Sunnova Launches Standalone Solar System Repair Services

All homeowners with solar systems that do not have a service provider warranty can now have their systems serviced by Sunnova

HOUSTON--(BUSINESS WIRE)-- Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), one of the leading U.S. residential energy service providers, today announced the launch of Sunnova Repair™ Services. Sunnova’s certified technicians will now be available to help all homeowners who are not under a service warranty to troubleshoot, service, and repair their solar and battery storage systems, even if Sunnova did not install them.

Sunnova technician with customers (Photo: Business Wire)

“We proudly back all our Sunnova systems with full service warranties so our customers have peace of mind, but we know that not everyone with a solar system has that same level of service,” said Michell Graham, Senior Vice President of Service and Energy Operations at Sunnova. “Sadly, there are many homeowners with solar systems who are frustrated because either their provider doesn’t offer service and support, or their electrician isn’t able to service their issues. We have an in-house team of dedicated service technicians who are the best in the industry, specially trained to service most major equipment providers for residential solar and storage. We set out a goal to bring the high standard of service that we provide our Sunnova customers to all solar customers, and that’s what we’re going to do.”

Sunnova provides worry and hassle-free maintenance, monitoring, repairs, and replacement parts to over 170,000 solar customers across the country, helping to ensure customers’ systems perform to their maximum potential. Now, Sunnova is making these services available for all solar homeowners.

Sunnova Repair Services technicians are professionally certified solar experts; they have completed hundreds of hours of training and are certified to work on systems from leading solar brands such as Enphase, Generac, SolarEdge, and Tesla. The same technicians that provide industry-leading service for Sunnova’s customers will now be available to repair solar systems for all homeowners who do not have warranty coverage. Sunnova’s technicians can diagnose, troubleshoot, repair, and/or replace equipment issues caused by manufacturer or installation defects, weather, and more.

Sunnova is available to help with a variety of solar repairs associated with the monitor, inverter, solar panels (modules), battery, and wiring and connections, including but not limited to:

• Assessment & Troubleshooting
• Warranty Administration
• Warranty Fulfillment
• Preventative Maintenance
• Equipment Service, Repairs and Replacement

Learn more about how Sunnova Repair Services works here.

About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is a leading residential solar and energy storage service provider with customers across the U.S. and its territories. Sunnova's goal is to be the source of clean, affordable and reliable energy with a simple mission: to power energy independence so that homeowners have the freedom to live life uninterrupted®.
For more information, please visit sunnova.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20220222005438/en/

Media Contact

Alina Eprimian

Alina.Eprimian@sunnova.com

Investor & Analyst Contact

Rodney McMahan

Vice President, Investor Relations

Rodney.McMahan@sunnova.com

281.971.3323

Source: Sunnova Energy International Inc.

FAQ

What is Sunnova Repair Services and how does it work?

Sunnova Repair Services provides maintenance, troubleshooting, and repair services for solar systems lacking service warranties, available to all homeowners.

Who can benefit from Sunnova Repair Services?

Any homeowner with a solar system that does not have an existing service warranty can benefit from Sunnova Repair Services.

What types of solar systems can Sunnova technicians service?

Sunnova technicians can service solar systems from various major brands, including Enphase, Generac, SolarEdge, and Tesla.

How many customers does Sunnova currently serve?

Sunnova currently provides services to over 170,000 solar customers across the United States.

What benefits does Sunnova Repair Services offer to homeowners?

Sunnova Repair Services offers hassle-free maintenance and repair, ensuring solar systems perform optimally while providing peace of mind.