iQor Wins NICE CX Excellence Award for Outstanding CX Innovation
iQor, a managed services provider, has been awarded the 2024 NICE CX Excellence Award in the Change Agents category for its innovative use of digital solutions in customer experience. The company's Symphony [AI]™ ecosystem, powered by NICE CXone and Enlighten, has been instrumental in optimizing customer journeys and enhancing engagement.
iQor's digital transformation initiatives have led to reduced operational costs, increased employee productivity, and improved customer experiences. The award recognizes iQor's successful implementation of customer service programs, including a U.S. airline's concierge program.
The company's strategic focus on leveraging AI and machine learning has driven customer satisfaction and business success. iQor was honored at Interactions 2024, alongside fellow winners Kaiser Permanente and Vera Bradley Customer Service, for its effective communication, optimal implementation of best practices, and thorough training of staff.
iQor, fornitore di servizi gestiti, ha ricevuto il 2024 NICE CX Excellence Award nella categoria Agenti di Cambiamento per il suo uso innovativo delle soluzioni digitali nell'esperienza del cliente. L'ecosistema Symphony [AI]™ dell'azienda, alimentato da NICE CXone e Enlighten, è stato fondamentale nell'ottimizzare i percorsi dei clienti e migliorare il coinvolgimento.
Le iniziative di trasformazione digitale di iQor hanno portato a una riduzione dei costi operativi, un aumento della produttività dei dipendenti e un miglioramento delle esperienze dei clienti. Il premio riconosce l'implementazione di successo dei programmi di servizio clienti da parte di iQor, incluso il programma di concierge di una compagnia aerea statunitense.
Il focus strategico dell'azienda sullo sfruttamento dell'IA e dell'apprendimento automatico ha aumentato la soddisfazione dei clienti e il successo aziendale. iQor è stata onorata a Interactions 2024, insieme ad altri vincitori come Kaiser Permanente e Vera Bradley Customer Service, per la sua comunicazione efficace, l'implementazione ottimale delle migliori pratiche e la formazione approfondita del personale.
iQor, un proveedor de servicios gestionados, ha recibido el 2024 NICE CX Excellence Award en la categoría Agentes de Cambio por su uso innovador de soluciones digitales en la experiencia del cliente. El ecosistema Symphony [AI]™ de la compañía, impulsado por NICE CXone y Enlighten, ha sido fundamental para optimizar los recorridos de los clientes y mejorar el compromiso.
Las iniciativas de transformación digital de iQor han llevado a una reducción de costos operativos, un aumento de la productividad de los empleados y una mejora en las experiencias de los clientes. El premio reconoce la exitosa implementación de los programas de servicio al cliente de iQor, incluido el programa de conserjería de una aerolínea estadounidense.
El enfoque estratégico de la empresa en aprovechar la IA y el aprendizaje automático ha impulsado la satisfacción del cliente y el éxito empresarial. iQor fue honrada en Interactions 2024, junto a otros ganadores como Kaiser Permanente y Vera Bradley Customer Service, por su comunicación efectiva, la implementación óptima de las mejores prácticas y la capacitación exhaustiva del personal.
iQor는 관리 서비스 제공자로서 고객 경험에서의 디지털 솔루션 혁신적 사용으로 2024 NICE CX Excellence Award의 변화 주체 부문에서 수상하였습니다. NICE CXone 및 Enlighten으로 구동되는 회사의 Symphony [AI]™ 생태계는 고객 여정을 최적화하고 참여를 향상시키는 데 중요한 역할을 했습니다.
iQor의 디지털 혁신 이니셔티브는 운영 비용 절감, 직원 생산성 증가 및 고객 경험 개선으로 이어졌습니다. 이 상은 iQor가 미국 항공사의 컨시어지 프로그램을 포함하여 고객 서비스 프로그램을 성공적으로 구현한 것을 인정합니다.
회사의 AI 및 머신러닝 활용에 대한 전략적 집중은 고객 만족과 비즈니스 성공을 이끌었습니다. iQor는 Interactions 2024에서 Kaiser Permanente 및 Vera Bradley Customer Service와 함께 효과적인 의사소통, 최고의 관행을 최적으로 구현 및 직원의 철저한 교육으로 수상을 했습니다.
iQor, un fournisseur de services gérés, a reçu le 2024 NICE CX Excellence Award dans la catégorie Agents de Changement pour son utilisation innovante des solutions numériques dans l'expérience client. L'écosystème Symphony [AI]™ de l'entreprise, alimenté par NICE CXone et Enlighten, a été essentiel pour optimiser les parcours clients et améliorer l'engagement.
Les initiatives de transformation numérique d'iQor ont conduit à une réduction des coûts opérationnels, à une augmentation de la productivité des employés et à une amélioration des expériences clients. Ce prix reconnaît la mise en œuvre réussie par iQor de programmes de service à la clientèle, y compris le programme de conciergerie d'une compagnie aérienne américaine.
Le focus stratégique de l'entreprise sur l'exploitation de l'IA et de l'apprentissage automatique a renforcé la satisfaction client et le succès commercial. iQor a été honorée lors des Interactions 2024, aux côtés d'autres lauréats tels que Kaiser Permanente et Vera Bradley Customer Service, pour sa communication efficace, son implémentation optimale des meilleures pratiques et sa formation approfondie du personnel.
iQor, ein Anbieter von Managed Services, wurde mit dem 2024 NICE CX Excellence Award in der Kategorie Change Agents für den innovativen Einsatz digitaler Lösungen im Kundenerlebnis ausgezeichnet. Das Symphony [AI]™ Ökosystem des Unternehmens, unterstützt von NICE CXone und Enlighten, war entscheidend für die Optimierung der Kundenreisen und die Verbesserung des Engagements.
Die digitalen Transformationsinitiativen von iQor führten zu gesenkten Betriebskosten, gesteigerter Mitarbeiterproduktivität und verbesserten Kundenerlebnissen. Die Auszeichnung würdigt die erfolgreiche Umsetzung von Kundenservicprogrammen durch iQor, einschließlich eines Concierge-Programms einer US-Fluggesellschaft.
Der strategische Fokus des Unternehmens auf den Einsatz von KI und maschinellem Lernen hat die Kundenzufriedenheit und den Geschäftserfolg vorangetrieben. iQor wurde bei Interactions 2024 zusammen mit anderen Gewinnern wie Kaiser Permanente und Vera Bradley Customer Service für ihre effektive Kommunikation, die optimale Umsetzung bewährter Verfahren und die umfassende Schulung des Personals ausgezeichnet.
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Award Recognizes iQor's Commitment to Leveraging Advanced Digital Solutions to Enhance Customer Journeys
iQor’s digital transformation initiatives, including its Symphony [AI]™ ecosystem, which is powered by NICE CXone and Enlighten, play a crucial role in optimizing customer journeys and enhancing engagement. By integrating AI-driven insights and automation with human expertise, iQor has reduced operational costs for clients; increased employee productivity; and delivered seamless, personalized customer experiences.
"This award highlights the intelligent approach we take in implementing successful customer service programs across industries, including a
“Winning the NICE CX Excellence Award celebrates our strategic focus on leveraging the industry’s leading AI and machine learning to drive customer satisfaction and business success. Our digital solutions are designed to create meaningful and memorable customer interactions. This accolade recognizes the importance of pushing the boundaries of what’s possible in customer experience,” added iQor Chief Digital Officer Prabhjot Singh.
“iQor is delivering powerful results for their business and clients thanks to their commitment to relentless digital and AI innovation. They are leveraging the latest, market-leading CX AI available through CXone and Enlighten to drive exceptional efficiency, scalability, and precision. iQor is a shining example of what it means to be a Change Agent in the AI era,” said Barry Cooper, President, CX Division, NICE.
The 18 CX Excellence Award winners across six categories were honored at Interactions 2024. Change Agent award winners were selected based on their excellence in several key areas: effective communication and partnership with vendors, optimal implementation of best practices, successful rollout of products/solutions, and thorough training of agents and supervisory staff.
iQor was recognized for its meticulously crafted deployment strategy, comprehensive user acceptance testing, and collaboration between workforce management and technology teams that ensured a seamless transition to the CXone platform. The initiative streamlined iQor’s technology infrastructure, enhanced employee productivity, and improved operational visibility and compliance.
iQor congratulates fellow CX Excellence Award winners in the Change Agents category, Kaiser Permanente and Vera Bradley Customer Service. Learn more about iQor’s commitment to future-ready innovation and operational excellence at iQor.com.
About iQor
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our custom BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to deliver optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. We serve as a trusted partner to clients across industries, providing strategic thought leadership, competitive pricing, performance excellence, attractive geos, and talented teams to meet demand and deliver the best value in the industry. Read, see, and hear more at iQor.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
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iQor Contact
Robert Constantine
SVP Marketing and Communications
robert.constantine@iqor.com
NICE Contact
Christopher Irwin-Dudek
+1 201 561 4442
media@nice.com
Source: iQor
FAQ
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