NICE Ltd - NICE STOCK NEWS

NICE Actimize has launched its new Suspicious Activity Monitoring (SAM-10) solution, enhancing its anti-money laundering capabilities. This innovation aims to detect more suspicious activities while reducing false positives, providing comprehensive monitoring for financial institutions. The SAM-10 employs an entity-centric approach, utilizing advanced analytics and machine learning to optimize anomaly detection and improve insights into suspicious connections. Key features include enhanced coverage across industries, faster investigations through improved entity insights, and flexible deployment options, supporting regulatory compliance and enabling a risk-based transaction monitoring approach. The company aims to further strengthen its market position with this groundbreaking solution, underscoring NICE’s commitment to delivering cutting-edge technology to combat financial crime.

NICE (Nasdaq: NICE) announced that ScS Group Plc has successfully utilized NICE CXone to enhance operational efficiency and employee satisfaction. Transitioning from an outdated on-premise solution to NICE’s cloud platform has led to a digitalization of seven contact channels and improved back office processes. Key performance metrics include a 50% reduction in abandoned calls, 11% improvement in answer rates, and 10% increase in advisor productivity. Employee satisfaction has also improved due to enhanced scheduling options. The implementation has allowed ScS to create new roles and leverage advanced analytics for better customer insights and upselling opportunities. NICE continues to support ScS in scaling operations and improving customer experiences.

NICE (Nasdaq: NICE), a leader in customer experience innovation, has been recognized as a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). With an overall rating of 4.6 out of 5 from 104 reviews, 90% of customers would recommend NICE. The company achieved high ratings for its CXone product capabilities (4.6) and sales experience (4.5). This recognition highlights NICE's commitment to enhancing customer experiences through AI-powered insights and a unified cloud platform. Barry Cooper, President of the CX Division, expressed pride in customer success reflecting NICE's continuous investment in innovation. The Gartner report serves as a significant endorsement for NICE's market leadership in the CCaaS sector.

NICE Actimize has launched its ActOne10 Case Management solution, designed to enhance financial institutions' capabilities in tackling financial crime. This next-generation platform provides dynamic workflow management, network analytics, and actionable risk insights, allowing over 300,000 analysts and investigators to operate at the speed of risk. The solution aims to reduce investigation time and improve operational efficiency by automating repetitive tasks and visualizing complex networks. Key features include Advanced Network Analytics, which uncovers hidden connections, and Dynamic Workflow, which enhances decision-making transparency. NICE Actimize is a leader in financial crime and compliance solutions, focusing on safeguarding assets for institutions globally.

NICE (Nasdaq: NICE) unveiled its Spring 2023 release of CXone, integrating new AI capabilities aimed at enhancing digital customer interactions. Key features include a bot skills library for improved bot development, and no-code templates for messaging across platforms like Google Business Messaging and WhatsApp. The update also introduces ten new AI models designed to guide sales agents in real-time, improving performance and revenue potential. This launch positions NICE as a leader in customer experience software, catering to over 25,000 organizations globally, including 85 of the Fortune 100.

XSELL Technologies has partnered with NICE to integrate its XSELL HiPer Agent Experience into the NICE CXone platform, enhancing customer service outcomes globally. This collaboration aims to empower businesses by leveraging AI-powered insights that assist agents in improving performance while maintaining a customer-centric approach. XSELL's technology focuses on replicating top-performing agent behaviors, promising reduced attrition and improved service metrics. The partnership highlights the flexibility of the NICE CXone system, allowing clients to utilize a combination of organic and partner solutions for optimal customer interactions.

NICE has launched Enlighten Actions, integrating Enlighten AI with Generative AI to enhance customer experience (CX). This innovation simplifies the process for organizations to leverage AI in customer interactions, providing actionable insights tailored to brand needs. Enlighten Actions supports automation in digital workplaces, with projections indicating that 70% of transactions will be automated by 2025. Currently, many organizations have not fully adopted AI in their strategies. The solution aims to identify optimal automation areas for businesses, improving operational efficiency and transforming data usage.

NICE (Nasdaq: NICE) has been recognized as a Leader in Contact Center as a Service by Forrester Research. In the Q1 2023 Forrester Wave™ report, NICE received the highest scores in both the 'current offering' and 'strategy' categories, and the top score in 'market presence'. The report emphasizes NICE's comprehensive AI-driven solutions aimed at enhancing customer experience across various digital interactions.

Barry Cooper, President of NICE’s CX Division, noted that this recognition reflects the company's heavy investments in digital innovation and its commitment to delivering excellence in customer interactions.