Y-12 Federal Credit Union Upgrades Fleet, Enhances Self-Service Banking with NCR Atleos
NCR Atleos (NYSE: NATL) announced that Y-12 Federal Credit Union (Y-12 FCU) is upgrading its entire fleet of self-service devices to Atleos Interactive Teller Machines (ITMs). This strategic move transitions from a mixed fleet of ATMs and ITMs to an all-ITM solution.
The ITMs, which function as ATMs with live video chat capabilities, offer a virtual version of in-person banking. Y-12 FCU is also implementing contactless card and mobile device transaction capabilities as part of this transformation. The upgrade aims to migrate transactions from branches to self-service channels, improving operational efficiency and member experience.
According to Y-12 FCU's CTO Todd Richardson, the partnership with Atleos helps deliver a seamless combination of digital convenience and personal interaction, while reducing back-office costs and complexities.
NCR Atleos (NYSE: NATL) ha annunciato che la Y-12 Federal Credit Union (Y-12 FCU) sta aggiornando l'intera flotta di dispositivi self-service a Atleos Interactive Teller Machines (ITMs). Questa mossa strategica segna la transizione da una flotta mista di ATM e ITM a una soluzione completamente ITM.
Le ITM, che funzionano come ATM con capacità di video chat dal vivo, offrono una versione virtuale del banking di persona. La Y-12 FCU sta anche implementando funzionalità di transazione contactless tramite carta e dispositivo mobile come parte di questa trasformazione. L'aggiornamento mira a migrare le transazioni dalle filiali ai canali self-service, migliorando l'efficienza operativa e l'esperienza dei membri.
Secondo il CTO della Y-12 FCU, Todd Richardson, la partnership con Atleos aiuta a fornire una combinazione senza soluzione di continuità di comodità digitale e interazione personale, riducendo al contempo i costi e le complessità del back-office.
NCR Atleos (NYSE: NATL) anunció que la Y-12 Federal Credit Union (Y-12 FCU) está actualizando toda su flota de dispositivos de autoservicio a Atleos Interactive Teller Machines (ITMs). Este movimiento estratégico transita de una flota mixta de cajeros automáticos (ATM) e ITMs a una solución completamente ITM.
Las ITMs, que funcionan como cajeros automáticos con capacidades de videollamada en vivo, ofrecen una versión virtual de la banca presencial. La Y-12 FCU también está implementando capacidades de transacción sin contacto mediante tarjeta y dispositivo móvil como parte de esta transformación. La actualización tiene como objetivo migrar las transacciones de las sucursales a los canales de autoservicio, mejorando la eficiencia operativa y la experiencia de los miembros.
Según el CTO de Y-12 FCU, Todd Richardson, la asociación con Atleos ayuda a ofrecer una combinación fluida de conveniencia digital e interacción personal, al tiempo que reduce los costos y complejidades de la oficina administrativa.
NCR Atleos (NYSE: NATL)는 Y-12 연방신용조합(Y-12 FCU)이 자가 서비스 장치의 전체 함대를 Atleos Interactive Teller Machines (ITMs)로 업그레이드하고 있다고 발표했습니다. 이 전략적 움직임은 ATM과 ITM의 혼합 함대에서 전적으로 ITM 솔루션으로 전환합니다.
ITM은 실시간 비디오 채팅 기능을 갖춘 ATM으로 기능하며, 대면 은행 업무의 가상 버전을 제공합니다. Y-12 FCU는 이 변화를 일환으로 비접촉 카드 및 모바일 장치 거래 기능도 구현하고 있습니다. 이 업그레이드는 지점에서 자가 서비스 채널로 거래를 이전하여 운영 효율성과 회원 경험을 개선하는 것을 목표로 합니다.
Y-12 FCU의 CTO인 Todd Richardson에 따르면, Atleos와의 파트너십은 디지털 편의성과 개인 상호작용의 매끄러운 조합을 제공하는 데 도움이 되며, 백오피스 비용과 복잡성을 줄이는 데 기여합니다.
NCR Atleos (NYSE: NATL) a annoncé que la Y-12 Federal Credit Union (Y-12 FCU) met à niveau l'ensemble de sa flotte de dispositifs de libre-service vers des Atleos Interactive Teller Machines (ITMs). Ce mouvement stratégique passe d'une flotte mixte de DAB et d'ITM à une solution entièrement ITM.
Les ITM, qui fonctionnent comme des DAB avec des capacités de chat vidéo en direct, offrent une version virtuelle de la banque en personne. La Y-12 FCU met également en œuvre des capacités de transaction sans contact via carte et appareil mobile dans le cadre de cette transformation. La mise à niveau vise à migrer les transactions des agences vers des canaux de libre-service, améliorant l'efficacité opérationnelle et l'expérience des membres.
Selon Todd Richardson, CTO de la Y-12 FCU, le partenariat avec Atleos aide à offrir une combinaison fluide de commodité numérique et d'interaction personnelle, tout en réduisant les coûts et les complexités du back-office.
NCR Atleos (NYSE: NATL) gab bekannt, dass die Y-12 Federal Credit Union (Y-12 FCU) ihre gesamte Flotte von Selbstbedienungsgeräten auf Atleos Interactive Teller Machines (ITMs) aufrüstet. Dieser strategische Schritt wechselt von einer gemischten Flotte aus Geldautomaten (ATMs) und ITMs zu einer vollständig ITM-Lösung.
Die ITMs, die als Geldautomaten mit Live-Video-Chat-Funktionen fungieren, bieten eine virtuelle Version des persönlichen Bankings. Die Y-12 FCU implementiert auch kontaktlose Karten- und mobile Transaktionsmöglichkeiten im Rahmen dieser Transformation. Das Upgrade zielt darauf ab, Transaktionen von Filialen in Selbstbedienungskanäle zu migrieren, um die Betriebseffizienz und das Mitgliedererlebnis zu verbessern.
Laut Todd Richardson, dem CTO der Y-12 FCU, hilft die Partnerschaft mit Atleos, eine nahtlose Kombination aus digitalem Komfort und persönlicher Interaktion zu liefern, während gleichzeitig die Kosten und Komplexitäten im Backoffice reduziert werden.
- Migration of transactions from branches to self-service channels improves operational efficiency
- Implementation of contactless and mobile payment capabilities enhances user experience
- Reduction in back-office costs and complexities
- None.
Insights
Atleos (NATL) has secured a notable win with Y-12 Federal Credit Union upgrading its entire self-service banking fleet to Atleos Interactive Teller Machines (ITMs). This represents an expansion of existing business rather than new client acquisition, as the credit union previously operated a mixed fleet of ATMs and ITMs from Atleos.
The full fleet conversion signals strong customer satisfaction and technology validation in the competitive financial self-service market. By implementing these advanced ITMs - which combine ATM functionality with live video capabilities - Y-12 FCU aims to shift transactions from physical branches to self-service channels, potentially reducing operational costs while maintaining personalized service.
While financial terms remain undisclosed, this implementation represents recurring revenue through hardware, software, and ongoing maintenance services. The deal demonstrates Atleos's ability to not only retain but expand relationships within existing clients, a critical success factor in the competitive banking technology sector.
The implementation also includes enabling contactless cards and mobile device transactions, aligning with broader digital banking trends. For investors, this validates Atleos's strategic focus on self-service banking technology and its ability to secure complete fleet conversions from existing customers, though without financial details, the magnitude of impact remains difficult to quantify.
Specifically,
“Teaming with Atleos has helped us further deliver on our mission to provide a seamless combination of digital convenience and personal interaction,” said Todd Richardson, CTO of
“Atleos is the leader in helping credit unions efficiently and effectively facilitate self-service banking for their members, ultimately expanding financial access,” said Steven Nogalo, general manager of
About Atleos
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in
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Media Contact
Scott Sykes
NCR Atleos
scott.sykes@ncratleos.com
Source: NCR Atleos Corporation
FAQ
What changes is Y-12 Federal Credit Union making to its ATM fleet with NATL?
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