Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership

Rhea-AI Summary

NCR Corporation has partnered with Starbucks EMEA to enhance operational efficiency across 43 markets in Europe, the Middle East, and Africa. The collaboration aims to streamline technology management and improve customer satisfaction. NCR’s Digital Connected Services facilitate real-time monitoring and support, allowing Starbucks employees to prioritize customer experience. This initiative has reportedly reduced management costs and increased technology availability, positively impacting revenue growth for Starbucks while providing NCR with a critical service delivery role.

Positive

• NCR's partnership aids Starbucks EMEA in streamlining technology management across 43 markets.
• Improved customer satisfaction and operational support reported for Starbucks.
• NCR's real-time monitoring helps preempt technology issues, enhancing store operations.
• Reported reductions in management costs and increased technology availability for Starbucks.

Negative

• None.

LONDON--(BUSINESS WIRE)-- For Starbucks Europe, Middle East and Africa (EMEA), maximizing customer satisfaction and keeping all aspects of a Starbucks café running smoothly is the top priority. Starbucks EMEA, with stores in 43 markets across the region, needed to streamline management of its technology and increase visibility into store operations. NCR Corporation (NYSE: NCR), a leading enterprise technology provider, partnered with Starbucks EMEA to deliver.

“NCR transformed a complex web of suppliers into a single point of contact, future-proofing service delivery,” said Doug Baker, Director of Technology Operations, Starbucks EMEA. “The key for Starbucks is driving operational support of technology so our partners in stores can focus on other priorities. We have improved customer satisfaction while lowering costs and optimizing operations – it’s a win-win.”

NCR Digital Connected Services provides a one-stop shop for managing the technology that Starbucks’ uses to run its business, across software, hardware and services. The combination of NCR’s Digital Connected Services and a dedicated, multi-lingual NCR Service Desk team provides real-time monitoring, remote resolution, maintenance and reporting to run store operations from end to end.

“By providing wall-to-wall support 24x7x365, remotely monitoring technology in Starbucks stores, our team is able to spot a potential issue before it impacts commerce,” said Dirk Izzo, president and general manager, NCR Hospitality. “The goal is to know before they know and fix it before they care. That frees up Starbucks employees to focus on what they do best, a great customer experience.”

“NCR’s Digital Connected Services, using Microsoft Azure with Azure IOT Edge, gave Starbucks increased visibility into its technology investments and boosted up time,” said Shelley Bransten, worldwide corporate vice president, consumer goods & retail industries, Microsoft. “This has helped them to lower management costs, increase availability and drive greater revenue.”

NCR is a full end-to-end provider from order creation to payment settlement that brings together software, services and hardware -- trusted by more than 100,000 restaurants, including independent operators, domestic chains and international brands across the globe. NCR’s comprehensive offering provide everything restaurants need to run their business, boost efficiency and increase growth.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that runs stores, restaurants and self-directed banking. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

View source version on businesswire.com: https://www.businesswire.com/news/home/20211122006320/en/

NCR Media Contact

Anne O’Neill

(404) 964-8929

anne.oneill@ncr.com

Source: NCR Corporation

FAQ

What partnership did NCR Corporation announce recently?

NCR Corporation announced a partnership with Starbucks EMEA to enhance operational efficiency across 43 markets.

How has NCR impacted Starbucks' customer service?

NCR's services have reportedly improved customer satisfaction by streamlining technology management.

What technology services does NCR provide to Starbucks?

NCR provides Digital Connected Services, offering real-time monitoring, remote resolution, and operational support.

How many markets does Starbucks EMEA operate in with NCR's support?

Starbucks EMEA operates in 43 markets with NCR's support.

What are the financial implications of the NCR and Starbucks partnership?

The partnership has led to reduced management costs and increased technology availability for Starbucks, potentially boosting revenue.