automatisierungsengine integrieren, um die API-Sichtbarkeit und -Governance zu verbessern.
3. Boomi wird die App Engine von ServiceNow nutzen, um Workflows in seinem Master Data Hub zu erstellen und eine intuitivere Benutzererfahrung zu gewährleisten.
4. Die Zusammenarbeit zielt darauf ab, Silos abzubauen, Prozesse zu vereinfachen und die Betriebseffizienz durch intelligente Automatisierung zu steigern.
5. Es wird erwartet, dass die neuen Angebote später in diesem Jahr verfügbar sind.
- Strategic partnership between ServiceNow and Boomi to enhance customer experiences
- Integration of Boomi's API Management capabilities with ServiceNow's Automation Engine
- Boomi to streamline customer support using ServiceNow's solutions
- Potential for improved operational efficiency and reduced manual work through intelligent automation
- Expansion of ServiceNow's suite of intelligent automation solutions
- None.
Insights
This strategic partnership between ServiceNow and Boomi marks a significant step towards enhancing AI-powered self-service solutions in the enterprise software market. The collaboration aims to address critical pain points in customer experience and operational efficiency.
Key takeaways from this partnership include:
- Boomi's adoption of ServiceNow's Technology Provider Service Management (TPSM) and App Engine to streamline customer support and improve self-service experiences.
- ServiceNow's integration of Boomi's API Management capabilities with its Automation Engine, offering enhanced visibility and governance across API landscapes.
- The potential for significant improvements in operational efficiency, with IDC reporting that only
12% of organizations currently connect customer data between departments.
From a technological perspective, this partnership combines ServiceNow's strengths in AI-driven process automation with Boomi's expertise in intelligent integration and API management. The synergy could lead to more robust, user-friendly solutions for enterprises struggling with data silos and manual processes.
For investors, this collaboration signals potential growth opportunities for both companies. ServiceNow expands its reach in the integration platform market, while Boomi gains access to ServiceNow's extensive customer base and AI capabilities. The partnership could drive increased adoption of both platforms, potentially boosting revenue streams for both companies.
However, the success of this venture will depend on the seamless integration of their technologies and the market's reception to the combined offerings. Investors should monitor the rollout of these new solutions, expected later this year and their impact on customer acquisition and retention rates for both companies.
The strategic partnership between ServiceNow (NYSE: NOW) and Boomi presents an intriguing opportunity for investors to capitalize on the growing demand for AI-powered enterprise solutions. While specific financial terms weren't disclosed, this collaboration has the potential to drive revenue growth for both companies.
For ServiceNow, integrating Boomi's API Management capabilities into its Automation Engine could enhance its product offering, potentially leading to:
- Increased customer retention rates
- Higher average revenue per user (ARPU)
- Expansion into new market segments
Boomi, as a key customer of ServiceNow, will likely see operational efficiencies from implementing ServiceNow's solutions. This could translate to cost savings and improved profit margins in the long term.
Investors should pay attention to ServiceNow's upcoming financial reports to gauge the impact of this partnership on its subscription revenue and customer acquisition costs. Key metrics to watch include:
- Growth in ServiceNow's Technology Provider Service Management (TPSM) adoption rates
- Changes in ServiceNow's operating margins as it integrates Boomi's API Management capabilities
- Any shifts in ServiceNow's guidance for future quarters
While the partnership shows promise, it's important to note that the new offerings are expected to be available later this year. Therefore, any significant financial impact may not be immediate. Investors should maintain a balanced view, considering both the potential upside and the execution risks inherent in such strategic collaborations.
Boomi to use ServiceNow solutions to deliver streamlined customer support and improved self-service experiences
ServiceNow to integrate Boomi’s industry-leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance
Enterprises today struggle with time-consuming manual processes and a patchwork of isolated systems, creating data silos, slowing down innovation, and impacting customer experiences. According to IDC, only 12 percent of organizations connect customer data between departments; however, AI is proving to be a catalyst of connection and collaboration to improve and accelerate operational efficiency at scale.1
Boomi’s use of the Now Platform and ServiceNow’s AI-powered TPSM offering will transform its customer support and expand self-service. Through ServiceNow’s unified platform, Boomi will help eliminate silos and simplify internal processes to drive better, faster, and more efficient collaboration while helping reduce manual work through intelligent automation. Boomi will also use ServiceNow’s App Engine to build workflows into its Master Data Hub, its cloud-native data management platform, for a simplified, more intuitive user experience.
“As customer expectations evolve, businesses require simple, agile, and easy to use solutions to meet those needs,” said Paul Fipps, president, global industries and strategic growth at ServiceNow. “We’re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers.”
“Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers," said Steve Lucas, CEO at Boomi. "By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we're able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalized business transformation, all built on reliable and trusted data.”
ServiceNow will also bring Boomi’s advanced, lightweight APIM solution to its customers, to help deepen ServiceNow’s suite of intelligent automation solutions. Purpose-built to streamline experiences for application creators, Boomi's modern APIM platform provides a centralized view across a user’s API landscape, empowering creators with complete visibility to quickly discover, provision, and secure their APIs no matter where they reside. The new offerings are expected to be available later this year.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
About Boomi
Boomi, the intelligent integration and automation leader, helps organizations around the world automate and streamline critical processes to achieve business outcomes faster. Harnessing advanced AI capabilities, the Boomi Enterprise Platform seamlessly connects systems and manages data flows with API management, integration, data management, and AI orchestration in one comprehensive solution. With a customer base exceeding 20,000 companies globally and a rapidly expanding network of 800+ partners, Boomi is revolutionizing the way enterprises of all sizes achieve business agility and operational excellence. Discover more at boomi.com.
© 2024 Boomi, LP. Boomi, the ‘B’ logo, and Boomiverse are trademarks of Boomi, LP or its subsidiaries or affiliates. All rights reserved. Other names or marks may be the trademarks of their respective owners.
1 IDC blog, Five Levers for Scaling the Digital Business, April 2023
View source version on businesswire.com: https://www.businesswire.com/news/home/20240724713951/en/
Media Contacts:
ServiceNow
Lindsay Capurro
503-551-2655
Press@servicenow.com
Boomi
Kristen Walker
415-613-8320
Kristen.Walker@boomi.com
Source: ServiceNow, Inc.
FAQ
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