JINYA Ramen Bar Elevates Customer Experience Using Innovative NCR Aloha Technology

Rhea-AI Summary

NCR Corporation (NYSE: NCR) is partnering with JINYA Ramen Bar to enhance digital ordering and contactless payment services across its 37 North American locations. Utilizing NCR Aloha Essentials, JINYA aims to improve customer experience, reduce wait times, and lower operational costs. Currently, half of the restaurants have transitioned to this platform, with positive feedback from franchisees. Since the onset of the pandemic, NCR has processed over 354 million digital orders, highlighting the growing trend in restaurant technology. NCR's comprehensive solutions support efficient operations in the hospitality industry.

Positive

• Partnership with JINYA Ramen Bar to enhance customer experience.
• Implementation of NCR Aloha Essentials is reducing operational costs.
• Positive franchisee feedback indicates increased profitability.
• Significant growth in digital order processing with over 354 million orders in 2020.

Negative

• None.

There’s a saying among employees of California-based JINYA Ramen Bar: “No ramen, no life.” And at the onset of the COVID-19 pandemic, the JINYA team quickly realized: “No contactless service, no business.” So, the restaurant turned to NCR Corporation (NYSE: NCR), a leading provider of software and technology that runs restaurants, to enable the digital transformation of its 37 North American locations.

Specifically, JINYA wanted to improve the customer experience by adding digital ordering and contactless payment options, including the use of a QR code.

To date, half of JINYA’s locations have transitioned to NCR Aloha Essentials, a bundle of software, hardware and services that includes 24x7 support, secure contactless payments, handheld point-of-sale (POS) capabilities and an eCommerce platform. The remaining locations are in the process of transitioning.

“The investment in Aloha Essentials is saving us a substantial amount of money, and the franchisees are happy with the profits and customers it’s helping them gain,” said David Huang, senior manager of IT for JINYA Holdings. “It’s like getting a major facelift that provides our customers with an easy-to-use interface and a much better, safer experience.”

With NCR Aloha Essentials, JINYA has online ordering capabilities that can be used for both takeout and contactless order and pay in the restaurant using a QR code, which has been a big hit with customers. For those picking up their orders, the solution has helped reduce wait times significantly.

Since the pandemic began, digital ordering channels have skyrocketed throughout the restaurant industry. In 2020, NCR processed more than 354 million digital orders through its platform.

“Restaurants like JINYA Ramen Bar were smart, knowing they needed innovative technology to pivot to quickly meet diners’ and employees’ changing needs,” said Dirk Izzo, president and general manager, NCR Hospitality. “We’re glad that our end-to-end solutions enables them to run their operations – delivering the ultimate ramen noodles while creating a safe, memorable customer experience.”

Click here for more information on contactless technologies from NCR.

NCR is a full end-to-end provider from order creation to payment settlement that brings together software, services and hardware -- trusted by more than 100,000 restaurants, including independent operators, domestic chains and international brands across the globe. NCR’s comprehensive offering includes the signature NCR Aloha POS platform and NCR Silver Pro, to provide everything restaurants need to run their business, boost efficiency and increase growth.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

View source version on businesswire.com: https://www.businesswire.com/news/home/20210330005301/en/

FAQ

What is the significance of NCR's partnership with JINYA Ramen Bar?

The partnership aims to improve customer experience through enhanced digital ordering and contactless payment options.

How many locations of JINYA have adopted NCR Aloha Essentials?

As of now, half of JINYA's 37 North American locations have transitioned to NCR Aloha Essentials.

What has been the impact of NCR's technology on JINYA's operations?

NCR's technology is saving JINYA money and helping franchisees gain profits and improve customer satisfaction.

How many digital orders has NCR processed during the pandemic?

NCR processed more than 354 million digital orders through its platform in 2020.

What benefits does NCR Aloha Essentials provide?

It includes features such as 24x7 support, secure contactless payments, handheld POS capabilities, and online ordering.