NICE Ltd - NICE STOCK NEWS

NICE Actimize has been recognized as the overall global leader in trade surveillance by Quadrant Knowledge Solutions for the second consecutive year. The SPARK Matrix™ report highlights NICE Actimize's superior performance in Technology Excellence and Customer Impact metrics. The company's SURVEIL-X Holistic Conduct Surveillance Suite is noted for its advanced capabilities, including AI-powered analytics and automated trade reconstruction, aimed at reducing false positives and enhancing compliance efforts.

NICE has been awarded the title of “Artificial Intelligence Solution of the Year” by the National Technology Awards for its NICE Enlighten AI. This recognition highlights NICE's commitment to innovation in customer experience (CX) through AI technology, aimed at transforming customer interactions into a competitive advantage. The tool leverages over 30 years of research and extensive datasets to offer precise behavioral analysis during customer interactions. This award signifies NICE's continued leadership in AI-driven CX solutions.

NICE has been recognized as a Leader in The Forrester Wave™: Workforce Optimization Platforms, Q4 2021. The report awarded NICE the highest scores across 21 criteria, highlighting its AI-powered capabilities and comprehensive workforce management features. The company's WFO suite and cloud contact center offerings were noted for simplifying workflows and enhancing customer service. President Barry Cooper emphasized the commitment to providing exceptional experiences for employees and customers alike. This recognition showcases NICE's innovation and market leadership in enhancing customer interactions.

NICE has partnered with Nichols College to establish the Center for Intelligent Process Automation (CIPA). This initiative aims to address the growing demand for robotic process automation (RPA) developers by providing hands-on education and training. CIPA will serve as a hub for training, research, and consultation, enhancing career prospects for students while meeting market automation needs. According to NICE, this collaboration is critical in shaping a workforce equipped with essential skills in RPA, benefiting educational institutions and businesses alike.

NICE (Nasdaq: NICE) has partnered with NTT Marketing ACT, a leading BPO in Japan, to implement NICE Nexidia and Enlighten for automating quality management processes. This collaboration will enhance the assessment of agent behaviors impacting customer satisfaction (CSAT) by utilizing AI technologies tailored for the Japanese market. The new standards will enable NTT Marketing ACT to automate two-thirds of interaction quality assessments for 200 clients, improving productivity and customer experiences. This marks a significant innovation in BPO services in Japan.

NICE (Nasdaq: NICE) recently held its 2021 DEVone Partner Conference, recognizing outstanding partners who enhance customer experience through innovative integrations with the NICE CXone platform. Awards included the Impact Award for Textel, Rising Star Award for Lucency Technologies, Connection Award for Surfly and SpiceCSM, and Innovator Award for Customer Dynamics. The DEVone Ecosystem, comprising over 400 APIs, aims to meet evolving customer needs by enabling seamless digital interactions across diverse platforms.

NICE (Nasdaq: NICE) has enhanced its Workforce Management (WFM) solution to better address the complexities of digital channel management. Version 7.4 introduces advanced capabilities aimed at improving forecasting accuracy, scheduling efficiency, and employee engagement. According to an Aberdeen report, such upgrades can lead to 3.6x greater YoY growth in agent productivity. Enhanced features include digital concurrency modeling and automated scheduling adjustments, allowing organizations to achieve their service goals and improve customer satisfaction.