TruMark Financial® Credit Union Partners with NCR Corporation to Support Digital Transformation

Rhea-AI Summary

NCR Corporation (NYSE: NCR) has been selected by TruMark Financial Credit Union, which has $2.7 billion in assets, to enhance their digital banking services. This partnership aims to deliver a seamless and consistent banking experience for both retail and business members, a key part of TruMark's digital transformation strategy. NCR Digital Banking will provide advanced financial wellness tools and an intuitive banking experience, reflecting TruMark's commitment to member service. The decision involved member focus groups, highlighting NCR's positive feedback in functionality and user experience.

Positive

• Partnership with TruMark Financial strengthens NCR's position in the digital banking sector.
• TruMark's selection of NCR was influenced by high ratings and innovation, indicating strong market trust.
• NCR's digital banking platform will enhance customer experience and support advanced financial tools.

Negative

• None.

ATLANTA--(BUSINESS WIRE)-- NCR Corporation (NYSE: NCR), a global enterprise technology provider, today announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members.

The credit union recognized that a strong digital banking partner was a critical piece of its overall digital transformation strategy. With NCR Digital Banking, TruMark Financial will be able to offer an intuitive experience for consumers and businesses alike. Plus, the credit union will be delivering advanced financial wellness tools through the platform, a core focus for the institution.

“We initially partnered with NCR to enable member self-directed banking through our ATM channel. By also offering their modern digital banking platform, we’ll be able to tie members’ experiences together across all channels,” explained Richard F. Stipa, CEO of TruMark Financial Credit Union. “We were impressed with NCR’s high ratings in the App Store and their dedication to future innovation. Our number one priority is the member experience, so these factors were very important in our decision.”

TruMark Financial even involved their members in the decision-making process. Two member focus groups were given the opportunity to review demos of the vendor finalists’ digital banking platforms, with NCR’s experience and functionality receiving top feedback.

“TruMark Financial does an excellent job of prioritizing member service, which is evidenced by their unique and member-centric partner selection process,” said Douglas Brown, president, Digital Banking, NCR Corporation. “By investing in our software and services, the credit union will be able to simplify digital banking for both consumers and businesses. We look forward to supporting their digital transformation.”

About TruMark Financial

TruMark Financial is one of the strongest, most progressive credit unions in the nation, offering a full range of banking, investing, and insurance services to more than 130,000 members in Southeastern Pa.

Founded in 1939, TruMark Financial is headquartered in Fort Washington, Pa., and has approximately $2.7 billion in assets through its 24 branches, Call Center, and a suite of innovative online and mobile banking services. To learn more about TruMark Financial, visit www.trumarkonline.org or call 1-877-TRUMARK. Connect with TruMark Financial at www.facebook.com/trumarkonline and twitter.com/trumarkonline.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

View source version on businesswire.com: https://www.businesswire.com/news/home/20210824005157/en/

Scott Sykes

212-589-8428

scott.sykes@ncr.com

Source: NCR Corporation

FAQ

What is NCR Corporation's recent partnership announcement with TruMark Financial about?

NCR Corporation has partnered with TruMark Financial Credit Union to enhance their digital banking services, improving the experience for retail and business members.

What does the partnership with TruMark Financial entail for NCR Corporation?

The partnership will provide NCR with an opportunity to implement its digital banking platform at TruMark Financial, focusing on delivering a seamless user experience and advanced financial tools.

How much in assets does TruMark Financial Credit Union have?

TruMark Financial Credit Union has approximately $2.7 billion in assets.

What were the factors influencing TruMark Financial's decision to partner with NCR?

TruMark Financial's decision was influenced by NCR's high ratings in the App Store and their commitment to innovation, as well as positive feedback from member focus groups.

When was the partnership between NCR Corporation and TruMark Financial announced?

The partnership was announced on August 24, 2021.