77% of Shoppers Choose Self-Checkout for Faster Service, According to New Consumer Survey from NCR Voyix¹
NCR Voyix (NYSE: VYX) has released its 2025 Commerce Experience Report, revealing significant consumer trends in retail and dining. The survey shows that 77% of shoppers prefer self-checkout for faster service, with Gen Z (63%) and Millennials (45%) being the primary adopters.
Key findings include:
- 60% of non-self-checkout users would use it if stores allowed more than 15 items
- 42% of consumers have encountered cameras detecting unscanned items
- 54% expect grocery costs to increase in 2025
- 70% participate in grocery store loyalty programs
- 53% specifically choose gas stations based on their convenience stores
- 84% opt for -service restaurants to save money
The report also highlights that consumers desire more smart technology implementation, including self-service kiosks (39%), table-top ordering (37%), and digital payments (32%). Rising inflation has impacted consumer behavior, with 56% modifying their tipping habits and 55% reducing delivery orders.
NCR Voyix (NYSE: VYX) ha pubblicato il suo Report sull'Esperienza di Commercio 2025, rivelando tendenze significative dei consumatori nel settore retail e della ristorazione. Il sondaggio mostra che il 77% degli acquirenti preferisce il self-checkout per un servizio più veloce, con la Generazione Z (63%) e i Millennials (45%) come principali utilizzatori.
I risultati chiave includono:
- Il 60% degli utenti che non usano il self-checkout lo farebbe se i negozi permettessero più di 15 articoli
- Il 42% dei consumatori ha incontrato telecamere che rilevano articoli non scannerizzati
- Il 54% si aspetta che i costi dei generi alimentari aumentino nel 2025
- Il 70% partecipa ai programmi di fidelizzazione dei supermercati
- Il 53% sceglie specificamente i distributori di carburante in base ai loro minimarket
- L'84% opta per ristoranti a servizio per risparmiare denaro
Il report evidenzia anche che i consumatori desiderano una maggiore implementazione della tecnologia smart, inclusi chioschi per il self-service (39%), ordinazioni da tavolo (37%) e pagamenti digitali (32%). L'aumento dell'inflazione ha influito sul comportamento dei consumatori, con il 56% che ha modificato le proprie abitudini di mancia e il 55% che ha ridotto gli ordini di consegna.
NCR Voyix (NYSE: VYX) ha publicado su Informe de Experiencia Comercial 2025, revelando tendencias significativas de consumidor en el retail y la gastronomía. La encuesta muestra que el 77% de los compradores prefieren el auto-checkout por un servicio más rápido, siendo la Generación Z (63%) y los Millennials (45%) los principales adoptantes.
Los hallazgos clave incluyen:
- El 60% de los usuarios que no utilizan el auto-checkout lo harían si las tiendas permitieran más de 15 artículos
- El 42% de los consumidores ha encontrado cámaras que detectan artículos no escaneados
- El 54% espera que los costos de los supermercados aumenten en 2025
- El 70% participa en programas de fidelización de tiendas de comestibles
- El 53% elige específicamente las estaciones de servicio según sus tiendas de conveniencia
- El 84% opta por restaurantes de servicio para ahorrar dinero
El informe también destaca que los consumidores desean una mayor implementación de tecnología inteligente, incluidos quioscos de autoservicio (39%), pedidos desde la mesa (37%) y pagos digitales (32%). La creciente inflación ha impactado el comportamiento del consumidor, donde el 56% ha modificado sus hábitos de propinas y el 55% ha reducido los pedidos de entrega.
NCR Voyix (NYSE: VYX)는 2025 상거래 경험 보고서를 발표하며, 소매 및 외식 분야에서의 소비자 트렌드를 공개했습니다. 설문 조사에 따르면, 77%의 쇼핑객이 더 빠른 서비스를 위해 셀프 체크아웃을 선호합니다, Z세대(63%)와 밀레니얼 세대(45%)가 주요 사용층입니다.
주요 발견 사항은:
- 셀프 체크아웃을 사용하지 않는 사용자의 60%는 매장이 15개 이상의 품목을 허용한다면 사용할 것입니다
- 42%의 소비자가 스캔되지 않은 품목을 감지하는 카메라를 만났습니다
- 54%는 2025년에 식료품 비용이 증가할 것으로 예상합니다
- 70%는 식료품점 로열티 프로그램에 참여하고 있습니다
- 53%는 편의점 기반으로 주유소를 선택합니다
- 84%는 비용 절감을 위해 서비스형 레스토랑을 선택합니다
보고서는 소비자들이 더 많은 스마트 기술 도입을 원하며, 셀프 서비스 키오스크(39%), 테이블 탑 주문(37%), 디지털 결제(32%)를 포함한다고 강조합니다. 상승하는 인플레이션은 소비자 행동에 영향을 미쳤으며, 56%가 팁 습관을 수정하고 55%가 배달 주문을 줄였습니다.
NCR Voyix (NYSE: VYX) a publié son Rapport sur l'Expérience Commerciale 2025, révélant des tendances significatives des consommateurs dans le retail et la restauration. L'enquête montre que 77% des acheteurs préfèrent le self-checkout pour un service plus rapide, avec la Génération Z (63%) et les Millennials (45%) étant les principaux utilisateurs.
Les résultats clés incluent:
- 60% des utilisateurs qui ne font pas de self-checkout l'utiliseraient si les magasins autorisaient plus de 15 articles
- 42% des consommateurs ont rencontré des caméras détectant des articles non scannés
- 54% s'attendent à une augmentation des coûts des courses en 2025
- 70% participent à des programmes de fidélité des supermarchés
- 53% choisissent spécifiquement les stations-service en fonction de leurs magasins de proximité
- 84% optent pour des restaurants de service pour économiser de l'argent
Le rapport souligne également que les consommateurs souhaitent une plus grande mise en œuvre de technologies intelligentes, y compris des bornes de libre-service (39%), des commandes à table (37%) et des paiements numériques (32%). L'inflation croissante a eu un impact sur le comportement des consommateurs, 56% ayant modifié leurs habitudes de pourboire et 55% ayant réduit leurs commandes de livraison.
NCR Voyix (NYSE: VYX) hat seinen Bericht zur Handelserfahrung 2025 veröffentlicht, der bedeutende Verbrauchertrends im Einzelhandel und in der Gastronomie aufzeigt. Die Umfrage zeigt, dass 77% der Käufer Selbstcheckout für schnelleren Service bevorzugen, wobei die Generation Z (63%) und die Millennials (45%) die Hauptnutzer sind.
Wichtige Erkenntnisse umfassen:
- 60% der Nicht-Selbstcheckout-Nutzer würden dies nutzen, wenn Geschäfte mehr als 15 Artikel erlauben würden
- 42% der Verbraucher haben Kameras gesehen, die nicht gescannte Artikel erkennen
- 54% erwarten, dass die Lebensmittelkosten im Jahr 2025 steigen werden
- 70% nehmen an Treueprogrammen von Lebensmittelgeschäften teil
- 53% wählen Tankstellen basierend auf ihren Convenience-Stores
- 84% entscheiden sich für Service-Restaurants, um Geld zu sparen
Der Bericht hebt auch hervor, dass Verbraucher eine stärkere Implementierung intelligenter Technologien wünschen, darunter Selbstbedienungskioske (39%), Tischbestellungen (37%) und digitale Zahlungen (32%). Die steigende Inflation hat das Verbraucherverhalten beeinflusst, wobei 56% ihre Trinkgewohnheiten geändert und 55% ihre Lieferbestellungen reduziert haben.
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2025 Commerce Experience Report reveals consumer insights on technology and customer experience trends within the grocery, fuel convenience, and restaurant industries
Why Shoppers Prefer Self-Checkout
Shoppers choose self-checkout for various reasons, the top one being speed. Seventy-seven percent of shoppers prefer self-checkout because it’s faster than staffed checkout. Over one-third of shoppers (
Looking at a generational snapshot, Gen Z and Millennial grocery shoppers are the biggest adopters of self-checkout. The majority (
Sixty percent of shoppers who do not frequent self-checkout would be more inclined to do so if grocery stores made it easier to check out with more than 15 items. 4
Grocers Use Smart Tech to Combat Shrink
Grocery stores are implementing more smart technology at the checkout to combat shrinkage, and shoppers are taking notice. Consumers have encountered the following technologies at the checkout recently:
-
42% A camera detecting if you skipped scanning an item and prompting you to try again -
32% Scanners that can recognize produce -
28% Age/ID verification technology -
12% Smart carts/baskets – e.g., computer vision checkout system that does not require you to scan a barcode, uses cameras and a weight sensor to detect products5
Savings and Personalization Drive Loyalty
More than half of consumers (
Seventy percent of survey respondents say they are members of a grocery store loyalty program, outpacing fuel convenience (
Most grocery store rewards members (
Playing Favorites in Fuel Convenience
Fuel convenience stores are raising the bar, and consumers are paying attention. Most consumers (
Some consumers prefer the food options of specific convenience stores (
Dining Differently
Like at the grocery store, inflation is driving higher restaurant prices12, and consumers feel the effects. Most consumers (
In the past six months,
Fifty-five percent of survey respondents have cut back on their delivery habits because of inflation – either ordering less in general (
Higher prices have also impacted how consumers tip;
When asked what technologies they would like to see more of from restaurants, self-service kiosks (
The Future of Customer Experiences
As the future of customer experiences continues to evolve, consumers are looking for more smart technology, enhanced checkout options, product personalization, and convenience.
“It’s tried and true, but businesses really do win when they focus on customer experience,” said David Wilkinson, chief executive officer at NCR Voyix. “Our data shows consumers want more technology present to simplify checkout, greater personalization, and loyalty rewards. It also shows that when places like fuel convenience and limited-service restaurants provide quality products at affordable prices, it pays off. Businesses will continue to adapt to changing consumer expectations in the year ahead and lean on new technology even more to be competitive.”
For more details on the 2025 Commerce Experience Report by NCR Voyix, visit the site.
About the 2024 Commerce Experience Report by NCR Voyix
NCR Voyix commissioned a blind survey of American consumers in November of 2024 to understand how dining, grocery, and fuel convenience purchase behaviors are changing. Respondents to the online survey included a total of 1,044 American consumers. The margin of error for this survey is plus or minus +/-
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in
Website: www.ncrvoyix.com
X: @NCR_Voyix
Facebook: www.facebook.com/ncrcorp
Instagram: www.instagram.com/ncrvoyix
LinkedIn: www.linkedin.com/company/ncrvoyix/
YouTube: www.youtube.com/@NCRVoyix
| ______________________________ |
1 (Q10 All 2024 Data tab) |
2 (Q10 All 2024 Data tab) |
3 (Q9 2024 Data by Age tab) |
4 (Q 12 2024 Summary Data tab) |
5 (Q14 All 2024 Data tab) |
6 (Q 20 All 2024 Data tab) |
7 (Q 19 All 2024 Data tab) When asked if inflation has changed their grocery habits, |
8 (Q 16 All 2024 Data tab), (Q31 All 2024 Data tab), (Q54 All 2024 Data tab) |
9 (Q17 All 2024 Data tab) When asked how often they receive personalized offers through their grocery store rewards/loyalty programs, |
10 (Q24 All 2024 Data tab) |
11 (Q22 All 2024 Data tab) |
12 (Q 46 All 2024 Data tab) |
13 (Q35 All 2024 Data tab) For Limited Service: The sum of 1-5, 6-10, and more than 10 is |
14 (Q35 All 2024 Data tab) For Limited Service: The sum of 6-10 and more than 10 is |
15 (Q35 All 2024 Data tab) For Full Service: The sum of 6-10 and more than 10 is |
16 (Q43 All 2024 Data tab) |
17 (Q38 and Q39 All 2024 Data tab) The sum of “Yes, I tip less,”( |
18 (Q58 All 2024 Data tab) |
View source version on businesswire.com: https://www.businesswire.com/news/home/20250110245669/en/
Kymberly.graham@ncrvoyix.com
media.relations@ncrvoyix.com
Source: NCR Voyix Corporation
FAQ
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How are grocery stores using technology to prevent shrinkage according to VYX's research?
What are the projected grocery cost trends for 2025 in the VYX report?
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