Sandbox Banking Partners with Zoom to Integrate Critical Banking Systems
Sandbox Banking, an nCino (NASDAQ: NCNO) company, has announced the launch of Glyue® in the Zoom App Marketplace, integrating core banking systems with Zoom Contact Center. The integration enables financial institutions to access real-time banking data and streamline account holder interactions directly within Zoom's platform.
The application offers several key features:
- Enhanced AI Capabilities for more accurate customer interactions
- Global Telephony Customization for regional system integration
- Advanced Analytics tools for deeper insights into account holder behavior
According to Capterra research, CRM functionality has shown significant impacts: 47% increase in account holder satisfaction and retention, 45% boost in sales revenue, and 39% improvement in cross-selling success. The integration aims to provide banks and credit unions with a comprehensive solution for faster issue resolution, seamless transactions, and personalized support.
Sandbox Banking, una società di nCino (NASDAQ: NCNO), ha annunciato il lancio di Glyue® nel Zoom App Marketplace, integrando i sistemi bancari con il Zoom Contact Center. Questa integrazione consente alle istituzioni finanziarie di accedere ai dati bancari in tempo reale e di semplificare le interazioni con i titolari di conto direttamente all'interno della piattaforma di Zoom.
L'applicazione offre diverse funzionalità chiave:
- Capacità AI Potenziate per interazioni con i clienti più accurate
- Personalizzazione della Telefonia Globale per integrazione dei sistemi regionali
- Strumenti di Analisi Avanzata per approfondimenti più dettagliati sul comportamento dei titolari di conto
Secondo una ricerca di Capterra, la funzionalità CRM ha mostrato impatti significativi: un aumento del 47% nella soddisfazione e retention dei titolari di conto, un incremento del 45% nei ricavi delle vendite e un miglioramento del 39% nel successo del cross-selling. L'integrazione mira a fornire a banche e cooperative di credito una soluzione completa per una risoluzione più rapida dei problemi, transazioni senza soluzione di continuità e supporto personalizzato.
Sandbox Banking, una empresa de nCino (NASDAQ: NCNO), ha anunciado el lanzamiento de Glyue® en el Zoom App Marketplace, integrando los sistemas bancarios con el Zoom Contact Center. Esta integración permite a las instituciones financieras acceder a datos bancarios en tiempo real y simplificar las interacciones con los titulares de cuentas directamente dentro de la plataforma de Zoom.
La aplicación ofrece varias características clave:
- Capacidades de IA Mejoradas para interacciones con los clientes más precisas
- Personalización de Telefonía Global para la integración de sistemas regionales
- Herramientas de Análisis Avanzado para obtener información más profunda sobre el comportamiento de los titulares de cuentas
Según una investigación de Capterra, la funcionalidad de CRM ha mostrado impactos significativos: un aumento del 47% en la satisfacción y retención de los titulares de cuentas, un incremento del 45% en los ingresos por ventas y una mejora del 39% en el éxito del cross-selling. La integración tiene como objetivo proporcionar a los bancos y cooperativas de crédito una solución integral para una resolución más rápida de problemas, transacciones sin interrupciones y soporte personalizado.
샌드박스 뱅킹, nCino(NASDAQ: NCNO)의 회사가 Glyue®를 줌 앱 마켓플레이스에 출시했다고 발표했습니다. 이 통합은 핵심 은행 시스템과 줌 연락 센터를 연결하여 금융 기관이 실시간 은행 데이터에 접근하고 줌 플랫폼 내에서 계좌 보유자와의 상호작용을 간소화할 수 있게 합니다.
이 애플리케이션은 여러 주요 기능을 제공합니다:
- 향상된 AI 기능으로 보다 정확한 고객 상호작용
- 글로벌 전화 시스템 맞춤화로 지역 시스템 통합
- 고급 분석 도구로 계좌 보유자 행동에 대한 깊은 통찰 제공
Capterra 연구에 따르면, CRM 기능은 상당한 영향을 미쳤습니다: 계좌 보유자 만족도 및 유지율 47% 증가, 판매 수익 45% 증가, 교차 판매 성공률 39% 향상. 이 통합은 은행과 신용 조합에 문제 해결을 신속하게 하고, 원활한 거래 및 개인화된 지원을 제공하는 포괄적인 솔루션을 제공하는 것을 목표로 합니다.
Sandbox Banking, une entreprise d'nCino (NASDAQ: NCNO), a annoncé le lancement de Glyue® sur le Zoom App Marketplace, intégrant les systèmes bancaires centraux avec le Zoom Contact Center. Cette intégration permet aux institutions financières d'accéder à des données bancaires en temps réel et de rationaliser les interactions avec les titulaires de comptes directement au sein de la plateforme Zoom.
L'application offre plusieurs fonctionnalités clés :
- Capacités IA Améliorées pour des interactions clients plus précises
- Personnalisation de la Téléphonie Globale pour l'intégration des systèmes régionaux
- Outils d'Analyse Avancée pour des insights plus profonds sur le comportement des titulaires de comptes
Selon une recherche de Capterra, la fonctionnalité CRM a montré des impacts significatifs : une augmentation de 47 % de la satisfaction et de la fidélisation des titulaires de comptes, une augmentation de 45 % des revenus de vente et une amélioration de 39 % du succès en vente croisée. L'intégration vise à fournir aux banques et aux coopératives de crédit une solution complète pour une résolution plus rapide des problèmes, des transactions sans interruption et un soutien personnalisé.
Sandbox Banking, ein Unternehmen von nCino (NASDAQ: NCNO), hat die Einführung von Glyue® im Zoom App Marketplace bekannt gegeben, wobei die Kernbankensysteme mit dem Zoom Contact Center integriert werden. Diese Integration ermöglicht es Finanzinstituten, auf Echtzeit-Bankdaten zuzugreifen und die Interaktionen mit Kontoinhabern direkt innerhalb der Zoom-Plattform zu optimieren.
Die Anwendung bietet mehrere wichtige Funktionen:
- Verbesserte KI-Funktionen für genauere Kundeninteraktionen
- Globale Telefonie-Anpassung für regionale Systemintegration
- Erweiterte Analyse-Tools für tiefere Einblicke in das Verhalten der Kontoinhaber
Laut einer Untersuchung von Capterra hat die CRM-Funktionalität erhebliche Auswirkungen gezeigt: ein Anstieg der Zufriedenheit und Bindung der Kontoinhaber um 47%, ein Anstieg des Verkaufsumsatzes um 45% und eine Verbesserung des Cross-Selling-Erfolgs um 39%. Die Integration zielt darauf ab, Banken und Kreditgenossenschaften eine umfassende Lösung für eine schnellere Problemlösung, nahtlose Transaktionen und personalisierte Unterstützung zu bieten.
- Integration with Zoom marketplace expands NCNO's market reach and product offerings
- 47% increase in customer satisfaction and retention potential
- 45% boost in sales revenue potential
- 39% improvement in cross-selling success rate
- AI-powered automation capabilities enhance operational efficiency
- None.
Insights
nCino's strategic partnership with Zoom marks a significant expansion of its Sandbox Banking subsidiary's integration capabilities. By placing Glyue® in the Zoom App Marketplace, nCino has created a new distribution channel for its banking integration solution within Zoom's Contact Center platform.
The integration addresses a critical pain point for financial institutions: the disconnection between customer communication channels and core banking systems. By enabling real-time access to financial data during customer interactions, the solution promises to enhance operational efficiency and customer experience - two key value drivers in the financial services technology sector.
The article cites impressive metrics from existing CRM integrations, including
However, investors should note several contextual factors: the announcement doesn't disclose financial terms or revenue projections, making near-term financial impact difficult to quantify. Additionally, the materiality of this partnership depends on Zoom Contact Center's market penetration among financial institutions - a segment where Zoom isn't traditionally dominant.
While this partnership strategically positions nCino at the intersection of communications and banking systems, it represents an incremental enhancement to nCino's existing product ecosystem rather than a transformative catalyst for significant revenue growth given nCino's
The new integration application empowers financial institutions to access core banking data, streamline account holder interactions, and enhance service delivery directly within Zoom’s Contact Center
WILMINGTON, N.C., March 18, 2025 (GLOBE NEWSWIRE) -- Sandbox Banking, an nCino (NASDAQ: NCNO) company, today announced that Glyue® has been introduced in the Zoom App Marketplace, a powerful collaboration with Zoom that transforms the Zoom Contact Center into a comprehensive solution for banks and credit unions. Selected by Zoom for its expertise in fintech integrations, Sandbox Banking has developed the Glyue® for Zoom app to effortlessly link Zoom’s communication tools with back-office systems, automate workflows, and provide deeper insights into customer or member interactions.
Glyue® for Zoom is an integration application that enables unified data flow between Zoom’s video, chat, and telephony tools and financial institutions’ core systems, enhancing operational efficiency and delivering more personalized customer or member experiences. Research highlights the impact of CRM functionality, with a study by Capterra reporting a
Key features of the Glyue® app include:
- Enhanced AI Capabilities: By integrating broader account holder data into Zoom’s AI tools, banks and credit unions can deliver more accurate and tailored customer or member interactions. Ernst & Young reports that AI-powered automation such as that offered by Glyue® can streamline processes like loan approvals, fraud detection, and account holder service, driving cost savings and operational efficiency.
- Global Telephony Customization: The app integrates regional systems with Zoom’s telephony capabilities, helping with seamless connectivity and adaptability to local market needs while supporting customers in meeting applicable requirements.
- Advanced Analytics: Zoom’s metrics are linked with powerful analytics tools, enabling financial institutions to gain deeper insights into account holder behavior and operational performance.
The Glyue® for Zoom app addresses a critical need for financial institutions to deliver faster, more personalized service while simplifying operations. AI-driven account holder engagement tools, like those enabled by Glyue®, not only improve satisfaction but also build trust by anticipating customer or member needs.
“We’re thrilled to partner with Zoom to integrate key banking systems into its customer engagement platform,” said Kelsey Saia, VP of Partnerships at Sandbox Banking. “With Glyue® for Zoom, banks and credit unions can securely access real-time financial data within Zoom Contact Center. By connecting core banking, loan origination, deposit account opening and CRM systems, agents gain a 360° view of account holders, enabling faster issue resolution, seamless transactions, and personalized support. This partnership enhances customer or member experiences, improves operational efficiency, and reinforces our commitment to innovation in financial services.”
Kentis Gopalla, Head of CX Product & Ecosystem at Zoom, shared, “We partnered with Sandbox Banking because of their deep understanding of financial institutions’ challenges and their innovative approach to integrations. The Glyue® app empowers banks and credit unions to leverage Zoom’s communication platform in ways that enhance both efficiency and account holder experience.” The Glyue® app is now available in the Zoom App Marketplace for all Zoom Contact Center users. Banks and credit unions looking to deliver a seamless, AI-powered customer or member experience are encouraged to explore this transformative solution.
About Sandbox Banking
Sandbox Banking, an nCino Company, is a digital transformation leader, empowering banks and credit unions with Glyue®, a cutting-edge Integration Platform as a Service (iPaaS) created exclusively for financial institutions. Glyue® seamlessly connects 14+ of the most popular core banking platforms with over 50 industry-leading solutions in lending, deposits, CCaaS, CRM, document management, KYC/AML, underwriting, mobile banking, and analytics. Trusted by over 100 North American financial institutions ranging from
For media inquiries, please contact:
Michele Yurcich
Director of Marketing
Sandbox Banking, an nCino Company
michele.yurcich@ncino.com
About nCino
nCino (NASDAQ: NCNO) is powering a new era in financial services. The Company was founded to help financial institutions digitize and reengineer business processes to boost efficiencies and create better banking experiences. With over 1,800 customers worldwide - including community banks, credit unions, independent mortgage banks, and the largest financial entities globally - nCino has developed a trusted platform of best-in-class, intelligent solutions. By integrating artificial intelligence and actionable insights into its platform, nCino is helping financial institutions consolidate legacy systems to enhance strategic decision-making, improve risk management, and elevate customer satisfaction by cohesively bringing together people, AI and data. For more information, visit www.ncino.com.
Safe Harbor Statement
This press release contains forward-looking statements within the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally include actions, events, results, strategies and expectations and are often identifiable by use of the words “believes,” “expects,” “intends,” “anticipates,” “plans,” “seeks,” “estimates,” “projects,” “may,” “will,” “could,” “might,” or “continues” or similar expressions. Any forward-looking statements contained in this press release are based upon nCino’s historical performance and its current plans, estimates, and expectations, and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent nCino’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and, except as may be required by law, nCino does not undertake any obligation to update or revise these forward-looking statements. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially including, among others, risks and uncertainties relating to the market adoption of our solution and privacy and data security matters. Additional risks and uncertainties that could affect nCino’s business and financial results are included in reports filed by nCino with the U.S. Securities and Exchange Commission (available on our web site at www.ncino.com or the SEC's web site at www.sec.gov). Further information on potential risks that could affect actual results will be included in other filings nCino makes with the SEC from time to time.
FAQ
What are the key benefits of Glyue® integration with Zoom Contact Center for NCNO shareholders?
What percentage increase in sales revenue does the Glyue® integration potentially offer according to Capterra research?
How does the Glyue® for Zoom app improve customer retention rates?
What are the main AI capabilities offered by NCNO's Glyue® integration with Zoom?
