NiSource Celebrates Multiple Brands Named as 2024 Most Trusted Utility Brands Award Recipients

Rhea-AI Summary

NiSource (NYSE: NI) subsidiaries Northern Indiana Public Service Company (NIPSCO), Columbia Gas of Ohio, Columbia Gas of Kentucky, and Columbia Gas of Virginia have been recognized as 2024 Most Trusted Utility Brands by Escalent’s Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study.

The ranking listed only 33 utility brands nationwide, with NiSource subsidiaries securing three positions. Columbia Gas of Kentucky and Columbia Gas of Virginia scored 741 in the South Region, Columbia Gas of Ohio achieved the highest score in the Midwest Region for the third year in a row, and NIPSCO ranked in the top three among Midwest combination utilities.

The results are based on a survey of over 61,000 residential customers from 142 utilities, measuring factors such as customer advocacy, safety, reliability, and environmental focus. NiSource attributes this success to its employees’ commitment to customer trust and reliable energy delivery.

MERRILLVILLE, Ind.--(BUSINESS WIRE)-- NiSource Inc. (NYSE: NI) subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Ohio, Inc., Columbia Gas of Kentucky, Inc. and Columbia Gas of Virginia, Inc. were named among the most trusted utility brands by Escalent, following its 2024 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study. The ranking recognized only 33 brands nationwide, with the NiSource companies securing three of the positions.

This year, Columbia Gas of Kentucky, Inc. and Columbia Gas of Virginia, Inc. (referred to in the study as Columbia Gas South), Columbia Gas of Ohio, Inc. and NIPSCO all scored above 700, with our Kentucky and Virginia companies scoring an impressive 741 among natural gas utilities in the South Region. Columbia Gas of Ohio scored the highest among natural gas utilities in the Midwest Region, earning this recognition for the third consecutive year. NiSource’s combination natural gas and electric utility, NIPSCO scored in the top three of their Midwest Region combination peers. These findings are based on a survey of more than 61,000 residential electric and natural gas customers, which included 142 electric, natural gas and combination utilities.

Escalent measured factors including customer advocacy, safety and reliability and environmental focus, among others. NiSource congratulates our valued employees across these brands for their daily commitment to earning our customers’ trust and delivering safe and reliable energy in our communities. For more information on the Cogent Syndicated 2024 Most Trusted Utility Brands, visit https://escalent.co/news/brand-trust-is-higher-for-utilities-that-spend-more-on-communication-and-highlight-savings-and-environmental-programs-for-customers/

About NiSource

NiSource Inc. (NYSE: NI) is one of the largest fully-regulated utility companies in the United States, serving approximately 3.3 million natural gas customers and 500,000 electric customers across six states through its local Columbia Gas and NIPSCO brands. The mission of our approximately 7,400 employees is to deliver safe, reliable energy that drives value to our customers. NiSource is a member of the Dow Jones Sustainability - North America Index, has been named as one of TIME Magazine’s World’s Best Companies and is on Forbes lists of America’s Best Employers for Women and Diversity. Learn more about NiSource’s record of leadership in sustainability, investments in the communities it serves and how we live our vision to be an innovative and trusted energy partner at www.NiSource.com. NI-F

View source version on businesswire.com: https://www.businesswire.com/news/home/20240708326425/en/

Christopher Beard

Corporate Media Relations

(224) 399-5705

cbeard@nisource.com

Source: NiSource Inc.

FAQ

Which NiSource brands were recognized as 2024 Most Trusted Utility Brands?

Northern Indiana Public Service Company, Columbia Gas of Ohio, Columbia Gas of Kentucky, and Columbia Gas of Virginia were recognized.

What is the stock symbol for NiSource?

The stock symbol for NiSource is NI.

How did Columbia Gas of Ohio perform in the 2024 Most Trusted Utility Brands ranking?

Columbia Gas of Ohio achieved the highest score among natural gas utilities in the Midwest Region for the third consecutive year.

What score did Columbia Gas of Kentucky and Columbia Gas of Virginia achieve in the 2024 ranking?

Both Columbia Gas of Kentucky and Columbia Gas of Virginia scored 741 in the South Region.

How many utility brands were recognized in the 2024 Most Trusted Utility Brands ranking?

A total of 33 utility brands were recognized nationwide.

What factors were measured in the 2024 Most Trusted Utility Brands study by Escalent?

The study measured factors including customer advocacy, safety, reliability, and environmental focus.

How many customers participated in the survey for the 2024 Most Trusted Utility Brands study?

Over 61,000 residential customers participated in the survey.

What is NIPSCO's ranking among Midwest combination utilities in the 2024 Most Trusted Utility Brands?

NIPSCO ranked in the top three among Midwest combination utilities.