NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has opened nominations for the annual 2021 PSAPs' Finest Awards. This year, it introduces an Above & Beyond award to honor emergency communication professionals. The awards, established in 2006, recognize individuals for their contributions in emergency communications. Nominations are open until June 1, 2021.

NICE (Nasdaq: NICE) recently launched a series of online events aimed at enhancing customer experience (CX) agility. These sessions respond to the urgent need for businesses to adapt to changing demands. Featured topics include cloud migration, operational efficiencies through automation, and AI-driven workforce management. Analysts from Aberdeen, Forrester, Opus Research, and DMG will contribute insights. Executive Vice President Eran Liron emphasized that agility in CX is vital for businesses to thrive amid ongoing transformations.

NICE (Nasdaq: NICE) has launched Agile Workforce Engagement Management (WEM), a solution designed to enhance employee engagement and adaptability in remote work settings. As organizations face increased interaction volumes and reduced managerial support, Agile WEM aims to connect employees, provide insights, and boost performance. Key features include analytics for visibility, personalized coaching, and engagement activities to motivate staff. Barry Cooper, President of NICE Enterprise Group, emphasizes the need for agility in customer service to maintain exceptional experiences amidst ongoing business challenges.

NICE Actimize has launched its New Account Fraud solution to combat sophisticated fraud schemes using stolen and synthetic identities. This AI-powered solution enables organizations to manage fraud risk from account origination to ongoing monitoring, enhancing decision-making with advanced analytics. It integrates seamlessly with NICE Actimize’s IFM-X platform, providing real-time fraud detection across digital channels. The solution aims to reduce application friction while improving fraud prevention accuracy, catering to the rising need for effective fraud controls among financial services organizations.

NICE (NASDAQ: NICE) has launched NTR-X, a cloud-ready omnichannel compliance recording and assurance solution for financial and energy trading firms. This new platform addresses compliance challenges posed by remote and distributed workforces. NTR-X is built on NICE Trading Recording, which is widely used in the financial sector. It offers enhanced performance, lower total cost of ownership, and simpler management of global recording requirements. Its flexible deployment options and automated compliance capabilities help firms adapt to regulatory demands while minimizing risks and operational costs.

NICE (Nasdaq: NICE) has been recognized as the market share leader in the 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report by DMG Consulting. This report highlights the growth of the cloud contact center industry and forecasts an acceleration in cloud contact center adoption. According to research, 66% of contact center leaders who previously avoided cloud technology plan to adopt it due to the pandemic, indicating a shift towards enhanced digital customer experiences.

NICE Actimize, a NICE business, has been awarded the “Best Solution in Market & Trading Surveillance” by the Regulation Asia Awards for Excellence 2020 for the second consecutive year. This award highlights NICE Actimize's commitment to compliance in the financial industry, utilizing artificial intelligence and analytics to address risks early, thus avoiding potential regulatory penalties. The SURVEIL-X suite, recognized for its holistic approach, effectively detects various compliance risks, reinforcing NICE Actimize's leadership in trade surveillance solutions.

NICE (Nasdaq: NICE) has announced new integrated capabilities for its CXone platform and Microsoft Teams, aimed at enhancing collaboration and service efficiency. Key features include an embedded CXone agent, synchronized directories for easier communication, and custom workspaces for agents. The enhancements support compliance through NICE Engage, facilitating real-time recording of communications. With Teams boasting 115 million daily users, NICE aims to empower agents and improve customer interactions. The integration also promises cost savings through efficient recording strategies.

NICE Actimize has been chosen by Vancity to enhance its cloud-based anti-money laundering operations. This partnership aims to improve investigator efficiency, reduce costs, and ensure compliance with Canadian regulations. Vancity, with $28.2 billion in assets, plans to integrate NICE Actimize's AML Essentials suite and ActOne Case Management to streamline its financial crime investigations. The initiative reflects Vancity's commitment to modernizing its operational investments amidst evolving regulatory challenges.