New Relic Launches Service Level Management
New Relic (NYSE: NEWR) announced the launch of a groundbreaking service level management experience that allows developers and executives to monitor system uptime and reliability with ease. This innovative feature enables one-click setup of Service Level Indicators (SLIs) and Objectives (SLOs), providing powerful customization options, unified health reports, and alerting—all at no additional cost for users of the New Relic One platform. The service is now available globally, enhancing operational performance without extra licensing barriers.
- Launch of one-click setup for SLIs and SLOs enhances user experience.
- Service level management included at no additional cost for existing customers.
- Improves operational efficiency for teams adopting Agile and DevOps practices.
- None.
New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost
Enterprises are aggressively adopting agile development, DevOps, CI/CD, and pipeline automation practices to increase software delivery velocity. The consequence of speeding up, however, is that each software release comes with the risk of impacting an organization’s goals of customer experience, availability, performance or other business KPIs. In order to sustainably increase release velocity and adopt SRE best practices, teams are faced with three main challenges. First, teams are hindered by a lack of knowledge of which system metrics are most impactful to business performance. Second, it takes months to get multiple teams to implement standardized SLO and SLI based monitoring. Third, teams are often required to track service levels with manual processes and ad hoc tooling, rather than a comprehensive, easy-to-use product experience.
“Our mission is to help every engineer do their best work based on data, not opinions. With service level management in New Relic One, we’re empowering engineers to adopt and operationalize the industry best practices in SRE and DevOps — making standardized reliability and uptime measurement a critical part of the entire software development lifecycle,” said
“Our technology is behind every major sporting federation and organization around the world. We are first and foremost a technology organization, adopting bleeding-edge solutions such as artificial intelligence and computer vision to deliver the best sports technology and products possible,” said
“At Zip Co, our payments platform relies on best-of-breed technology to create a strong digital customer experience. Our engineering teams define and measure service level indicators and objectives as part of our Site Reliability Engineering practice to provide the best experience for our customers and partners,” said
New Relic’s service level management experience includes:
- One-click setup: Create SLIs in one click and automatically establish a baseline of desired performance and reliability for SLO compliance.
- Guided configuration: Use recommendations powered by historical data to establish benchmarks and customize and configure SLIs and SLOs.
- SLO/SLI automation and organization: Set service boundaries and track reliability across teams based on automatic benchmarks, tags, reports, bespoke views for both service owners and business leaders, and automation via Terraform.
- Unified reporting and alerting: Monitor and alert on SLI attainment, SLO compliance metrics, and error budgets in a unified, transparent dashboard. Tie these measurements back to customer-facing SLAs to ensure compliance and reduce risk.
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Free access: All service level management capabilities are available for
New Relic customers with full platform access for no additional cost.
Service level management in New Relic One is now generally available across all regions as part of the New Relic One platform — the only all-in-one observability platform with a secure telemetry cloud, powerful full-stack analysis tools and predictable consumption pricing instead of disjointed SKU bundles. All existing customers can access this new capability without any additional cost as part of their New Relic One account. New customers can sign up and start using the experience for free, no credit card needed. For more information, check out our blog post or visit www.newrelic.com.
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Forward-looking statements
This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding the availability of New Relic’s service level management solution, including any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings
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