NICE Launches 1CX, An All-In-One UCaaS for $5 Per User Per Month

Rhea-AI Summary

NICE has unveiled 1CX, an advanced Unified Communications as a Service (UCaaS) solution priced at $5 per user per month. Seamlessly integrated with NICE's CXone platform, 1CX aims to simplify communication and collaboration across organizations. This new solution offers a comprehensive cloud PBX with omnichannel support, including voice, messaging, and video services with standard CRM integration.

1CX eliminates the need for multiple applications by unifying UCaaS and CCaaS functionalities. It supports both hard and soft phone capabilities, allowing for number porting and new number creation. Currently available in the USA, 1CX will be rolled out to select international markets soon. Barry Cooper, President of NICE's CX Division, touts 1CX as a future-proof solution that enhances organizational efficiency and customer experience.

Positive

• 1CX offers a disruptive pricing model at $5 per user per month.
• Seamless integration with NICE's industry-leading CXone platform.
• Comprehensive feature set including voice, messaging, and video collaboration.
• Eliminates complexity by unifying UCaaS and CCaaS functionalities.
• Supports both hard phone and softphone capabilities, including number porting.
• Available across the USA with plans for international rollout.

Negative

• Potential challenges in achieving widespread adoption outside the USA.
• Possible integration issues with existing systems not currently supported.
• Initial implementation and transition may incur hidden costs for organizations.

Insights

Market Research Analyst

NICE's unveiling of 1CX, a new Unified Communications as a Service (UCaaS) solution priced at $5 per user per month, is noteworthy, especially considering its integration with the company's well-regarded CXone platform. This pricing significantly undercuts many competitors in the UCaaS space, potentially making it very attractive for cost-conscious businesses. For investors, this could mean an expansion in NICE's customer base and an increase in market share. However, existing competition in the UCaaS market is fierce and differentiation solely on price might not be sustainable in the long term.

The omnichannel capabilities and integrated communication tools are indeed compelling, especially for businesses seeking streamlined operations without the need for multiple vendors. Yet, investors should be cautious about the scalability and practical adoption of such a solution globally. NICE has only just begun its rollout in the U.S., with plans for selected territories in the coming months. This gradual approach might slow down immediate revenue growth expectations.

In terms of industry impact, the move to unify UCaaS and CCaaS services could set a new standard, but success will depend on execution and how well NICE can maintain service quality while scaling. Retail investors should watch closely for quarterly earnings updates and customer acquisition metrics to gauge the real-world impact of this launch.

Tech Expert

The integration of 1CX with NICE’s CXone platform offers a comprehensive communication solution encompassing voice, messaging and video collaboration. From a technical standpoint, the seamless integration between UCaaS and CCaaS can significantly reduce IT overhead and simplify the communication infrastructure for businesses. The elimination of the need for multiple applications and the ability to port existing phone numbers are features that can greatly enhance user adoption and ease of transition.

However, the practical implementation of such an integrated system must be scrutinized. Potential challenges include interoperability with existing systems, particularly in large enterprises with complex IT environments. While the promise of a clientless web conferencing solution and integrated softphones sounds appealing, real-world deployment might expose issues such as latency, reliability and user experience that could influence overall satisfaction and retention rates.

Additionally, retail investors should consider NICE's ability to provide robust customer support and continuous updates to handle potential technical glitches. The success of 1CX will hinge on not just initial adoption but sustained performance and customer satisfaction.

1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. This new disruptive offering is priced at a market-shattering $5 per user per month. Paired with NICE’s industry-leading CXone platform, 1CX provides an all-in-one cloud communications solution that eliminates complexity, improves productivity, and elevates every conversation. This innovative offering from NICE delivers a modern, full-featured omnichannel cloud PBX and fully-featured workforce collaboration tools across all devices and channels. By unifying UCaaS and CCaaS from a single vendor, NICE provides an end-to-end communications solution that slashes costs and futureproofs organizations’ success.

1CX enables organizations to connect their workforce, delivering full-service voice, messaging, and video collaboration, including live chat, SMS/MMS, and audio and video conferencing with standard CRM integration. All-in-one Telco, UCaaS, and CCaaS eliminate the friction of moving from screen to screen or downloading extra applications. 1CX delivers a modern, software-based, open standard cloud PBX, integrated softphones and clientless web conferencing. Both hard phone and softphone capabilities are supported, and existing phone numbers can be ported or new ones created.

1CX is already available throughout the United States with multiple customers already live. 1CX will be made available to selected territories outside of the USA in the coming months.

Barry Cooper, President, CX Division, NICE, said, “1CX is the communications solution of the future. By bringing NICE’s leading CCaaS offerings together with UCaaS, we are making communications across an organization effortless and efficient. 1CX is the next generation, professional-grade UCaaS and CCaaS combination that is required for organizations to be able to manage the complexity of the digital era both for customer and internal facing communications.”

Blair Pleasant, President & Principal Analyst, COMMfusion, said, “More and more businesses are looking for a fully-integrated CCaaS and UCaaS offering to streamline and enhance the customer experience. By delivering a comprehensive UCaaS solution with NICE’s award-winning CCaaS offering, 1CX bridges a critical gap in communications experienced by CX organizations. 1CX’s unified communications capabilities enable organization-wide collaboration with a full set of rich features, making it a robust solution for CX organizations to consider going forward.”

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240611827104/en/

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Source: NICE

FAQ

What is NICE's new 1CX solution?

1CX is a Unified Communications as a Service (UCaaS) solution offering comprehensive communication tools for $5 per user per month.

How much does NICE's 1CX cost?

NICE's 1CX is priced at $5 per user per month.

What features does NICE 1CX offer?

NICE 1CX offers a modern cloud PBX, voice, messaging, video, CRM integration, and both hard and soft phone capabilities.

Is NICE's 1CX available internationally?

Currently, NICE's 1CX is available in the USA, with plans to expand to selected international territories soon.

What is the benefit of integrating NICE's 1CX with CXone?

Integrating 1CX with CXone simplifies communication across an organization, enhancing productivity and customer experience.